The Docks Hotels, Liverpool

"Once the best hotel in Liverpool! Now a little tired and shabby. Main areas still look good. My room, a standard double, was comfortable, but very basic, no overhead lights, just two table lamps. Wallpaper peeling off wall and ceiling in some places. Extraction fan in bathroom not working."

"Beautiful hotel and great location. We stayed for our daughter’s graduation and our rooms were ready early for us to get ready in. Staff always friendly. Bit of a mix up with our food but the food we had and cocktails were great. Stayed here a few times as also dog friendly. Thoroughly recommend it."

"Stayed one night. Pleasant staff. Room as advertised and clean. Free 24hrs of parking. Would definitely stay again."

"Useof the spa"

"It was a wonderful place to stay"

"Location of hotel suited us. Rooms were a little tired looking. Breakfast included had a good choice of items."

"The hotel is tucked away behind a wall around the property and across the road from the new Dickinson Hill stadium. Staff were brilliant, the place is massive inside, cavernous passages and awesomely huge rooms. The on site restaurant was great, food was very good and the bar well stocked and served by very polite staff. We will definitely stay there again."

"Booked for 1 night stay whilst in Chester, check in was smooth and very friendly staff on reception. We requested a late check out of 1pm and this was accommodated without any issues. We were escorted to the room which was an Executive room but it was extremely dated and curtains needed to be fixed (which we did ourselves). The bathroom had silicone everywhere and just needed to be brought up to date. Did not look like the photos on line at all. It was clean overall and the bed was very comfortable. Breakfast in the morning was delicious and all of the food was fresh although the restaurant furniture where we were sat did have cosmetic issues with damaged sofas that were ripped etc. Following breakfast we went back to the room but were startled by the fire alarm which was a test but we were not advised this during check in. At 11:30 the cleaning staff pressed the door bell and entered into the bedroom despite a late check out being booked. When we advised we had a late check out booked she left but then proceeded to bang the hoover against the door and was rude to us so much so that we packed up and left the room and the cleaner was rude once again! We did make a complaint to reception on check out who did credit the late check out fee but this kind of treatment from the cleaning staff at a hotel of this rating is really not acceptable and tarnished our stay. In essence the hotel could be out of this world but it needs investment and better cleaners!"

"Very central location with great views and breakfast was good value for money."