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Reviews of Trentham Motel

3 out of 5
Trentham Motel
438 Fergusson Drive, Trentham, Upper Hutt

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 164 reviews" "
Rating 8 - Good. 72 out of 164 reviews" "
Rating 6 - Okay. 27 out of 164 reviews" "
Rating 4 - Poor. 7 out of 164 reviews" "
Rating 2 - Terrible. 2 out of 164 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very obliging
Late at night emergency when Remutaka Hill closed. Staff very obliging and accommodating.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice comfortable place — renovated, clean, quiet. Great 2 bedroom suite for a family of 4
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place with good parking. Easy to find with friendly staff.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at this motel was enjoyable the well equipped facility suited my needs prefectly
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family loved staying here. Looks like it had been recently updated inside and was extremely comfortable. Great location too. Wish we could’ve stayed longer.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Marion, Napier, Hawkes Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central, will stay there again next year for same occasion and will recommend to friends.
Stayed 2 nights in Sep 2018

8/10 Good

Alison

New management
Have stayed here a few times now and the new management is great. Always clean, beds are comfortable. Would just love to see lids on the bins in the bathroom so that womens products are hidden.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Close to town and shops
Thanks team nice stay, but hotwater unit was bit noisy
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

mike, hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
Very good stay. The unit was warm, comfortable and clean.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Our unit was warm, spotlessly clean and very quiet. The staff we met were helpful and friendly.
Stayed 3 nights in May 2018

10/10 Excellent

Ali, Rangitikei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New ownership, great changes, will return
wasn't going to return to this motel but it is now under new management and l felt welcome. lovely people, Staff seem to be much happier. Will return next time l need to come to Upper Hutt
Stayed 2 nights in May 2018

10/10 Excellent

Bruce, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel was cosy, had everything we wanted ...................................................................................................................................................................................................................................................
Stayed 4 nights in Mar 2018

8/10 Good

les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Nice spacious room with good facilities, good wifi, nice kitchenette area with breakfast bar and stools.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to find
After hopping off the ferry, not knowing Wellington area, Trentham motel was easy to find and no far. Loved how our room was all set up for us since we arived late after check in hours. The light was left on for us making it easy to find our room. Will definitely be back!
Stayed 1 night in Mar 2018

8/10 Good

Joseph, whanganui

Liked: Cleanliness, staff & service, room comfort
Nice and quiet location excellent to railway stat
Was easy to find very handy to races course and railway station other things like food outlet
Stayed 1 night in Mar 2018

8/10 Good

Viv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was out first time in the area and we were very happy with the motel. We were especially impressed with the information provided in the room about the history of the area and with the park grounds across the road. A great legacy for the town.
Stayed 2 nights in Mar 2018
Response from ss on 8 Mar 2018
Welcome back anytime. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would be happy to stay there again.
A very pleasant stay. The motel room was clean, comfortable, with all required amenities, including free wi-fi. It was close to shops and transport.
Response from ss on 8 Mar 2018
Welcome back anytime. Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Older motel but in good condition with ongoing u.
Found the motel to our liking and will be using it again.
Stayed 1 night in Feb 2018
Response from ss on 8 Mar 2018
Welcome back anytime. Thank you

8/10 Good

Børge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good fas.
Nice CLEAN PLACE, its a good Place too stay if you have something too doo, not any rest. nearby, but if you travling its good booth for longer or short stay
Stayed 2 nights in Jan 2018
Response from ss on 8 Mar 2018
Welcome back anytime. Thank you

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for a couple of days. The weather was so Hot and humid we were very greatful for the air conditioning. Lovely room, kitchenette, table, couch, comfy bed, and the water pressure in the shower was amazing. Defiantly coming back next time in town.
Stayed 1 night in Jan 2018
Response from Stephen on 6 Feb 2018
Hi, thank you for your review and glad you enjoyed your stay. See you again soon.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Stephen on 6 Feb 2018
Hi thank you for your review, hope to see you again in the future.

10/10 Excellent

John, Nelson NEW ZEALAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent. very happy with rate, staff and service
Stayed 3 nights in Jan 2018
Response from Stephen on 6 Feb 2018
Hi thank you for your review, glad you enjoyed your stay, hope to see you again in the future.

8/10 Good

Flossie, Auckland

Liked: Cleanliness, staff & service, room comfort
Convenient stop off on the way to Wellington, so we could visit some regional parks (good old Kiwi Guardian hunts). Although the outside of the units look run down, and the industrial sized rubbish bins were a bit of a put off (and the trailer full of old furniture), it was a very pleasant place to stay. Inside our room was spacious, clean (apart from under the bed, but a lot places are slack at cleaning there) and suited our needs. The owners/managers were helpful and friendly. We would probably stay here again if we were in the area.
Stayed 2 nights in Jan 2018
Response from SS on 23 Jan 2018
Apologies for the mess/trailer - we've just finished refurbishing another unit. Glad you enjoyed your stay

10/10 Excellent

Claudia Kellersch, San Diego, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family cooking without tent
The summer suddenly turned cold and rainy on us, so we quickly booked this nice family unit allowing us to prepare our own meals with the good size fridge, all kitchen utensils and stove, alas no fish or curry cooking as per the notice on the wall!
Stayed 4 nights in Dec 2017
Response from SS on 23 Jan 2018
Welcome back anytime

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel. You did to hear the other guests. Room was tidy and clean. Needed more space in main bedroom around bed. No table or drawers to put suitcase or clothes on.
Stayed 3 nights in Dec 2017
Response from Stephen on 4 Jan 2018
Hi, thanks for the comments - all units have a luggage rack inside the wardrobe with the ironing board. If you're coming back it's always better to let us know of anything you can't find whilst you're here and we can find it for you. Thanks

