Restaurant

Reviews of PARKROYAL Darling Harbour, Sydney

4.5 out of 5
PARKROYAL Darling Harbour, Sydney
150 Day St, Sydney, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 603 out of 1018 reviews" "
Rating 8 - Good. 269 out of 1018 reviews" "
Rating 6 - Okay. 93 out of 1018 reviews" "
Rating 4 - Poor. 30 out of 1018 reviews" "
Rating 2 - Terrible. 23 out of 1018 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

behzad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our recent stay, as visitors from Canada, was nothing short of amazing. Situated close to all the sightseeing spots, we found the location incredibly convenient. The staff's helpfulness exceeded our expectations, and the breakfast provided was both delicious and varied. Daily room service ensured our accommodations remained pristine. Despite a minor issue with the shower tap, the staff promptly upgraded our room, demonstrating their commitment to VIP treatment for all guests. For fellow Canadians planning a visit, we highly recommend this establishment for a memorable stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stevie

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy with my stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steve is a fabulous concierge! He was very helpful with getting rides and directions to walking areas. You have a gem in him.
Stayed 4 nights in Mar 2024

10/10 Excellent

Johnson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city center
Stayed 3 nights in Mar 2024
Response from Jeroen M. General Manager on 26 Mar 2024
Dear Johnson,Thank you for your rating of your recent stay at PARKROYAL Darling Harbour and that you enjoyed your time with us. We hope to continue create memorable experiences for your moving forward.

10/10 Excellent

Matthew, ADELAIDE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is central to most attractions and is within walking distance of them.
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 26 Mar 2024
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our great location. We hope to see you again very soon.Kind Regards,

10/10 Excellent

HUIMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Tour picked up place.
Stayed 3 nights in Mar 2024
Response from Jeroen M. General Manager on 18 Mar 2024
Dear HUIMIN,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our great location. We are a central point for many tours, making it very easy for our guests.We hope to see you again very soon.Sincerely,

10/10 Excellent

Natarajan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff ! Good sized rooms and convenient location !!
Stayed 4 nights in Mar 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely. However, the coffee we ordered at breakfast took too long.
Stayed 2 nights in Mar 2024
Response from Jeroen M. General Manager on 10 Mar 2024
Dear Diana, Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour.We're delighted to hear that you found our hotel lovely. However, we apologise for the delay you experienced with the coffee service during breakfast. Your satisfaction is important to us, and we regret any inconvenience this may have caused.Rest assured, we will review our breakfast service procedures to ensure that orders are fulfilled promptly in the future. Your feedback helps us identify areas for improvement, and we appreciate your patience and understanding.We hope to have the opportunity to welcome you back for another enjoyable stay.Regards Jeroen M, General Manager

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. Check in was a breeze and we even arrived before noon. We were ushered directly to the check in desk and we were given an early check in with no issue. At first we didn't realize how perfectly located the hotel is because it seemed to be surrounded by highway but it is in a great area and just minutes walk from all the restaurants and shops of darling harbour. We walked everywhere and took the bus and ferries.The breakfast which was included in our stay was great. It had an omelette bar as well as a large assortment of items. Really nice. The room itself was nice. There are more impressive/newer looking hotels in the area but we are happy with this choice. The location really can't be beat. Our only issue was with the air conditioning one day but they sent someone to our room in what felt like seconds after we called about it and took care of the issue. Overall a great stay.
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 10 Mar 2024
Dear Anne, Thank you for sharing your experience at PARKROYAL Darling Harbour.We are delighted to hear that you had an enjoyable stay with us and that our check-in process met your expectations. Our team strives to provide seamless experiences for our guests, and we are glad to know that you appreciated the early check-in.It's wonderful to hear that you found our location convenient and that you were able to explore the nearby attractions easily. We understand that the surrounding area may initially seem busy, but we're pleased that you discovered its convenience and proximity to Darling Harbour.We're also happy to hear that you enjoyed the breakfast offerings and that our team promptly addressed any issues you had with the air conditioning.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another great stay in the future.Regards

