Apartments in Black Diamond Mines Regional Preserve

"Understaffed at dining and lounge area"

"It was great"

"Early check-in not possible. The cleaning staff were the nicest people there. Front-desk staff were not very good."

"Yes"

"I really likedthis hotel. Facilities were great and grounds were peaceful."

"Everything was perfect"

"We booked two rooms and stayed here for 2 nights. We were counting on having our kids sleep on the pull out in each room, but they were completely unsleepable. Springs, no padding, etc. I ended up having to book a third room so that our family members could sleep in an actual bed because the pull outs were so bad. Unfortunately that was on my dime, and the property staff didn’t want to do much about that, other than giving us a complementary late check out. The standard king beds had mattress toppers that were sunken in as well. Pillows were worn out. If you are looking for a good night’s rest look elsewhere. I rated it slightly higher considering the staff was at least courteous, but the condition of the property was such that I’d never go back. "

"Hotel had a facelift but still feel outdated overall. "

"Yes"