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Reviews of Hotel Des Arts

2 out of 5
Hotel Des Arts
2060 Saint-Dominique, Montreal, QC

Reviews

6.4
Rating 10 - Excellent. 150 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 275 out of 1000 reviews" "
Rating 4 - Poor. 135 out of 1000 reviews" "
Rating 2 - Terrible. 158 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bryan

Stayed 4 nights in Sep 2021

2/10 Terrible

Jewel, Nerepis

Travelled with group
Disliked: Cleanliness, staff & service
Asked for an extra pillow, as the pillows are very thin. Was rudely told we already had 3 and that was enough. Wifi didn’t work, was told it only works in some rooms. Dirty room. Breakfast was fine but no covid safety measures in place. Maskless staff. Can’t recommend. Pricey considering how bad it is.
Stayed 2 nights in Dec 2021
Response from Henry on 31 Dec 2021
Thanks for your time and sorry about your experience, have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Christelle on 20 Dec 2021
Ty for you comment and for you times to respond a reviews We are happy everything was great

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We need more pet friendly hotels
This was the first time I’ve ever stayed in a pet friendly hotel & was very pleased with the whole experience. I wish I had worked in a hotel like this when I was younger, pet people are much more relaxed than your regular business traveller.
Stayed 1 night in Dec 2021
Response from Henry on 11 Dec 2021
Thanks for your comments and have a wonderful day!

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Scent was an issue
There was a heavy smell throughout the building that best I can describe was like cigarette ash? I use a cpap machine to sleep, and the first night back home it took awhile to air out the scent of the hotel from the tube and mask.
Stayed 1 night in Dec 2021
Response from Hotel des arts on 11 Dec 2021
Good evening, as you know we have smoking and no smoking rooms also in our hotel. So it is normal that you were able to get the cigarette smell throughout the building. Sincerely, Hotel des arts

2/10 Terrible

MAHBUB-UR

Stayed 1 night in Dec 2021
Response from Henry on 11 Dec 2021
Thanks for your time and have a nice day!

2/10 Terrible

Silvia

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 2 nights in Nov 2021

2/10 Terrible

Jean-Christophe

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
The check-in had bad service and lack of explanation. The room was very dirty with bad smells. They have holes in the wall, no wire attached to the phone, bad wifi almost non-existant. The shower had holes in the walls and had mold. Would not recommend to anyone even for a low budget this was a bad overall hotel.
Stayed 1 night in Nov 2021
Response from Henry on 28 Nov 2021
Thanks for your time and we will check all the things you said.

10/10 Excellent

Altair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

2/10 Terrible

lenny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Noise and bums
Stayed 1 night in Nov 2021
Response from Henry on 28 Nov 2021
I am glad to hear the details from you.

8/10 Good

Robert

Stayed 10 nights in Nov 2021
Response from Henry on 28 Nov 2021
Thanks for your time and we are looking forward to see you again!

8/10 Good

SANTIAGO

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel esta muy bien ubicado, cerca de todos los lugares de interes. verificar antes que el telefono funcione, la television, en mi caso me dicuenta muy tarde. tienen problemas con las tarjetas de las habitaciones si se bloquean no se extrañen. En general es un hotel que su precio es de acuerdo al servicio. Dice desayuno incluido, donde este es un cafe pan o un begel. asi que no se hagan falsas expectativas sobre un super desayuno.
Stayed 2 nights in Nov 2021
Response from HdA Frontdesk on 23 Nov 2021
Gracias por la revision! qué tengas un lindo día

6/10 Okay

Kimberly

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Nov 2021
Response from Henry on 22 Nov 2021
Thanks for your time and have a nice day!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2021
Response from Henry on 21 Nov 2021
Thanks for your time and have a nice day!

6/10 Okay

Anna

Travelled with group
Liked: Staff & service, property conditions & facilities
Very basic breakfast, but otherwise a good place to lay your head down for the evening.
Stayed 3 nights in Nov 2021
Response from Henry on 17 Nov 2021
Thanks for your time and have a nice day!

2/10 Terrible

Anand

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not as we expected. No proper cleanliness, no management even wifi wasn't working even complaining they just ignored. And there were mices innyhe room due to that our new clothes, snacks got tored by mice. It was horrible experience.
Stayed 1 night in Nov 2021
Response from Henry on 16 Nov 2021
Sorry about that. Could you tell whick room?

2/10 Terrible

Bashir

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst experience ever. The manager didn’t help us at all. The hotel was not clean everything were smelling. The pillows and blankets were dirty they look like someone smash their sperm on it.
Stayed 2 nights in Nov 2021
Response from Henry on 15 Nov 2021
What did you ask the manager?