10/10 Excellent

Hongjun

Stayed 3 nights in Mar 2024
Response from Jeroen M. General Manager on 27 Mar 2024
Dear Hongjun,Thank you for staying with us and for your great rating! We aim to do the best for our guests and are glad you enjoyed your time with us.We hope to welcome you back again soon.Kind Regards,

10/10 Excellent

craig, Winnipeg

Liked: Staff & service, property conditions & facilities
Nice property in a great location
Stayed 4 nights in Mar 2024
Response from Jeroen M. General Manager on 5 Mar 2024
Dear Craig, Thank you for taking the time to share your feedback following your recent stay at PARKROYAL Darling Harbour.We're delighted to hear that you found our property nice and enjoyed our great location. It's our aim to provide a comfortable and convenient experience for all our guests.We appreciate your review and hope to have the opportunity to welcome you back again soon.Regards

10/10 Excellent

Jocelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, with easy walking access to Darling Harbour and local train stations. The buffet breakfast was fantastic.
Stayed 2 nights in Feb 2024
Response from Jeroen M. General Manager on 5 Mar 2024
Dear Jocelyn,Thank you for choosing to stay at PARKROYAL Darling Harbour and for sharing your feedback with us.We're thrilled to hear that you enjoyed our great central location, which provided convenient access to Darling Harbour and local train stations. It's wonderful to know that you found our buffet breakfast fantastic. We strive to offer a wide selection of delicious options to start our guests' days off right.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Regards

10/10 Excellent

Bryan

Beautiful room and very friendly and helpful staff. Everything was wonderful, I can’t wait to stay here again.
Stayed 3 nights in Feb 2024
Response from Jeroen M. General Manager on 3 Mar 2024
Dear Bryan, Thank you for taking the time to share your experience at PARKROYAL Darling Harbour.We are thrilled to hear that you had a beautiful room and that our staff provided you with friendly and helpful service throughout your stay. It's always our goal to ensure that our guests feel welcome and well taken care of, and we are delighted that we were able to meet your expectations.We look forward to welcoming you back for another wonderful stay with us soon. Regards

10/10 Excellent

Artus

Liked: Cleanliness, staff & service, property conditions & facilities
Park Royal is right in the heart of Sydney, Darling Harbor, Town Hall Square. Excellent spot.
Stayed 2 nights in Feb 2024
Response from Jeroen M. General Manager on 3 Mar 2024
Dear Artus , Thank you for sharing your feedback about your recent stay at PARKROYAL Darling Harbour.We're delighted to hear that you found our hotel's location to be excellent, with easy access to Sydney's vibrant heart, including Darling Harbour and Town Hall Square. We strive to provide our guests with a convenient and central base for exploring all that Sydney has to offer, and we're pleased to know that our location met your expectations.We appreciate your positive review and hope to welcome you back for another enjoyable stay in the future.Regards

8/10 Good

Deborah, massapequa Park

Nice property
Stayed 1 night in Feb 2024
Response from Jeroen M. General Manager on 29 Feb 2024
Dear Deborah,Thank you for your feedback regarding your recent stay at PARKROYAL Darling Harbour. We're pleased to hear that you found our property to be nice. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we succeeded during your stay. We hope to have the opportunity to welcome you back again in the future.Regards

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly hotel near many shops, wharf, and walking to Sydney harbor. The room was large, but a bit dated. Good value.
Stayed 1 night in Feb 2024
Response from Jeroen M. General Manager on 28 Feb 2024
Dear Ryan,Thank you for your feedback on your recent stay at our hotel. We are pleased to hear that you enjoyed our convenient location near shops, the wharf, and Sydney Harbour. Your comments about the room size and value are duly noted, and we appreciate your input. We are continuously working to improve our facilities and services, and your feedback helps us in this endeavour. We hope to have the opportunity to welcome you back in the future for an even better experience. Regards

10/10 Excellent

Rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite hotel. Always a wonderful and comfortable stay
Stayed 1 night in Dec 2023
Response from Jeroen M. General Manager on 27 Feb 2024
Dear Rory,We are delighted to hear that PARKROYAL Darling Harbour is your favourite hotel and that you consistently enjoy wonderful and comfortable stays with us. Your loyalty and positive feedback mean a lot to us. We are committed to maintaining the high standards of service and comfort that you have come to expect from us. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next visit!Regards

