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"Staff excellent, we’ve only given a 3 star because the beds were so bad!! We only ate there once during our stay as it was very average and the choice poor. Luckily we only used it as a base. Also it should be called a Spa as it isn’t one"

"Excellent location. Breakfast amazing!"

"A real Gem. Fantastic food"

"Great room with in-room coffee service and tea kettle. I wish I had tried the breakfast because I read wonderful reviews but I was pretty jet-lagged after traveling to England from the States so I ended up sleeping in late for the first two days of my visit and then had to grab an early flight to the airport on my last day! : ) "

"Outstanding service food was out of this world "

"Room 319- Staff nice room was clean. However I was surprised we had a skylight, and not a window. There was an automatic window cover, which was fine. Was a bit windy this night and there was a constant noise like a tile lifting or something tapping on the roof, which kept walking us up. Otherwise all good. Didn’t use restaurant or bar, so can’t comment, but they looked very nice. Parking no issue, it is £5 if you book through external site, Expedia etc but it does state this when you book. "

"The room was not as we saw on the website, we didn’t have a garden view but a large wall, which made the room really dark, the carpet was stained, the breakfast was ok until my husband saw the chef put cereals spilt on the table back in the pots with the ones to be eaten , there was a big sign outside saying come and look at our refurbished rooms, we certainly didn’t get one "

"Great hotel. I always stay here when in the area"

"We've been visiting this place for decades and our most recent visit, since taken over by Sunday, fell short of expectation. Maybe teething or transitional issues but the place has lost its charm. We were surprised to be charged for swimming, £12 pppd, this had always been included previously. We went down to the bar and restaurant for dinner but left within 10 minutes as there was no atmosphere at all, you could hear a pin drop, no music or TV on, no one wanted to speak. We chose a table to sit on and it hadn't been cleaned, can't say the bar staff were run off their feet... The grounds are beautiful and the rooms are always clean, fresh, with everything you need. Now you have to request housekeeping via an App, it will not be done routinely. Obviously these companies want to find every way to increase profit but it might come at detriment to what makes this place lovely. Not sure we'll be back."