4/10 Poor

JOHN, OTTAWA

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
shady and hallways not clean loud complaints and arguments from other guests ( 1 at front desk and one at Sunday, 7am outside my room)
Stayed 2 nights in Nov 2021
Response from Henry on 11 Nov 2021
We will clean the shady and hallways and we will superviser the behavior of the clients.

8/10 Good

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price point.
Stayed 2 nights in Oct 2021
Response from Henry on 3 Nov 2021
Thank you very much for your feedback.

4/10 Poor

jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021
Response from HdA Frontdesk on 1 Nov 2021
Thank you for the review Have a great day

4/10 Poor

S

Disliked: Cleanliness, staff & service
Good location but poor service
Good things: good location, room is clean, near subway and lot of stores Bad things: 1. our bags and food was missing when we came back in the evening, looks like receptionist made a mistake in booking. We had to carry out two large bags and clothes back to the room, they didn't even offer help even the mistake is theirs. We had one full bag of snacks and some food that was missing. 2. We wanted to warm up some food, found someone's food already in microwave, disgusted by how food was all splashed all over it. There comes the cleaning lady, it's her box. Highlight is that she didn't give a damn about cleaning it up. 3. Double charged by mistake, be very careful to make sure you are not losing money. 4. They say they have breakfast, don't expect anything more than cereal and bread
Stayed 2 nights in Oct 2021
Response from HdA Frontdesk on 1 Nov 2021
thank you for your review have a great day

10/10 Excellent

Raghav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was were good except wifi. It was very slow and sometimes it doesn't connect at all. Overall the place was very good
Stayed 3 nights in Oct 2021
Response from Henry on 25 Oct 2021
Thank you for your feedback.

6/10 Okay

Evangeline

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was what was expected for the price
Stayed 1 night in Oct 2021
Response from Hotel des Arts on 25 Oct 2021
Thank you for your feedback.

2/10 Terrible

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. Dirty and outdated. Hair dryer was broken, bed was broken, walls had holes in them. Staff was more interested in eating lunch then helping us. Saddest excuse for a hotel. Stay away!
Stayed 2 nights in Oct 2021
Response from Henry on 22 Oct 2021
we are very sorry to hear that, and we are working on bettering our service.Thank you for your feedback.

2/10 Terrible

Jihan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very very dirty the people who live there they smoking all the time join and the hotel smell it like a join the team not friendly and not nice
Stayed 2 nights in Oct 2021
Response from Henry on 20 Oct 2021
Thanks for your time and we will improve our service.

6/10 Okay

Guillermo I

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean. Staff was not helpful. Staff did not seem to care about concerns.
Stayed 4 nights in Oct 2021
Response from Henry on 20 Oct 2021
Thanks for your time and I will speak to the receptionist

2/10 Terrible

Ahmed, Perth

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very slow and not professional manager. Wifi is extremely slow, as if it is not connected. Expedia should remove this property from their listings
Stayed 1 night in Oct 2021
Response from Henry on 12 Oct 2021
Thanks for your time and we will check it.

2/10 Terrible

Kishan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
It was worst experience ever. They have lost one of my reserved booking that we have booked via hotel.com and the owner/manager just said you go out we dont have it for you. He was very rude and instead of short things out as manager of the hotel he just hang the customer in air. I would not never recommend anyone or consider for my self to stay at hotel.com ever, not for even life time free membership… not at all. I saw there were 3-4 other customers also having the issues with their keys and assigned wrong room where someone already staying in there… Its security concern, I was about call police on that one.
Stayed 1 night in Oct 2021
Response from Henry on 12 Oct 2021
Sorry to hear about that and have a nice day!

6/10 Okay

Blaise

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2021

2/10 Terrible

Ripanbir

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't check in as there is no parking, and rooms are so dirty,staff is so rude,i would give them zero star.
Stayed 2 nights in Oct 2021
Response from Henry on 12 Oct 2021
Thanks for your time and have a nice day!

2/10 Terrible

Johanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
This is is the WORST hotel ever. They did not keep our reservation and the proceeded to do nothing about it. There was a smashed bathroom door with hair in it, stains on the chair, gunk on the drapes and did not feel safe leaving items there. The beds looked like they would break if tou sat on them. We did not stay and they did nothing to accomodate or refund us. Clearly they take peoples money and give crap in return and refuse to give refunds. They should not be allowed to be called a hotel.The girl at the desk has 0 customer service experience and could care less about your comfort. I feel sorry for anyone who stays here. Luckily, we had means to upgrade to a real hotel. Im gonna report them to the hotel board because its just disgraceful to lie to people, mistreat them and offer horrible accomodations to your guests.
Stayed 2 nights in Oct 2021
Response from Henry on 5 Oct 2021
Thanks for your time and we will check what you said.

