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"No water for showering."

"Great service "

"Stayed here several times now and never had a problem. This time we went for a suite and the extra few pounds really was worth it as the rooms were huge and had everything you would want plus as usual very clean. Great location and lovely old building. Only negative is I think they should reserve parking for hotel guests as if they have an event on its first come first served basis. During the day it’s not an issue but I popped out for 20 minutes in the evening and came back to find a choir rehearsing and no parking spaces available."

"we had a suite room and it was beautiful with amazing views, the only thing to let it down was the pillows they was so big and hard we didn't sleep, spa was nice we did the mud treatment and that was very fun, it is very dated and needs some new paint work in the spa but apart from that is was lovely. "

"A clean hotel and a pleasant stay for 2 nights. Parking is extremely limited but the West End Road car park is only a short walk away and both reasonable cost and easy to pay via the MiPermit app (which will give you a Vat receipt afterwards). The buffet style breakfast was good and the hotel was very clean and the staff helpful."

"Quirky and incredibly well designed hotel! It can’t be easy remodeling a +500 year old hotel. Location was perfect! Downtown Colchester, walkable to shops and restaurants. Modern amenities, fabulous decor, great location and incredible customer service! I really enjoyed staying in the historic hotel."

"Miss advertising the room.. given wrong room when booked in then given another room with balcony but couldn’t swing a cat in the room as it was so small. We booked this room as it was a 3 day stay for our wedding and honeymoon. In the end we got a bigger room like the picture but no balcony. We were told there are no rooms like the one in the picture. I am very disappointed "

"The stay was good, but one day I come to the hotel and they had taken all my belongings from my room down to the reception. They could not explain why they had done this, I find that very strange, I was not checking out that day. I find it strange that people can’t say sorry when they have done something wrong, a bit dissapointed about that. Rest of the stay was very good."

"Friendly helpful staff "