2 outdoor pools, pool umbrellas, pool loungers

Reviews of Toowong Villas

Toowong Villas
9 Ascog Terrace, Toowong, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 93 out of 239 reviews" "
Rating 8 - Good. 116 out of 239 reviews" "
Rating 6 - Okay. 18 out of 239 reviews" "
Rating 4 - Poor. 8 out of 239 reviews" "
Rating 2 - Terrible. 4 out of 239 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Philippa

Stayed 1 night in Dec 2023
Response from Karen on 28 Dec 2023
Hi. Thank you for your review. We would love to know how we could have improved our score as you were given an upgrade to a One Bedroom apartment. Please reach out if there was something wrong with your stay so we can rectify this. Regards Karen

6/10 Okay

Jack

Stayed 1 night in Dec 2023
Response from Karen on 24 Feb 2024
Thank you for your review

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karen on 24 Feb 2024
Thank you for your great review.

10/10 Excellent

Alison

Travelled with family
Everything we needed. Clean and comfortable.
Great stay, clean, comfortable and everything we needed provided. Would book again if we travel to Brisbane another time.
Stayed 2 nights in Nov 2023
Response from Karen on 24 Feb 2024
Thank you for such an amazing review. We are pleased you enjoyed your stay

10/10 Excellent

Nathan

Liked: Cleanliness, amenities, property conditions & facilities
I was really happy with my stay, Toowong Villas is great value.
Stayed 2 nights in Aug 2023
Response from Karen on 7 Sept 2023
Hi Nathan. Thank you fro an awesome review

10/10 Excellent

Clinton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Karen on 10 Aug 2023
Thank you for an awesome review

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great place to stay , plenty of room for a large family and very central.
Stayed 1 night in Aug 2023
Response from Karen on 10 Aug 2023
Thank you for an awesome review

2/10 Terrible

Rob

Wasn’t able to check in as no wheelchair friendly would love to talk about refund
Stayed 1 night in Jun 2023
Response from Karen on 30 June 2023
Hi We do advise that all apartments have stairs - we cannot be responsible for guests not checking. We did advise the guest to get a refund from Expedia and it appears they did not do this.

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was good for the price and proximity to everything
Stayed 2 nights in Jun 2023
Response from Karen on 22 June 2023
Thank you for such an awesome review

10/10 Excellent

Shaeleen

Business traveller
Liked: Cleanliness, property conditions & facilities
There wasn't a digital clock in the room.
Stayed 1 night in Mar 2023
Response from Karen on 21 Mar 2023
Thank you for a great review. Regards Karen

4/10 Poor

Nyssa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property looks lovely, got to there, charges extra for parking when we didn’t have a car without checking (removed that), the room had only one air conditioner, the fan clicked, rooms unserviced, toiletries not topped up but you could purchase them, only one roll of toilet paper in the unit, no spare and the glass door was unlockable. Not to mention the barking dogs in the below units from what look to be permanent residents. This property looked great but was very disappointing
Stayed 3 nights in Feb 2023
Response from Karen on 20 Feb 2023
Hi Nyssa. Thank you for your review but you were never charged for parking. We do advise that parking charges do apply but you WERE NOT charged. We do advise that the apartments all have A/C in the living area only and there are ceiling fans in the bedrooms. We are not a Hotel - we are an apartment complex so we do not have daily servicing - only weekly servicing, we supply a starter pack as all apartments do - this is advised on this site. As we are an apartment complex there are permanent people living here that we have no control over. Regards Karen

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well appointed unit. Poor air con and it was very hot. Would stay again.
Stayed 1 night in Feb 2023
Response from Karen on 20 Feb 2023
Thank you for your review. We do advise that our accommodation has A/C in the living area only and fans in the bedrooms. Regards Karen

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and clean. very friendly and helpful service. Property older but well maintained. Guest need to be comfortable with stairs.
Stayed 2 nights in Jan 2023
Response from Karen on 25 Jan 2023
Hi Thank you for such a Great Review. Regards Karen

10/10 Excellent

Kayleen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The villa was near clean and tidy the kids loved it was close to the pool and no noise during the night.
Response from Karen on 8 Jan 2023
Thank you for such an awesome review, We look forward to hosting you again

4/10 Poor

Laurie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The units are in a handy location but extremely overpriced and underwhelming. Not very clean and very dated. Charging $15 per night for parking is a money grabbing exercise, some spots aren't undercover and at times you cannot get one close to your unit. No signs on the office to say when they will be available to make a payment so then was charged a surcharge on my card for parking fee. Overall, the beds were comfortable but we would not stay here again and it was very overpriced.
Stayed 2 nights in Aug 2022
Response from Karen on 18 Oct 2022
Thank you for your review. We do advise the parking charges on the website that you booked on so this was known to you in advance.