6/10 Okay

dean

Travelled with group
Great location within walking distance to town hall & darling harbour. A good amount of choices for eating. Service a little disappointing as our room wasn’t made up after a long day out & Tv wasn’t working. All rectified with phone calls although no apology from reception.
Stayed 2 nights in Feb 2024
Response from Jeroen M. General Manager on 26 Feb 2024
Dear Dean, Thank you for sharing your feedback regarding your recent stay at PARKROYAL Darling Harbour. We sincerely apologise for the inconvenience you experienced with the housekeeping service and the TV in your room. Your comments have been noted, and we will address these issues with our team to ensure they are rectified promptly. Please accept our apologies for any lack of communication or oversight from our reception team. We appreciate your understanding and patience in resolving these matters, and we hope that the rest of your stay was enjoyable. We value your feedback and look forward to the opportunity to welcome you back for a more seamless experience in the future.Regards

8/10 Good

Laith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jeroen M. General Manager on 26 Feb 2024
Dear Laith, Thank you for taking the time to rate PARKROYAL Darling Harbour. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. If there are any areas where we can further improve and earn that extra star from you next time, please feel free to share. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Regards

10/10 Excellent

Genovevo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and very helpful staff.
Stayed 1 night in Feb 2024
Response from Jeroen M. General Manager on 26 Feb 2024
Dear Genovevo,Thank you for taking the time to share your feedback about your experience at PARKROYAL Darling Harbour. We are pleased to hear that you found our staff to be professional and very helpful during your stay. Providing excellent service is a top priority for us, and we're glad that our team could assist you effectively. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Regards

10/10 Excellent

Herb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Just had to wait a bit for our room on checkin but they did keep our bags for us.
Stayed 1 night in Feb 2024
Response from Jeroen M. General Manager on 23 Feb 2024
Dear Herb,Thank you for sharing your feedback about your recent stay at PARKROYAL Darling Harbour. We apologise for the wait you experienced during check-in, but we're glad our team was able to assist by keeping your bags safe. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope to welcome you back. Regards

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Jeroen M. General Manager on 20 Feb 2024
Dear Phillip, Thank you for your recent stay at PARKROYAL Darling Harbour and for taking the time to leave a review.We are pleased to hear that your experience with us was positive overall. If there are any specific areas where we can further improve or if you have any suggestions for us, please feel free to share.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Regards

8/10 Good

XIAOMIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, close to darling harbor, china town, lots of asian dining options.
Response from Jeroen M. General Manager on 21 Feb 2024
Dear Xiaomin,Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour.We are delighted to hear that you found our hotel's location convenient, with easy access to Darling Harbour, Chinatown, and a variety of Asian dining options. We strive to provide our guests with a comfortable and convenient experience, and we are glad that our location met your expectations.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Regards

10/10 Excellent

Ching Wang Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Feb 2024
Response from Jeroen M. General Manager on 20 Feb 2024
Dear Ching Wang Isaac,Thank you for taking the time to review your recent stay at PARKROYAL Darling Harbour.We are pleased to hear that you found our hotel to be in a good location. Our team strives to provide guests with a convenient and accessible experience, and we are glad that our location met your needs.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Regards

10/10 Excellent

Jeffery

Liked: Property conditions & facilities
Very helpful
Stayed 4 nights in Feb 2024
Response from Jeroen M. General Manager on 20 Feb 2024
Dear Jeffery, Thank you for sharing your feedback following your recent stay at PARKROYAL Darling Harbour.We are delighted to hear that you found our staff to be very helpful. Providing excellent service and assistance to our guests is a top priority for us, and we are glad that our team could enhance your experience.We look forward to welcoming you back on your next visit to Sydney.Regards