4/10 Poor

Dyana

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is decent in cleanliness but don't expect kind or competent service. Everything in the reviews is true. It works if you just need the bare minimum and don't expect luxury.
Stayed 5 nights in Sep 2021
Response from Henry on 5 Oct 2021
Thanks for your time and we will improve our services

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and convenient location for staying downtown
Stayed 1 night in Sep 2021
Response from Leticia on 30 Sept 2021
Thank you for your feedback.

6/10 Okay

Patrick

Travelled with group
Cheap good price
Cheap , good location. It is outdated . Cleanish . Breakfast is basic
Stayed 2 nights in Sep 2021
Response from Ld on 30 Sept 2021
Thank you for your feedback.

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong indications of parking, got a ticket
terrible costumer service. I parked where the clerk told me too and got a parking ticket. The hotel never accepted to pay me back that ticket, not even suggested any rebate of some sort.
Stayed 1 night in Apr 2021
Response from Henry on 27 Sept 2021
Sorry to hear about the ticket. It is better to park your of our partner parking soleil.

2/10 Terrible

Dante

Stayed 2 nights in Sep 2021

10/10 Excellent

DEOGENES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended for budget travel
Stayed 2 nights in Sep 2021
Response from HdA Frontdesk on 27 Sept 2021
Dear guest Thank you for the review Have a great day

2/10 Terrible

Giash

Travelled with family
Disliked: Amenities, property conditions & facilities
bad smell of carpets,amenities whatever it were not clean . bug is there.
Stayed 2 nights in Sep 2021
Response from Henry on 19 Sept 2021
Thanks for your time and we will check it and correct it.

6/10 Okay

gilberto

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2021
Response from CO on 18 Sept 2021
ty

4/10 Poor

Melissa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is INCREDIBLE and you can walk to everything you want to see (Mile end, plateau, old Montreal, waterfront) in 20 min. The price is the cheapest you'll find. The tradeoff for that convenience is that it is the dirtiest hotel we've ever stayed in, cigarette burns on the sheets, does not appear clean at all, very rude staff. Would recommend for convenience but don't expect clean or fancy. Beds were hard but fine.
Stayed 3 nights in Sep 2021
Response from Henry on 17 Sept 2021
Thanks for your time and we will improve our services.

10/10 Excellent

Ahmed

Stayed 1 night in Sep 2021

4/10 Poor

Jihyeok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Henry on 17 Sept 2021
Thanks for your time and we will continue to improve our services.

4/10 Poor

Deepak

Disliked: Cleanliness, amenities, property conditions & facilities
I stayed in a king bed room, the condition was really bad. Hole in the bed cover, lights don't work, all connections were disconnected when i checked in, had to find plugs and board to connect everything myself. Sheets didn't look clean, i could find some hair which wasn't mine. Sink holes in the bathroom not clear, water blocks and takes time to drain. Free continental breakfast was just ok.
Stayed 2 nights in Sep 2021
Response from Henry on 11 Sept 2021
Thanks for your comments and have a nice day!

4/10 Poor

Avery

Travelled with group
Disliked: Amenities, property conditions & facilities
The sheets and towels were clean, but everything else was very dirty (lobby, stairwell/elevator, hallways, the room and bathroom) some of the staff members were quite nice. The hotel/area gets a bit seedy at night, but is much better during the day.
Stayed 3 nights in Sep 2021
Response from Henry on 11 Sept 2021
Thanks for your time and we will update this winter

6/10 Okay

Michel

Liked: Room comfort
Location is key
The hotel met my needs. Ideally located but everything else was just average. Can't go wrong for the price and I'd consider staying here again but don't book it expecting a high level of comfort.
Stayed 1 night in Sep 2021
Response from Henry on 11 Sept 2021
Thanks for your time and have a nice day!

2/10 Terrible

Dupuis,

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Insalubre
Stayed 1 night in Sep 2021
Response from Henry on 11 Sept 2021
we will update this winter

4/10 Poor

Elena

Stayed 2 nights in Sep 2021

4/10 Poor

Jean-Matthieu

Disliked: Cleanliness, staff & service, property conditions & facilities
Great location. But the room was dirty and multiple things were damaged or falling apart. Could really use an update.
Stayed 1 night in Sep 2021
Response from Henry on 11 Sept 2021
Yes, we will update this winter

2/10 Terrible

Isabel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My standards for hotels are pretty low and I'm happy renting small, cheap rooms with old furtniture and less than stellar equipment. This hotel, however, was absolutely terrible. One of the lamps wasn't working, the living chair had a huge stain, the blankets had cigarette burns, it looked like somebody had thrown food on the wall and there were blood stains on the bathroom door. That place was absolutely disgusting. We booked three nights, but had to spend the other to at a different hotel. Would not recommend.
Stayed 3 nights in Aug 2021
Response from Henry on 11 Sept 2021
Thanks for your time and we will improve our services.

4/10 Poor

lee

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from Henry on 9 Sept 2021
Thanks for your time and have a nice day!