Bel Marin Keyes Apart Hotels

"Your on the ground staff is excellent. Every interaction we had was kind and welcoming. However, your building and amenities are falling apart and the poor staff can’t seem to do much about it. It seems like things are in a shabbier condition than the price tier and advert claims for the kind of hotel you’re trying to be; which is sad and too bad. "

"I really wanted to love my stay here but I was disappointed. First I arrived from a long drive to the computer system being down. So the line was backed up to check in. They did give me a $50 voucher so that was nice. I paid for a king room at the Reserve which ended up being in the building across the street from the main entrance. Check-in gave me a map telling me the specific numbered points to go to get to my room. But when I drove back there to park and walked to that specific location, the numbered points on the site map were different than the ones on the paper map she gave me. So it was very confusing. I had to get help from an elevator service guy. The rooms are in a U-Shape and mine was on the polar opposite end of the building that happened to be right next to an outdoor speaker to the rooftop terrace that I had the pleasure of hearing all night until it turned off at 11 PM. Fun for entertaining guests outside, but not for those trying to sleep. I tried making reservations to the spa and Ember steakhouse. Entirely booked. So make sure to reserve in advance. I was forced to order room service which cost me $150 for steak, potatoes and water. And to top it off, the bathroom sink was fully clogged. For $500 a night, do better Meritage. "

"Staff was highly receptive to reimbursing me for spoiled food because of malfunctioning refrigerator."

"Great place to stay "

"Clean room "

"The hotel was needing some upgrades. Breakfast was a nice variety. "

"I had a junior suite with a small kitchen and a beautiful view from the balcony! Very relaxing!"

"Wonderful hotel that is centrally located in Napa. Very nice staff and comfortable beds. "

"The room was very nice....( had a corner room) very spacious and clean... Inn was located in a central location... "