4/10 Poor

Anthony

Travelled with family
Liked: Amenities, property conditions & facilities
Found out on check in that they charge and extra $15 per night for carparking on top off the money already paid for accommodation. In there hotel information folder it states 1 car per apartment and $10 for extra vehicle per night. (We have a photo of this). We only had 1 vehicle. On our 2nd night we couldn't even get a carpark as it was full and yet they still charged us for a carpark. Greedy...
Stayed 2 nights in Aug 2022
Response from Karen on 18 Oct 2022
Thank you for your review. We do advise the parking charges on the website that you booked on so this was known to you in advance.

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, clean and tidy, quiet and relaxing. Highly recommend it.
Stayed 2 nights in May 2022
Response from Karen on 3 June 2022
Thank you for a great review. We look forward to hosting you again. Regards Karen

8/10 Good

Ngaire

Stayed 4 nights in Jul 2021
Response from Karen on 7 June 2022
Thank you for your great review of our property

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, room comfort
The reception was so helpful , and the place was quiet.
Stayed 1 night in May 2021
Response from Karen on 6 June 2021
Thank you for such an amazing review

8/10 Good

Anne-Marie

Liked: Cleanliness
Villa visit
Older style units, in a quiet area of Toowong. Clean rooms with small balcony, fully stocked kitchenette, the only negative is the firm mattress (but that is just a personal choice). On site parking, friendly staff and close to shops and local rail.
Stayed 1 night in Oct 2020
Response from Karen on 11 Oct 2020
Thank you for a great review. Regards Karen

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities
The view was amazing, nice pool and cute little apartment
Stayed 2 nights in Jul 2020
Response from Karen on 9 July 2020
Hi. Thank you for sucha great review. Regards Karen

10/10 Excellent

Richard, Wellington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional communication. Pleasant, well-presented property, great management team, a pleasure to return.
Stayed 3 nights in Jan 2020
Response from Karen on 14 Jan 2020
Hi Richard. Thank you for a great review and we look forward to your next visit

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Karen on 2 Jan 2020
Thank you for a great review

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well presented. The staff were helpful and accomodating.
Stayed 2 nights in Sep 2019
Response from Karen on 6 Oct 2019
Thank you for a great review. We look forward to hosting you again. Regards Karen

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Karen on 5 Oct 2019
Thank you for your review. It would be nice to know how we could of made your experience better. Regards Karen

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toowong Villas is in a goid position - within walking distance to shops, but also quiet enough to sleep undisturbed. The managers tried to accomodate our needs.
Stayed 2 nights in Sep 2019
Response from Karen on 21 Sept 2019
Thank you for such a great review. We look forward to hosting you again. Regards Karen

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable unit
Great location, nice and quiet. Comfy beds!
Stayed 1 night in Aug 2019
Response from Karen on 16 Sept 2019
Thank you for such an awesome review. Regards Karen

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved apartment ,wasnt there long enough to really enjoy amenities but would go back.Very quiet area.
Stayed 1 night in Aug 2019
Response from Karen on 27 Aug 2019
Thank you for such an awesome review. We look forward to hosting you for longer next time. Regards Karen

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Karen on 14 Aug 2019
Thank you for your great review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Karen on 7 Aug 2019
Thank you for a positive review

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from Karen on 7 Aug 2019
Hi Thank you for a positive review

8/10 Good

Ian, Roma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to find, a very close drive to the Wesley hospital and a very good breakfast which was reasonably priced. In a quiet spot. The only thing worth mentioning that could possibly be construed as a negative was that our room access was stairs. Not many though.
Stayed 1 night in Jul 2019
Response from Karen on 7 Aug 2019
Thank you for a great review of our property. We are an older property and ALL of our apartments have stairs to access them. Regards Karen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Karen on 8 June 2019
Thank you for a great review. We are pleased you enjoyed your stay

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable and clean. Friendly staff. Easy to find and good parking.
Stayed 1 night in Jun 2019
Response from Karen on 6 June 2019
Thanks for a great review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, inexpensive, close to public transport, friendly staff.
Stayed 1 night in May 2019
Response from Karen on 1 June 2019
Thank you for such a great review. Regards Karen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little bit older now, but large, clean and comfortable rooms. Friendly reception staff. Even the Studio room had plates and cutlery.
Stayed 3 nights in May 2019
Response from Karen on 1 June 2019
Thank you for a great review. We look forward to welcoming you back again. Regards Karen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and sturdy old style Villa that's in top condition with great Undercover Parking. Thanks so much
Stayed 1 night in Mar 2019
Response from Karen on 3 Apr 2019
Thank you for such an awesome review. Regards Karen

