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Reviews of Hotel MyStays Yokohama

3 out of 5
Hotel MyStays Yokohama
4-81 Sueyoshi-cho, Naka-ku, Yokohama, Kanagawa-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 365 out of 1003 reviews" "
Rating 8 - Good. 398 out of 1003 reviews" "
Rating 6 - Okay. 151 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a reasonable price . I frequently stay here when in Yokohama
Stayed 5 nights in Apr 2024
Response from Hotel Mystays Yokohama on 30 Apr 2024
Thank you very much for using Hotel MyStays Yokohama.We would also like to thank you for taking the time out of your busy schedule to post your review.We will continue to strive to improve our services to ensure customer satisfaction.We look forward to seeing you again.

10/10 Excellent

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how it’s located on the river which is lined with cherry blossoms which our stay happens to be during blooming season. It is a quick 2 minute walk to Koganecho station for convenience and many shops and restaurants in the area. The rooms were nice and convenient to have a 4 bed bedroom for the family. The only complaint is there are only 2 washers and dryers on the 2nd floor which is shared by customers, but no other issues I have with the stay. The staff is nice and the breakfast buffet is a good start to the day.
Stayed 6 nights in Apr 2024
Response from Hotel Mystays Yokohama front on 30 Apr 2024
Thank you very much for using Hotel MyStays Yokohama.Thank you once again for taking the time to send us your valuable comments.We are glad to hear that you enjoyed your stay with us.We look forward to seeing you again soon.

6/10 Okay

Weijian

Disliked: Staff & service
Quiet neighbourhood. Nothing much here.
Stayed 4 nights in Apr 2024
Response from Hotel Mystays Yokohama on 25 Apr 2024
Thank you very much for using Hotel MyStays Yokohama.We would also like to thank you again for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was Good and helpful and so many stores near by and hotel was clean
Stayed 3 nights in Apr 2024
Response from Hotel Mystays Yokohama on 19 Apr 2024
Thank you very much for using Hotel MyStays Yokohama.All of our staff are happy to receive your compliments.We will continue to strive to improve our services to ensure customer satisfaction.We look forward to seeing you again.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently near the Koganecho station for easy walking distance and a great view of the Oka river. The room was comfortable and clean.
Stayed 1 night in Apr 2024
Response from Hotel MyStays Yokohama on 11 Apr 2024
Thank you very much for using Hotel MyStays Yokohama.We would also like to thank you again for your valuable comments.We hope that you will choose our hotel again when you come to Yokohama.We look forward to seeing you again.

8/10 Good

MARIA LOURDES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean, big enough for 4 of us, having a bed for each of us, walking distance to shopping area and train to Tokyo. Employees are very helpful even with limited english, lots of good places to eat nearby...
Stayed 2 nights in Mar 2024
Response from Hotel MyStays Yokohama on 4 Apr 2024
Thank you very much for using Hotel MyStays Yokohama.Also, thank you very much for taking your precious time out of your busy schedule to post a review.We hope that you will choose our hotel again when you come to the area.We look forward to seeing you again.

2/10 Terrible

Carolina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
a limpeza do quarto e do banheiro não era das melhores,colchão muito duro e o lençol deu coceira no corpo !
Stayed 1 night in Mar 2024
Response from HOTEL MYSTAYS YOKOHAMA on 23 Mar 2024
Dear Guest Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on. Sincerely,HOTEL MYSTAYS YOKOHAMA

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Leroy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent. The room was clean. The bathroom amenities were excellent. Hot water in sink and shower. A big plus no water saver in the shower. Many hotels use a water saver. Which I compared to trying to take a shower in the rain.
Stayed 1 night in Mar 2024
Response from ,HOTEL MYSTAYS YOKOHAMA on 18 Mar 2024
Dear Guest,Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,HOTEL MYSTAYS YOKOHAMA

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable hotel in Yokohama
Stayed 4 nights in Feb 2024
Response from Hotel MyStays Yokohama on 5 Mar 2024
Thank you very much for using Hotel MyStays Yokohama.Also, we are very happy to receive your compliments.Please feel free to nominate us again when you come to the area.Last but not least, we would like to thank you for taking the time to send us your comments.We look forward to your visit.Hotel MyStays Yokohama Front

10/10 Excellent

Iqbal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel MyStays Yokohama on 15 Feb 2024
Thank you for your review. We are looking forward to see you.

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. =)
Stayed 8 nights in Jan 2024
Response from Hotel MyStays Yokohama on 12 Feb 2024
Thank you very much for staying at Hotel MyStays Yokohama.We would also like to thank you for taking the time out of your busy schedule to post your review.We are very happy to hear that you had an enjoyable stay.We look forward to seeing you again soon.

2/10 Terrible

Wing Yan

Stayed 3 nights in Jan 2024
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

6/10 Okay

Ibrohimjon

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
High cost parking. There are some damages in the room. Little bit dirty.
Stayed 4 nights in Jan 2024
Response from Hotel MyStays Yokohama on 21 Jan 2024
Thank you very much for using Hotel MyStays Yokohama.However, we apologize for the inconvenience caused due to the lack of cleanliness in your room.We will thoroughly check the room again.Thank you for taking the time out of your busy schedule to post.We look forward to seeing you again.Thank you.