8/10 Good

Michelle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jeroen M. General Manager on 19 Feb 2024
Dear Michelle, Thank you for taking the time to share your rating and feedback regarding your recent stay at PARKROYAL Darling Harbour.We are pleased to see that you had a positive experience overall during your time with us. Your feedback is valuable to us as we continually strive to improve our services and enhance the guest experience.If there are any specific areas where you feel we can further improve to earn that extra star from you in the future, please do not hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay.Regards

10/10 Excellent

Artus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Sydney with easy access to the light rail. The best way to get around the central part of Sydney.
Stayed 4 nights in Feb 2024
Response from Jeroen M. General Manager on 19 Feb 2024
Dear Artus, Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour!We're thrilled to hear that you found our hotel to be conveniently located in the heart of Sydney, with easy access to the light rail system. We agree that it's one of the best ways to explore the central part of the city, and we're glad that you were able to take advantage of this during your visit.We hope to have the pleasure of welcoming you back to our hotel in the future for another enjoyable stay.Regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and very helpful staff
Stayed 3 nights in Feb 2024
Response from Jeroen M. General Manager on 13 Feb 2024
Dear Patricia, Thank you for choosing PARKROYAL Darling Harbour and for sharing your feedback with us.We are delighted to hear that you had a great experience during your stay and that our staff were able to assist you effectively. Providing exceptional service is our top priority, and it is rewarding to know that our efforts have made a positive impact on your stay.Your kind words will be shared with our team, who will be thrilled to hear about your satisfaction.We look forward to welcoming you back to our hotel in the future and providing you with another enjoyable stay.Regards

6/10 Okay

Steven, Sheffield

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient for Darling Harbour area and nearby eating places. Town Hall station nearby.
Stayed 3 nights in Feb 2024
Response from Jeroen M. General Manager on 12 Feb 2024
Dear Steven, Thank you for sharing your experience following your recent stay at PARKROYAL Darling Harbour.We're glad to hear that you found our hotel conveniently located, making it easy for you to explore the Darling Harbour area and enjoy nearby dining options. The proximity to Town Hall station is indeed advantageous for our guests who wish to travel around the city with ease.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Regards

10/10 Excellent

Tami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024
Response from Jeroen M. General Manager on 11 Feb 2024
Dear Tami, Thank you for your recent stay at PARKROYAL Darling Harbour and for sharing your feedback with us.We are thrilled to hear that you had a great experience with us! Providing excellent service and ensuring our guests have a comfortable stay is our utmost priority, and we are delighted that we met your expectations.We hope to have the pleasure of welcoming you back for another great stay in the future.Regards

8/10 Good

HEIDI M

Travelled with group
Staff was congenial, courteous, and helpful. Great clean location within walking distance of many attractions and transportation.
Stayed 3 nights in Feb 2024
Response from Jeroen M. General Manager on 5 Feb 2024
Dear Heidi, Thank you for choosing PARKROYAL Darling Harbour for your recent stay, and for sharing your positive feedback with us.We're delighted to hear that you found our staff to be congenial, courteous, and helpful. Providing excellent service is our top priority, and we're thrilled to know that we succeeded in making your stay enjoyable. It's fantastic to hear that our clean location, within walking distance of many attractions and transportation, added to the convenience of your visit.We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to Sydney. Safe travels, and we look forward to hosting you again at PARKROYAL Darling Harbour.Regards

8/10 Good

Rayhana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I really enjoyed our stay at the ParkRoyal, we have stayed before with our kids and really love the location. We walked everywhere. The rooms were clean and big enough for our family of 5. The only thing the children missed was a pool, especially travelling in January.
Stayed 5 nights in Jan 2024
Response from Jeroen M. General Manager on 5 Feb 2024
Dear Rayhana,Thank you for choosing to stay at PARKROYAL Darling Harbour, and we're thrilled to hear that you and your family enjoyed your stay.We appreciate your positive feedback about the cleanliness, spacious rooms, and our central location. We understand the importance of amenities like a pool, especially during warmer months, and your input is valuable to us.Your feedback will be shared with our team, and we hope to welcome you back in the future. Safe travels, and we look forward to hosting your family again.Regards

