I love the location of this property (Warwick) because it is near wonderful restaurants, shopping, museums, Rockefeller Center, among many others. But the hotel needs to be renovated and has for some time. One of the worst things about my stay was that the room was 80 degrees or higher and we could not get the AC to run and, as a result, I had 5 sleepless nights. It seems the building wasn’t prepared for the possibility of warm weather in April. We did complain to the front desk about the temperature several times but to no avail. There was almost no staff on the premises and guests entered and left without masks, and sometimes 8 or more unmasked guests piled into the small elevator. I don’t think I would ever return under current conditions or the state of the hotel.