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The Surrey

2.5 star property
Art Deco New York hotel in Manhattan with a rooftop terrace
your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for The Surrey

Balcony
Exterior
Minibar, in-room safe, desk, blackout curtains
Private kitchen
Interior detail

Reviews

9.2

Wonderful

Popular amenities

  • Room service
    Room serviceRoom service
  • Laundry
    LaundryLaundry
  • Bar
    BarBar
  • Housekeeping
    HousekeepingHousekeeping
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Air conditioning
    Air conditioningAir conditioning

Check-in time

3:00 PM

Check-out time

12:00 PM
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About the area

Map
20 East 76th Street, New York, NY, 10021

What's nearby

  • Central Park - 5 min walk
  • Metropolitan Museum of Art - 7 min walk
  • American Museum of Natural History - 17 min walk
  • Times Square - 5 min drive
  • Rockefeller Center - 5 min drive

Getting around

  • 77 St. Station (Lexington Av.) - 5 min walk
  • New York Harlem 125th St. Station - 6 min drive
  • New York, NY (NYS-Skyports Seaplane Base) - 16 min drive

Restaurants

  • ‪Ralph's Coffee - ‬4 min walk
  • ‪Dunkin' - ‬5 min walk
  • ‪Handcraft Coffee - ‬6 min walk
  • ‪Pick A Bagel - ‬5 min walk
  • ‪Pastrami Queen - ‬6 min walk

About this property

The Surrey

Boutique hotel near Central Park
Close to Metropolitan Museum of Art and American Museum of Natural History, The Surrey provides a rooftop terrace, a garden and dry cleaning/laundry services. The on-site Michelin star rated restaurant, Cafe Boulud, offers breakfast, brunch, lunch, dinner and French cuisine. Guests can also expect to find a bar.
You'll also enjoy perks such as:
  • Express check-out, tour/ticket information and a front desk safe
  • A porter/bellboy, smoke-free property and concierge services
  • Multilingual staff, coffee/tea in reception and wedding services
Room features
All 189 rooms have comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and dressing gowns.
More amenities include:
  • Bathrooms with designer toiletries and showers
  • 37-inch LCD TVs with premium channels
  • Heating, daily housekeeping and desks

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bar Pleiades
  • Cafe Boulud

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • In a regional park
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 17 floors
  • Art Deco architecture
  • Building
  • Built in 1926
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • 37-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Free bottled water
  • In-room dining only
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 250 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.2 per person, per night
  • Resort fee: USD 40.16 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 250 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Set meals are served in guestrooms only (no menus or public dining)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Surrey
Surrey Hotel
Surrey Hotel New York
Surrey New York
Surrey Hotel New York City
Surrey New York City
Surrey Suite Hotel
The Surrey Hotel New York City
The Surrey Hotel
The Surrey New York
The Surrey Hotel New York

Frequently asked questions

Is The Surrey pet-friendly?

Yes, The Surrey allows pets (limit 2 total). There's a fee of USD 250 per pet, per stay. Service animals are exempt from fees.

How much is parking at The Surrey?

This property doesn't offer parking.

What time is check-in at The Surrey?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at The Surrey?

Checkout is at noon.

Where is The Surrey located?

Located in Manhattan, this boutique hotel is within a 10-minute walk of Central Park and Metropolitan Museum of Art. 5th Avenue and American Museum of Natural History are also within 1 mile (2 km). 77 St. Station (Lexington Av.) is 5 minutes by foot and 68 St. - Hunter College Station is 11 minutes.

The Surrey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1000 reviews" "
Rating 8 - Good. 179 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Although the hotel is extremely well located and the room sizes are great, it needs love & a good update. Rooms have objects that are "semi-broken" (like a lamp) and water damage (in the ceiling). After the entrance there is a "lounging" area with tables, were bubbles are present from the wall paper. But the worse part is the fact that staff does not care about you. I cannot count the number fo times I had to open the front door and the door to the street (two heavy doors) in the 6 days I was there. The receptionists are always talking to each other and ignore guests passing by. This is such an iconic hotel, how can manage let this happen?
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wonderful. Beautiful hotel. Staff lovely. Location is ideal if you want to be uptown.
Stayed 5 nights in Feb 2020

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you love the UES you will love The Surrey
A great location for shopping and eating. Not great if your business is mostly on the West Side.
Stayed 4 nights in Feb 2020

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the rooms are comfortable. The staff are helpful and friendly, go out of their way to provide good service. Definitely would go back.
Stayed 2 nights in Feb 2020

8/10 Good

R, Massachusetts

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, value for what you receive as a guest could be better. Our bathroom had a window which is a plus for me personally and our room had excellent view to Madison Ave and the City. Some of the staff were polite and welcoming although this was not universal. At the time of check in, we were sent to a room which was not ready and filled with tobacco smell (it’s a nonsmoking hotel and obviously I don’t blame the hotel management for this), which has happened to me before in different ways, although the issue was addressed with some degree of nonchalance on behalf of the staff which was a little unexpected given the price level of this hotel. On average I stay in various 4 and 5 star hotels in the City twice a month and although incidents like this have happened to me in the past, they were handled much more tactfully.
Stayed 2 nights in Feb 2020

8/10 Good

Bill_R, Wilmington, DE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is a matter of personal taste, so not necessarily one that would be shared by other guests. I like a firm mattress, and the mattress in our room was rather soft. My wife in particular did not sleep well for the two nights we stayed for that reason. But again, all a matter of individual taste, and otherwise the hotel was exemplary in every respect.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and style is amazing. The location is perfect next to the park - with great cafes and restaurants around every corner.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was way too long. Way. To. Long. 20 minutes with the receptionist
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Brian, Boston, MA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, well appointed, excellent restaurant, great location, quiet at night.
Stayed 1 night in Feb 2020

10/10 Excellent

Ilidia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service is excellent!! This hotel takes customer service to a new level. It’s a quiet boutique hotel in a nice neighborhood. I always feel very safe.
Stayed 3 nights in Jan 2020

10/10 Excellent

Carole, Denver, CO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent especially for access to the museum and park. A real gem of a hotel with wonderful, welcoming staff and lovely rooms. Loved the window seat in our room!
Stayed 5 nights in Dec 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regretfully I was there only over night. Looking forward to going back to enjoy more that the hotel offers
Stayed 1 night in Jan 2020

10/10 Excellent

Ilidia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An experience to return to
Very nice hotel with very good and professional staff who go above and beyond to help make your stay a lovely experience. Very clean. The bed was extremely comfortable too. Nice bar with live Jazz to relax and unwind after a long day. Will return Very good and safe location with very high end shops all within walking distance
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very comfortable. The furnishings were comfortable & quaint. The staff was wonderful.
Stayed 1 night in Jan 2020

4/10 Poor

Aj, Toronto

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The service was horrible I had to ask 4 different time in 2 days to get 1 shaving kit sent.. there was empty rooms and I did not get the vip treatment no room upgrades
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Surrybwas clean , the staff was extremely helpful . The beds were very comfortable
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are professional and very friendly. Room was very clean.
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Look somewhere else if you can
The receptionists were snobs. But the doorman and greeters were friendly and helpful. Multiple emails regarding pet fees went unanswered. No complimentary coffee after 830 am. Usage fees are excessive. Especially since you only stayed one night and didn’t use anything but room. Not worth the price at all.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small beautique hotel really makes one feel at home and cared for.
Stayed 2 nights in Dec 2019