Tohoku Hotels, Playa del Carmen

"Our 28th, and sadly, final stay at this property. Staff is still amazing, but the owner's penny pinching and baffling decision making is really starting to wear thin. Examples... When here in December, we noticed the absence of any seafood. No mussels or shrimp. We assumed it was because of the off season. In Feb (high season) still none. Bar was always running out of their most basic liquor [Bacardi). We watched the "Captain" bring a bottle to the pool bar so we tried to order one and were told that they were not allowed to open it til they were given permission.Wifi is still non-existent outside of the lobby. They still have the silly hammocks installed in rooms, but no dressers. The pool, once the most beautiful on the island, is completely falling apart. I get that this is a "budget friendly" resort, but after watching the decline over our past 4 stays, we feel that it's time to move on."

"Very helpful and courteous staff. Although we didn't always understand how to have the kids beds made everyday, we eventually caught on and a great week was had by the whole family."

"So this may be a bit long. First, the resort was spotless. I’ve never been in a cleaner one. There were lots of options for food but Bella was our hands down fav! It had many more menu selections than the other restaurants did. The steakhouse really needs to add fries to their menu as a side for their really good steaks and cheeseburgers. The sushi place was awesome too! And loads of options for the buffet - breakfasts were amazing. But what really impressed us here was the staff. I’ve never stayed anywhere where the staff catered to you like they did here. They were incredibly friendly and helpful with an outstanding work ethic! Their customer service skills are truly above reproach! "

"We really enjoyed the newly renovated rooms. Only suggestion would be that the showers have somewhere other than the floor to put bath products. They needed to have a shelf in the bathroom. The property was clean and the staff was very friendly. We really enjoyed our time and would go back. In the future we would like to be able to reserve our restaurants in advance we couldn't do that in advance because we didn't have our room number to do it online prior to arrival. We had to eat at the buffett most days since the reservations were mostly booked up before our arrival."

"Clean rooms, great food, drinks and interactive activities throughout the day. Will definitely stay here again!"

"Resort was nice, the upgraded elite club package was a complete waste of money, all it got you was a pool with no pool chairs or shallow parts and a restaurant that had the same menu as their steakhouse pretty much. Resort had a major red ant problem. Definitely not worth the money."

"If the beach is your thing, this isn't the place for you. It is very narrow and rocky and attracts a higher than average amount of seaweed which has a strong odor. The cabanas, which must be rented by the day, take of the edge of 80% of the pool side space."

"Had a garden view this time which was great, we weren't in the room much so the view wasnt that important. This hotel has a beach front position which provides all the view you need"

"The family suite was a great room for a stay with children. The murphy beds were comfortable enough for the kids and the king bed was great for the parents. The staff were great, juan the server at Los Moreales was great offering the best service we experienced. Geo and Danna at the kids club became quick staples to the kids trip always offering some diverse activities when a break was needed from the pool and beach. The staff was always welcoming and never felt pushy or rude. They were genuinely interested in making our stay enjoyable. The food was great, especially the restaurants with reservations, the buffet was solid and themed every night... all around a fantastic resort. Highly recommend it, will be back! "