Hotels with Pool & Resorts in Waimauku from AU$108

"The criticism I have is that the accommodation only offers a service every five days. I was staying for six! As a patron with a disability the help in having my room serviced is significant. On arrival the receptionist told me if you needed a service earlier to just let them know, and the cleaner the same, and they would be happy to arrange that. However, three days in when I asked that morning it my room could be serviced the lady at reception was very brusk. She told me service only happens every three days and why I needed it earlier. There was a line of people waiting, and in the end I felt forced to have to tell her I had a disability. She showed no interest in this answer - and said she would look into it but I would have to come back later in the day. However, I was going to a conference so not able to return earlier. I felt completely violated over having to reference my disability in front of other waiting guests and explain why I needed help, and then for my response to be dismissed. Unfortunately when I returned that evening my room had not been serviced. There needs to be some staff training here and a much better level of customer service and care as it marred what would have been an otherwise enjoyable stay."

"Beautiful hotel and rooms"

"Clean and good size room. "

"For a so called 5 star hitel wde are very disappointed. For what we paud for Club access to have evening canapes which were awful. Very poor quality & not edible. The buffet breakfast is awful. Kept ssrvjng fruit, danish from 2 days prior. Did not clean used plates off our table & quality of food sub par. Have stayed at other 5 star hotels recently which this one does not even compare. The hotel needs to be renovated & i would only give it 3 stad at best."

"Thought the Hotel was very nice. The customer service and concierge were outstanding. I did not use the pool. Thought the breakfast was lacking. It’s a buffet but has no eggs prepared. You have to order eggs as part of a more expensive breakfast. The problem comes when you’re in a hurry to catch an early tour or transport and you don’t have time for à la carte. "

"Queen street average shopping taxi service very poor. "