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was Peaceful and Wifi was good. Checked in late and checked out early
Stayed 1 night in Mar 2019
Response from Karen on 3 Apr 2019
Thank you for your review

8/10 Good

KAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here but be aware there are a lot of stairs to get to some apartments.
Stayed 3 nights in Mar 2019
Response from Karen on 13 Mar 2019
Hi Thank you for a great review. We do advise on all of he sites that we have no lifts and are a 3 floor walk up property. Regards Karen

8/10 Good

Kevin

Liked: Staff & service, room comfort
Overnight stay
Very quiet room and close enough to everything. We stayed in that night and ordered Indian which arrived fairly quickly and was really yummy. Didn’t like being on a lower floor with no garden in our patio area. Just an enclosed area looking at a brick wall and same on the sides. Not even a plant to soften the caged area however Toowong Villas has a well appointed garden with magnificent plants around the main building.,
Stayed 1 night in Feb 2019
Response from Karen on 19 Feb 2019
Hi Thank you for your review. We will pass your comments on to our owners. Regards Karen

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous grounds, great experience
Wonderful trip, very kind and helpful staff
Stayed 1 night in Feb 2019
Response from Karen on 12 Feb 2019
Hi Shannon. Thank you for such an awesome review. Regards Karen

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The ceiling fans need tightened perhaps but otherwise it was just what We needed
Stayed 6 nights in Dec 2018
Response from Karen on 10 Jan 2019
Thank you for your review. Could you please advise what apartment you stayed in so we can get this issue looked at. It would help if we are told of this problem at the time so we can get it repaired. Regards Karen

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Karen on 26 Dec 2018
Hi Thanks for a great review. Regards Karen

8/10 Good

Marie

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Convenient and pleasant location.
Toowong villas suited the needs of our family who had travelled from Sydney to attend a family function. The villas were comfortable and well equipped, air conditioning and heavy drapes helped to keep the temperature comfortable. The under cover parking was greatly appreciated and some family members enjoyed the pool. The shower over the bath would not suit some people, awkward to get in and out of for some. Also, we were on the top level which was lovely for view and airflow, climbing 3 flights of stairs is not for everyone. The lack of attention to detail with some cleaning, meant that I had to wash most of the cutlery and some of the crockery, obviously the previous users only rinsed things not washed them. Other minor factors regarding cleaning were a little disappointing. I did mention this to reception on departure and they were quite apologetic. Toowong is a lovely area and has a good shopping centre within walking distance of the villas.
Stayed 1 night in Dec 2018
Response from Karen on 25 Dec 2018
Hi Marie. Thank you for your review. We will pass your comments on to our housekeeping staff. Regards Karen

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Unfortunately I got locked out of my room at 9.15pm and had to ring the after hours number to get someone to come and let me in (door is self snibbing) and it cost me $50 for a very grumpy man to come up the stairs and open my door with some nasty comments to boot. Next time I am staying at a property with a proper reception desk. Property is very dated and quite expensive.
Stayed 1 night in Nov 2018
Response from Karen on 6 Dec 2018
Hi We are sorry you did not enjoy your stay and that YOU locked yourself out of your apartment. We have to call someone in to unlock the door so unfortunately there is a cost associated with this and this is advertised in the compendium. Your accommodation cost of $145 is very reasonable for a Studio Apartment this close to the city. Regards Karen

10/10 Excellent

rodney, Benaraby, Queensland, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite convient to facilities, good clean unit with fair prices.
Stayed 3 nights in Nov 2018
Response from Karen on 27 Nov 2018
Hi Rodney. Thank you for such a wonderful review of our property. We look forward to hosting you again. Regards Karen

8/10 Good

Ken, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and location. Close to Toowong Village
Stayed 1 night in Nov 2018
Response from Karen on 24 Nov 2018
Hi Thank you for your positive review. Regards Karen

10/10 Excellent

Andy&Jan, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like it is handy to shops and transport. The non inclusion of daily servicing should be mentioned when booking
Stayed 4 nights in Nov 2018
Response from Karen on 24 Nov 2018
Hi Thank you for your positive review. As we are an apartment complex and not a Hotel it s standard to only have a weekly service. Daily service is available for an added charge. Regards Karen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
very pleasent stay nice and quite close to shopping centre
Stayed 2 nights in Oct 2018
Response from Karen on 30 Oct 2018
Hi Thank you for a great review. Regards Karen

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Karen on 22 Aug 2018
Thanks for such a great review