Tulum City Center Holidays from AU$1,343

Ocean view room was nice, clean property, staff were helpful where they could be

Found our vacation and stay very average. Buffet food was cold most times, but the restaurants food was good. Drinks we very inconsistent. Room was clean but beds we found were not comfortable. Some staff were awesome and very hospitable but we found most of them to be very unhappy. We spent most of our time at the main pool, which had lots of entertainment's, but music itself was very dull most of the day. Would not return

We love this company! Service is exceptional and the staff always make us feel at home. We have used this brand on numerous occasions for 10+ years now and we keep coming back. LOVE IT!!

I'm really surprised at some of the negative reviews. We had a nearly perfect visit. If I had to be nit picky, I would say there were times when our neighbors were loud and abnoxious late at night and yes the noise seemed to really carry. The shower temp would randomly change.. would be too cool then too warm.. hard to get the temp just right and keep it that way. All our interactions with the staff were really great. Food was not a problem and we were even able to make reservations at the a la carte restaurants pretty easily. Aside from the hotdogs and hamburgers at the beach bar, the food was really good! This was my first all-inclusive experience and I was pleased. Overall, we enjoyed our stay and would definitely come back.

The food is amazing and the staff is very friendly!