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"The place was falling apart the roof was leaking and the whole place smells, the rooms were basic but the beds were like sleeping on a lump of stone even immigrants would avoid this place like the plague."

"The only thing for our family was the mattress was too soft"

"The hotel is situated on Botchergate, Carlisle central pub zone, and the noise/music from the pubs literally on the corner not even 50m from our room windows is horrendous. We had an adjoining door between our rooms, and listened to a bunch of lads from 1pm onwards talking all night! The attic room upstairs, could hear every footstep (paper thin walls) Then people drunk screaming in the alleyway! Bathroom was horrendous! (Something out the shiny water m134) With a bath shower setup (yeah, shower curtain) and couldn’t even have a bath!. Place smells, and carpets bare. It’s just rundown, and £116 for the nught. Let down tbh."

"Pleasant experience overall. Staff was amazing and very helpful."

"Good location, staff were great. Only downside is having to share a table with other guests at breakfast. "

"Magnificent building retaining its original decor. Staff were friendly, food good, quiet setting with good access to main roads."

"The hotel was beautiful, rooms lovely and clean! The swimming pool and spa facilities, steam room were very good and very relaxing! The food at the FYR restaurant on site was lovely and reasonably priced aswell. The only cons I would say is that the drinks at the bar and and the pool are very expensive, considering the amount you are spending on everything else, in my opinion they don’t need to be that expensive. Overall had a very relaxing weekend, and I would return."

"Stayed 18th April, four of us girls, and it was just the perfect place after a full day hiking. The room was spacious, clean, and had nice little touches, biscuits, water, milk, which made a difference. Beds were really comfy, exactly what you need after a long walk. The spa was spot on, swim, sauna, jacuzzi, just what we needed to relax. Great value as all four of us could stay in one room, which made it more fun and easy. Staff couldn’t do enough for us, really welcoming and helpful throughout. Outside area was lovely too, perfect for sitting out and catching a bit of sun. Would definitely stay again."

"Lovely hotel with ample parking. Easy walk into town for food or a visit to The Theatre on the lake. Excellent breakfast and bar facilities. The only suggestion I would make is bottled water in the room would be a nice touch."