we sorry to hear that sir can you please inform us that smell are inside or outside ours hotel

Dear guest it any wrong sir please give us advice

Dear John, We would like to apologize for any inconvenience our mistake might have cause you. We’re really sorry that the service during your stay didn’t turn out as expected and we take full responsibility for the issue regarding the missed airport pick-up and the wrong room type. Firstly, we would like to apologize once again that we failed to arrange the airport pick-up as you have mentioned but we have also offered a free airport drop-off to make-up for our mistake. You have arrived at the hotel at peak hour and we apologize if the front desk was busy during that time. We apologize if our staff delivered the apology as half-meant as they are not native English speakers so it might come off as perfunctory. Secondly, we apologize if we allocated you a Grand Luxury Suite instead of the Azalea Balcony Suite as originally booked. We were fully booked that day and the room we reserved was out of order and we cannot give you the room, so we allocated you to our Grand Luxury Suite which is almost the same as the original booking but without the balcony. We did not give you a standard room as you have mentioned in your review. We offered a $5/per room/per night refund as it is the price difference of the room you have originally booked and the room we allocated for you. You have failed to mention in your review that, you did not accept the $5/per room/per night compensation and we would like to clarify that we have refunded you $20/per room/per night, so in total, we have refunded you USD$80.00 for 2 rooms for 2 nights. We would also like to apologize if the breakfast is not up to par to western standards and we will continue to diversify our offerings. We would also like to apologize on behalf of our staff if they seem uninterested, please note that except our front desk staff, the rest of our staff can barely communicate well in English as it is not their first language, and as you know Laos is a developing country and our staff are trying their best to be of service but they sometimes fall short of the expectations from our western guests. We have informed our staff and shared your concerns and we will work to make sure that we will always provide high quality service. Thank you and Regards, The management