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Darling Harbour, clean hotel.
Stayed 1 night in Jan 2024
Response from Jeroen M. General Manager on 2 Feb 2024
Dear Philip, Dear [Guest],Thank you for choosing PARKROYAL Darling Harbour, and for taking the time to share your positive feedback. We are delighted to hear that you enjoyed our hotel's proximity to Darling Harbour and found our accommodations clean.Your satisfaction is our priority, and we appreciate your acknowledgment of our efforts to maintain a high standard of cleanliness and provide a convenient location.We look forward to the pleasure of welcoming you back on your future visits to Darling Harbour.Regards

10/10 Excellent

Harpal, Manukau

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommendations
Stayed 3 nights in Jan 2024
Response from Jeroen M. General Manager on 30 Jan 2024
Dear Harpal, Thank you for choosing PARKROYAL Darling Harbour and for your full recommendations! We are thrilled to hear that you had a positive experience during your stay.Our team works hard to ensure that our guests have a memorable and enjoyable time with us, and it's truly rewarding to know that we met your expectations.We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the near future.Regards

8/10 Good

Ioannis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a bit disorganised as far as the line up and servicing the first person who arrives . There were 2-3 different lines . Perhaps just one line for check in and one line for preferred club members etc . I watched 3 people check in ahead of me because I picked the wrong line. Aside from that everything was great !
Stayed 1 night in Jan 2024
Response from Jeroen M. General Manager on 28 Jan 2024
Dear Loannis, Thank you for sharing your recent experience at PARKROYAL Darling Harbour. We appreciate your valuable feedback and are delighted to hear that, aside from the check-in experience, everything met your expectations.We apologise for any confusion during the check-in process, and we appreciate your suggestion regarding a more streamlined approach. Your input is important to us, and we will review our procedures to enhance the overall guest experience.We hope this isolated incident doesn't deter you from choosing us for future stays, and we look forward to welcoming you back to provide you with a seamless and improved experience.Regards

6/10 Okay

Jasna

Liked: Staff & service, property conditions & facilities
Website needs to be fixed regarding breakfast inclusion.
Stayed 1 night in Jan 2024
Response from Jeroen M. General Manager on 28 Jan 2024
Dear Jasna, Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour. We appreciate your input regarding the website and apologise for any confusion related to breakfast inclusions.Our team is committed to providing accurate and transparent information. We will investigate the issue you mentioned and work on improving the clarity of our website to ensure a more seamless experience for our guests. We value your feedback, and it helps us enhance our services. We look forward to welcoming you back.Regards

2/10 Terrible

Sumandeep

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jeroen M. General Manager on 28 Jan 2024
Dear Sumandeep, Thank you for sharing your rating regarding your recent stay at PARKROYAL Darling Harbour. We're sorry that your experience fell short of expectations.Your feedback is valuable to us, and we would like to learn more about the specific aspects that led to your rating. If you're willing to provide additional details about your stay or any areas where we can improve, please feel free to share your insights. Our goal is to ensure that every guest has a positive and enjoyable experience, and your input helps us make necessary adjustments.We hope to have the opportunity to welcome you back in the future and provide an improved experience.Regards

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well-located and within walking distance of the harbor. The staff was friendly and helpful. The breakfast buffet was excellent. Unfortunately, the on site dinner restaurant was not serving their regular dinner menu, only bar-type food. There were many restaurants within a short distance, however.
Stayed 4 nights in Jan 2024
Response from Jeroen M. General Manager on 19 Jan 2024
Dear Suzanne, Thank you for sharing your thoughts about your recent stay at PARKROYAL Darling Harbour. We're thrilled to hear that you found our hotel well-located, with friendly and helpful staff. It's great to know that you enjoyed our excellent breakfast buffet.We apologise for any inconvenience regarding the on-site dinner restaurant. We understand the importance of having a variety of dining options and appreciate your understanding. It's fantastic that you were able to explore the nearby restaurants within a short distance.We look forward to the opportunity to welcome you back on your next visit to Sydney.Regards