8/10 Good

Boqian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great space for a 3 person room, wifi could use improvement, other guests can be loud repeatedly.
Stayed 2 nights in Jan 2024
Response from Hotel Mystays Yokohama on 21 Jan 2024
Thank you very much for staying at Hotel MyStays Yokohama.We would also like to thank you for taking the time out of your busy schedule to post your review.If you have any concerns during your stay, please feel free to let us know and we will do our best to accommodate you.We look forward to seeing you again.Hotel Mystays Yokohama

10/10 Excellent

Jacee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price for accommodations
Nice place to stay with friendly staff and a clean area. Not extremely walkable to anything but not far from subway lines.
Stayed 1 night in Dec 2023
Response from Hotel Mystays Yokohama front on 10 Jan 2024
Thank you very much for choosing Hotel Mystays Yokohama.We are very pleased to receive your compliments.All of us at Hotel Mystays Yokohama will continue to strive to improve our services.Thank you for taking time out of your busy schedule to write your valuable comments.We sincerely look forward to welcoming you again.Hotel Mystays Yokohama Front Desk

6/10 Okay

Michael

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what you need if you’re spending all day outside. Daily cleaning with robes and slippers. Kept clean and tidy all the time.
Stayed 4 nights in Dec 2023
Response from HOTEL MYSTAYS YOKOHAMA on 31 Dec 2023
Dear Guest,Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,HOTEL MYSTAYS YOKOHAMA

6/10 Okay

CHANG

Stayed 1 night in Dec 2023
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

8/10 Good

Michiko

Stayed 2 nights in Dec 2023
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

10/10 Excellent

TOSHIMITSU

Stayed 1 night in Dec 2023
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

8/10 Good

WAIYAN

Stayed 2 nights in Dec 2023
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

10/10 Excellent

Toby

Stayed 1 night in Dec 2023
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

10/10 Excellent

Chin Yee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very accommodating. Very spacious with impeccable cleanliness.
Stayed 2 nights in Nov 2023
Response from Hotel MyStays Yokohama on 5 Dec 2023
Thank you very much for using Hotel MyStays Yokohama.We are very happy to hear that you were satisfied with your stay with us.Also, thank you for taking the time out of your busy schedule to write your review.We look forward to seeing you again.

8/10 Good

Manisha

Stayed 1 night in Nov 2023
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

4/10 Poor

uetsuji

Stayed 2 nights in Nov 2023
Response from ホテルマイステイズ横浜 on 31 Jan 2024
この度はホテルマイステイズ横浜をご利用下さいましてありがとうございます。またのご利用をお待ちしております。ご投稿ありがとうございました。ホテルマイステイズ横浜 フロント

10/10 Excellent

Yisel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall kind and patient staff, always willing to help and explain. Rooms were nice and comfy for the price, definitely would recommend
Stayed 6 nights in Nov 2023
Response from Hotel MyStays Yokohama on 11 Nov 2023
Thank you very much for staying at Hotel Mystays Yokohama.We are very happy to receive your compliments.We look forward to seeing you again.

8/10 Good

Gwang Seon

Stayed 4 nights in Nov 2023
Response from ホテルマイステイズ横浜　フロント on 11 Nov 2023
この度はホテルマイステイズ横浜へご評価いただきありがとうございます。またご機会がございましたら、心よりお待ち申し上げております。

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
Staff would always greet you. About a 4 minute walk to the train station and restaurants were all in walking distance. They even accommodated us with a late check out. Service was excellent
Stayed 9 nights in Oct 2023
Response from ホテルマイステイズ横浜　フロント on 7 Nov 2023
Thank you very much for staying at Hotel MyStays Yokohama. We are very happy to hear that you enjoyed your stay with us. Your compliments are our motivation.We will continue to work hard to meet the wishes of our customers.We look forward to your next visit.Hotel Mystays Yokohamafront

6/10 Okay

David

Liked: Staff & service, amenities
The customer service is good ! Conveniently located close to the river, trainstation, and waterfront. This hotel was ok only. The lighting in the room is too strong and two different colors :( the room seemed very cramped. The entrance to the bathroom is dangerous. It feels like I am hopping into an RV bathroom :( . There was some electronic device that i could here every couple of minutes . Could not identify its location. I would not recommend this place! Sorry to say!
Stayed 2 nights in Oct 2023
Response from Hotel Mystays Yokohama front on 1 Nov 2023
Thank you very much for using Hotel MyStays Yokohama.We would also like to thank you once again for taking the time to post your comments.We look forward to seeing you again soon.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is big ,twin room The bathroom needs ungraded, the bath tub need sealing, water went inside the tub make it smells, overall I'll give 3 and half stars
Stayed 2 nights in Oct 2023
Response from Hotel MyStays Yokohama on 24 Oct 2023
Thank you very much for staying at Hotel MyStays Yokohama.However, we apologize for the inconvenience caused by the smell in the bathroom.We will promptly confirm this and work to prevent it from happening again.We look forward to seeing you again.