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2017
Response from Lyn on 1 Jan 2018
thank you

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights
The staff were very friendly and the rooms were exactly what I assumed they would be, small but clean and comfortable.
Stayed 2 nights in Dec 2017
Response from Lyn on 1 Jan 2018
Thank you - we have larger rooms if needed next time you're booking

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed one night and after my next day accommodation was not good I booked second night with them again. Nice receptionist there, room clean, kitchen good, bed comfy. I would stay again.
Stayed 1 night in Dec 2017
Response from stephen on 3 Jan 2018
Hi, 4/5 and you'd stay again but what was 'not good' about the second night? It's always best to let us know of any issues whilst you're here and we can sort them out so you can enjoy your stay. Thanks

8/10 Good

Jeanette, Napier

Liked: Cleanliness, room comfort
Very Handy to family
Easy to find. Perfect location to where we needed to be. The room we had was very roomy. Bonus to have the air condition as being a hot day the unit was very warm on arriving back at night. Great shower pressure and the bed was good, although we have had better. Being on the main road we didn't find it noisy at all. Yes you did hear some traffic but nothing to moan about.
Stayed 2 nights in Dec 2017
Response from ss on 1 Jan 2018
thank you

10/10 Excellent

fee, newcastle, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and clean
Quite a find if you want to explore Wellington. Just a 40 min train ride away. Great hotel and a couple cracking places to eat...best pork belly ever!
Stayed 2 nights in Nov 2017
Response from Lyn on 30 Nov 2017
Hi thank you for your review, glad you enjoyed your stay, hope to see you again

4/10 Poor

Lynne , Hastings new Zealand

Disliked: Cleanliness, property conditions & facilities
Basic accommodation cleanliness needs to improve.
Customer service OK as long as you don't ask for too much. Rude when tried to use the laundry in the evening despite being informed it was 24 hours. Bed had bed bugs.
Stayed 2 nights in Nov 2017
Response from Lyn on 28 Nov 2017
Thank you for your review, although the laundry is open 24 hours, we asked you not to use the laundry at 11.30 at night as it would disturb the elderly guest who was in the unit near the laundry, to which you replied you didn't care. Also just to add, the bed did not have bed bugs nor have we ever had them in any of our units.

10/10 Excellent

corey, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect sized rooms
Great place to stay with all the facilities i would go back if I was in Wellington again
Stayed 1 night in Nov 2017
Response from ss on 1 Jan 2018
thank you

10/10 Excellent

Muhammad Sajjad Haider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous
I really enjoyed my stay
Stayed 1 night in Oct 2017
Response from Lyn on 28 Nov 2017
Hi thank you for your review, hope to see you again soon and glad you enjoyed your stay with us.

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trentham motel
Basic good and clean. All we needed
Stayed 1 night in Oct 2017

10/10 Excellent

Toni, Rotorua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So homely
Such a homely atmosphere fantastic Staff so friendly and helpful.
Stayed 1 night in Oct 2017

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good with family, but parking area is a bit small.
Stayed 1 night in Oct 2017

6/10 Okay

Mark, Calgary, Alberta

Disliked: Property conditions & facilities
Family vacation
Older in need of an upgrade. Bathroom area specifically. My wife would not use the shower. Our room did not look like the posted pictures.
Stayed 1 night in Sep 2017
Response from Stephen on 12 Oct 2017
Wife didn't use the shower for two days? Nope, the room doesn't look like the pictures as we've just spent money upgrading the unit which includes a new bathroom - so everything's new - nothing to complain about here. Next!!!!!!!!!!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay again.
Was a lovely place to stay with great amenities. Would have liked a curtain above the kitchen window to block out the light but once asleep this wasn't a problem.
Stayed 6 nights in Sep 2017
Response from Lyn on 12 Oct 2017
thank you, welcome back anytime

10/10 Excellent

sandy, upper hutt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but outside area was very messy
We loved the unit lovely and shower was great must say it was a pleasure to stay in.
Stayed 1 night in Sep 2017
Response from stephen on 12 Oct 2017
thank you, welcome back anytime

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very tidy, clean and warm. Friendly staff and great housekeeping.
Stayed 2 nights in Sep 2017
Response from Lyn on 12 Oct 2017
thank you, welcome back anytime

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and good value Motel
Comfortable and very clean Motel, friendly hosts, close to all amenities, Have stayed here on previous visits to Upper Hutt,wpold stay here again
Stayed 2 nights in Jul 2017
Response from Lyn on 29 July 2017
Thank you for your review, glad you enjoyed your stay, hope to see you again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay
Stayed 1 night in Jul 2017
Response from Lyn on 29 July 2017
Thank you for your review, glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room. Manager escorted us to our room and explained heating TV controls etc.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived very late
Even though I arrived late staff were quick to assist me with geeting to room and they were very easy going which was exactly what I needed after a long day. Great stay
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice and and good time on my own without any noise. Close to gas station incase you need something at night
Stayed 1 night in Jun 2017

10/10 Excellent

Mosiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cosy motel
Great place to stay and staff are very friendly Cleanliness is up to a great standard
Stayed 1 night in Jun 2017
Response from Lyn on 29 June 2017
Hi, thank you for your review, so glad you enjoyed your stay, hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
perfect for a night out in upperhutt
mean as good location close to town the staff were friendly easy to find and get to
Response from Lyn on 29 June 2017
Thank you for your review, hope to see you again soon and glad you enjoyed your stay with us.