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Reviews of Hotel JAL City Kannai Yokohama

3 out of 5
Hotel JAL City Kannai Yokohama
72 Yamashita-cho Naka-ku, Yokohama, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 489 out of 1006 reviews" "
Rating 8 - Good. 386 out of 1006 reviews" "
Rating 6 - Okay. 97 out of 1006 reviews" "
Rating 4 - Poor. 20 out of 1006 reviews" "
Rating 2 - Terrible. 14 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Charles, Kailua Kona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything good breakfast and friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Kazuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Lananh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room and twin beds are bigger. But staff barely speak English. Not good when asked about directions because of language barrier, not much help
Stayed 5 nights in Mar 2024

8/10 Good

Olena

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Craig, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Great, affordable stay. Clean rooms (could be a bit larger) and very good breakfast at Silk restaurant. Close to everything. Recommended!
Stayed 2 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Apr 2024

6/10 Okay

Anita

Travelled with partner
Liked: Cleanliness
While this hotel is a higher hotel class, I felt that staff was not as friendly as other more basic hotels that we were at.
Stayed 2 nights in Mar 2024

10/10 Excellent

Wenhsiung

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good. Room are clean and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Jazzmyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Michael, Newmarket

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
It is a quiet good business hotel. Breakfast is very simple.
Stayed 1 night in Dec 2023

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Kozue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the food service in the morning was also great. I forgot to include my almost 2 year old in the reservation and wanted a toothbrush for him... But they only gave me an adult size... Which I thought was weird..
Stayed 1 night in Nov 2023

10/10 Excellent

Sulastri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to subway, close to tourist places
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

EDDIE

Stayed 2 nights in Nov 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speedy check in. Very close to train station and cruise terminal. Very quiet. Room air con is just right upon arrival after check in.
Stayed 1 night in Nov 2023

8/10 Good

Fisher

Stayed 1 night in Nov 2023

10/10 Excellent

Kosta

Stayed 1 night in Oct 2023

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Yasuhiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Customer Support is excellent
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023

10/10 Excellent

Yuk Man

Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent to all different places especially to the cruise terminal.
Stayed 2 nights in Oct 2023

8/10 Good

Susan

Travelled with family
Hotel JAL City is OK for a short time stay! I just wanted to remind you that you should provide request for a non smoking room if you don’t smoke! We are non-smokers however the front desk staff said that we had not requested for a non-smoking room. Due to no more non-smoking room at that day, we need to accept a smoking room. The room is acceptable after the usage of the air freshener.
Stayed 1 night in Sep 2023

6/10 Okay

Eugene

Liked: Staff & service
Very helpful and accommodating staff!
Stayed 8 nights in Sep 2023

8/10 Good

Jack

Stayed 1 night in Sep 2023

8/10 Good

Chilly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Floor cleaning needs to be improved
Stayed 2 nights in Aug 2023

6/10 Okay

Jamie

Smells cigarette smoke
Stayed 1 night in Aug 2023

10/10 Excellent

David

Japan cruise
The hotel and staff were wonderful. Its so refreshing to experience kindness and efficiency. I love Japan ❤.
Stayed 1 night in Aug 2023

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service & very accommodating.
Stayed 3 nights in Jun 2023

6/10 Okay

Tien

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and larger room
The hotel room was roomy ( 2 twin beds, but setup back to back like king). One of the roomiest hotels we stayed in Japan. The value was great. The hotel is close to Chinatown, and Yamashita park (port). Great location! The staff was friendly and great, too!
Stayed 1 night in May 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness
The place is clean. The staff are friendly and fantastic. Close to restaurants and Chinatown. Close to the ship terminal. My only negative I noticed is no free bottled water.
Stayed 3 nights in May 2023

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location: 10 min walk to cruise terminal; 5 min walk to Chinatown Yokohama. Less than 10 min walk from Haneda limo bus stop if you took the limo bus from Haneda Airport. Staff especially the manager is super friendly and helpful. I’d definitely stay here again.
Stayed 1 night in Apr 2023

6/10 Okay

Keiko

Stayed 1 night in Apr 2023

6/10 Okay

Joanne

Stayed 1 night in Apr 2023

10/10 Excellent

francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to china town and the gundam Yokohama factory. Room rate is great!
Stayed 1 night in Apr 2023

4/10 Poor

Jiunjr

Stayed 4 nights in Apr 2023

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. Breakfast, for the price, was not very good.
Stayed 1 night in Apr 2023

10/10 Excellent

CINDY, Birmingham

Stayed 1 night in Apr 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We only stayed on night before our cruise and have to say the hotel was amazing. Not because it was super fancy, but the rooms were super clean and the staff were absolutely fantastic, especially the man in the front desk who told me he spent sometime in Canterbury a few years ago. A credit to JAL hotels.

6/10 Okay

Joo Meng

Travelled with group
Liked: Cleanliness, staff & service
Poor wifi😓😓😓
Stayed 2 nights in Mar 2023

8/10 Good

Shirley

Stayed 1 night in Mar 2023

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately no coin LAUNDRY Facility
Stayed 7 nights in Mar 2023