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"Staff are great"

"Best breakfast ever! The staff are efficient and friendly, everyone says hello. For a hotel of this size, the system for settling and serving guests for breakfast was impressive. Room was well appointed and comfortable.I was even upgraded without asking. "

"Clean room, but extremely tiny. No room for storage. Great for one night only. Can not imagine staying for a longer period. "

"I’ve stayed here a fair bit and it’s usually good but this trip was awful, they are doing renovations in the foyer and the noise was awful, how the staff can work in that I don’t know AND no warning on their website . We had a room with not hot water and then moved to one with aircon not working, the second room was really badly maintained. Terrible stay this time!"

"Excellent location across the Thames from Westminster and Big Ben. Located near Waterloo station for easy access to the Underground."

"The overall stay was OK. The room was very old and hasn't been refurbished for a long time. The furniture was old and scrappy, there were no electric sockets near the bed for charging the phone. My room was adjacent to the railroad and even though the windows were double glazed to reduce the sound it wasn't completely sealed and I heard the trains every few minutes and even woke up from that several times. However, the staff was super friendly and attentive, but honestly I don't see myself returning for another stay."

"Twin bed . Beds narrow. No lock on bathroom door. Staff helpful . Handrail hook needed in toilet. Otherwise a comfortable , relaxed central hotel. 3 star. Very very good for 3 stars."

"The location is great, and the service is good. However, the furniture is quite old. The beds are already deformed, and I can feel the springs. All the lounge chairs and sofas are missing foam. I had to sit in the corner because the seats are too deep and don’t support my bottom or back. The place really needs some updates. "

"the hotel staff here was incredible. we get there to check our bags in and it was the kindest group of people. and my travel partner had a small medical issue and the staff went above and beyond to provide some medical supplies. the kindest and most wonderful people work at this hotel. the room was great. i cannot wait to stay here again. everyone from the bartenders to the room service staff? all incredible. i had a wonder stay here. "