University Heights Hotels, Newark

"The AC was wonderful "

"First time guest. Was there for work, then shifted to vacation mode. Was told that the lobby area was recently renovated and it was a good collaborative space. The stay as a whole was average. Front desk staff was polite. A lot of attitude from others. Beds in the standard double bed room were too small for a couple to share. Mattress was decent. Pillows were too soft. Cleanliness of rooms could be vastly better. Found prior guests' clothes behind one of the beds. Bathrooms and tub are super small. Elevators were being worked on, so they felt sketchy. Restaurant food was not good. Used the "nightly $35 credit" once. Water bottle vouchers came in handy. A bunch of broken equipment in fitness area. I got upsold at check-in for a room on a higher floor an extra $35/night. Booked on Expedia. Good location. Walking distance to Central Park & Times Square. Other landmarks are short train/bus rides. Looking back, I should have switched hotels. "

"This was such a beautiful hotel and the room was spacious. Only thing was the elevators were not working properly other than that I would definitely stay here again"

"The location of the hotel was very convenient, the subway entry and Penn Station are literally like 10 seconds from it, lots of good places to eat at around. I booked a queen bed room which was neat."

"Basic but clean, comfortable beds, hot shower and friendly staff. "

"Nice staff. Small (as expected) but clean room. Convenient."

"Under construction for remodel no lobby seating constant noise from machines, checking in and out chaos. Single door for arrival and departures of guest. No waiting area. Breakfast buffet adequate but extremely crowded. Small request unfulfilled. Probably will be better after remodeling but had I know I would have booked a more comfortable lodging experience. Expedia should have warned of these issues."

"The room was very clean as well as the hotel. We'll definitely stay again"

"I will start with the good stuff. Very well located. Very clean. Pretty well priced for the location. Welcoming, efficient staff at the front desk. The remaining are not "bad" per say, but less than ideal especially for business travellers expecting a certain level of . First, the elevators up are waiting for you right when you arrive, but to get down...well...prepare to wait for min 5 minutes [not an exaggeration]. At some point I just pushed the button repeatedly for my own mental peace. LOL. Once you get up to your room, you will find that while clean, the rooms are dated, the TV is super small and lacks any real channels [unless you love local news ], there is no fridge or microwave and now updated plugs to leverage USB instead of old school. I nearly panicked thinking I forgot the power "box" that plugs into the wall at home but thankfully had it and hadn't used on in over a year! I was able to get DoorDash and Uber Eats delivered to my room but had to make note of the logistics before the front desk people would let them up. They once called me in the shower to ask if I ordered which kind of defeats the purpose of contactless apps like these, but such is life. Finally, I put the DND card on the door and yet, when I returned after meetings, my bed had been made and the bathroom cleaned. This made me nervous as I had valuables out on the bed and worried they could be lost or stolen seeing as they ignored my request to not enter to clean the room."