10/10 Excellent

William

Stayed 6 nights in Oct 2023
Response from ホテルマイステイズ横浜　フロント on 11 Nov 2023
この度はホテルマイステイズ横浜へご評価いただきありがとうございます。またご機会がございましたら、心よりお待ち申し上げております。

10/10 Excellent

Ailyn

Stayed 14 nights in Sep 2023
Response from ホテルマイステイズ横浜　フロント on 11 Nov 2023
この度はホテルマイステイズ横浜へご評価いただきありがとうございます。またご機会がございましたら、心よりお待ち申し上げております。

8/10 Good

Tyler

Stayed 3 nights in Sep 2023
Response from ホテルマイステイズ横浜　フロント on 16 Oct 2023
ご評価賜りありがとうございます。またご機会がございましたら、お待ち申し上げております。

10/10 Excellent

Charisse Marie

Stayed 1 night in Sep 2023
Response from ホテルマイステイズ横浜　フロント on 23 Sept 2023
この度はホテルマイステイズ横浜へご評価いただき誠にありがとうございます。またご機会がございましたら、ご来館を心よりお待ち申し上げております。

6/10 Okay

Nathaniel

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Disappointed that we could not get extra pillows. Confused about the breakfast token system which wasn’t explained but seemed we could not get breakfast if we wanted. The area has decent surroundings but breakfast options are limited. Hallways and lights in room were dusty. Bathroom didn’t seem fully cleaned before our arrival.
Stayed 4 nights in Aug 2023
Response from ホテルマイステイズ横浜　フロント on 19 Aug 2023
Dear Valued Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,HOTEL MYSTAYS YOKOHAMA

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2023
Response from ホテルマイステイズ横浜　フロント on 14 Aug 2023
この度はホテルマイステイズ横浜をご利用いただきありがとうございます。ご投稿もいただきありがとうございました。またのご利用をお待ちしております。

4/10 Poor

Yukie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ホテルマイステイズ横浜　フロント on 8 Aug 2023
この度はホテルマイステイズ横浜をご利用いただきありがとうございます。ご投稿ありがとうございました。またのご利用をお待ちしております。

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to walk from the station. The hotel is cheaper than the main station. Overall, best value to price
Stayed 3 nights in Jul 2023
Response from ホテルマイステイズ横浜　フロント on 29 July 2023
Dear Valued Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,HOTEL MYSTAYS YOKOHAMA

8/10 Good

Michael A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice overall. Breakfast is fantastic Check in and check out was fast, pleasant, and professional
Stayed 2 nights in May 2023
Response from Reception, HOTEL MYSTAYS Yokohama on 3 June 2023
Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Reception,HOTEL MYSTAYS YOKOHAMA on 6 Jan 2023
Thank you for using HOTEL MYSTAYS Yokohama this time.We look forward to seeing you again.

8/10 Good

MDSarwar

10/10 Excellent

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my experience thus far, you cannot go wrong with hotel MyStays. This is a clean hotel with easy access to both a nearby subway station and a train station. They also have English speaking staff here, which is always a big plus in my book.
Response from Reception,HOTEL MYSTAYS YOKOHAMA on 30 Dec 2022
Thank for staying with us.We are glad to hear that positive comment from you.And we will keep our hotel comfortable.We are looking forward to seeing you again.

8/10 Good

Tracy

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good place
Stayed 15 nights in Nov 2022
Response from Hotel Mystays Yokohama Reception on 23 Nov 2022
Thank you for using HOTEL MYSTAYS Yokohama this time.We look forward to seeing you again.

8/10 Good

Bao

Liked: Staff & service, amenities
Stayed 1 night in Nov 2022

10/10 Excellent

Shermon

Liked: Staff & service, amenities, property conditions & facilities
As a foreigner here in Japan. I found my stay at the MYSTAY Hotel to be very enjoyable and rewarding.
Stayed 2 nights in Oct 2022
Response from ホテルマイステイズ横浜　フロント on 22 Oct 2022
Thank you for stay in our hotel. We are really glad to hear that. We are waiting for your stay again.

8/10 Good

Kaye

Stayed 4 nights in Oct 2022
Response from ホテルマイステイズ横浜　フロント on 15 Oct 2022
この度はホテルマイステイズ横浜ご滞在いただきありがとうございました。またのご来館をお待ちしております。

10/10 Excellent

Nicholas

Liked: Staff & service, amenities, property conditions & facilities
Clean and affordable
Stayed 2 nights in May 2022
Response from HOTEL MYSTAYS YOKOHAMA FRONT on 12 June 2022
Thank you for staying at Hotel MyStays Yokohama from among the many accommodations. I am relieved that you have stayed comfortably. Room rates are adjusted daily to satisfy more guests. Also, thank you very much for your feedback on your busy schedule. We look forward to seeing you again.