8/10 Good

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jeroen M. General Manager on 16 Jan 2024
Dear Emily, Thank you so much for the rating. Our team here at PARKROYAL Darling Harbour work hard to provide the best possible service, and it's always great to have our efforts are recognised. We look forward to welcoming you back.Regards

10/10 Excellent

Savita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jeroen M. General Manager on 15 Jan 2024
Dear Savita, Thank you so much for the 5 out of 5 rating. Our team here at PARKROYAL Darling Harbour work hard to provide the best possible service, and it's always great to have our efforts are recognised. We hope to continue exceeding your expectations in the future.Regards

10/10 Excellent

Siobhan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff as always! Our 4th time staying here and everyone is always so polite and helpful . Fantastic location walking distance to almost everything
Stayed 1 night in Jan 2024
Response from Jeroen M. General Manager on 15 Jan 2024
Dear Siobhan, Thank you for choosing PARKROYAL Darling Harbour for the fourth time, and for sharing your positive feedback. We're thrilled to hear that you had another amazing stay and that our staff, as always, were polite and helpful. It's wonderful to know that our location proved convenient for your needs.We look forward to welcoming you back for your fifth visit, and we appreciate your continued loyalty.Regards

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was so convenient to every thing that we needed
Stayed 4 nights in Jan 2024
Response from Jeroen M. General Manager on 15 Jan 2024
Dear Teresa, Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour. We're delighted to hear that our hotel's location was convenient for everything you needed.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another convenient stay in the future.Regards

8/10 Good

Jodie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and service was great, however it's a shame that you have to remove your car when you check out, even if you have paid premium for valet for the night's stay. They are not willing to keep the car for a couple of hours after you check out. Pretty disappointing and most likely won't stay again for this reason.
Stayed 1 night in Jan 2024
Response from Jeroen M. General Manager on 15 Jan 2024
Dear Jodie,Thank you for taking the time to share your feedback about your recent stay at PARKROYAL Darling Harbour. We appreciate your positive comments about the cleanliness and service.We regret any inconvenience caused regarding the valet service. We understand your concern about the policy of removing cars upon check-out, this is because of the limited amount of lots in our carpark. We apologise for any frustration this may have caused. Your feedback is important, and we will certainly review our procedures to see if there are ways we can improve this aspect of our service.We hope that despite this issue, you might reconsider staying with us in the future. Regards

10/10 Excellent

Richard, Gatineau

Liked: Amenities
Stayed 3 nights in Jan 2024
Response from Jeroen M. General Manager on 12 Jan 2024
Dear Richard, Thank you so much for the 5 out of 5 rating. Our team here at PARKROYAL Darling Harbour work hard to provide the best possible service, and it's always great to have our efforts are recognised. We hope to continue exceeding your expectations in the future.Regards

10/10 Excellent

Michael, North Coogee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with friendly staff. Excellent location, short walk to Darling Harbour and other City location. Good access to public transport.
Stayed 3 nights in Jan 2024
Response from Jeroen M. General Manager on 28 Jan 2024
Dear Michael, Thank you for taking the time to share your positive experience at PARKROYAL Darling Harbour. We are delighted to hear that you found our hotel clean with friendly staff.It's great to know that our excellent location, just a short walk from Darling Harbour and other city attractions, added to the convenience of your stay. We aim to provide easy access to public transport, and we are pleased to hear that it met your expectations.We appreciate your kind words, and our team looks forward to welcoming you back for another enjoyable stay during your future visits to Sydney.Regards

8/10 Good

Damon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from Jeroen M. General Manager on 10 Jan 2024
Dear Damon, Thank you for providing your rating of PARKROYAL Darling Harbour. We apologise if your experience did not meet all your expectations.Thank your rating, and we hope to have the opportunity to welcome you back in the future.Regards

10/10 Excellent

Yi

Stayed 3 nights in Jan 2024
Response from Jeroen M. General Manager on 10 Jan 2024
Dear Yi, Thank you so much for the 5 out of 5 rating. Our team here at PARKROYAL Darling Harbour work hard to provide the best possible service, and it's always great to have our efforts are recognised. We hope to continue exceeding your expectations in the future.Regards

10/10 Excellent

Samantha

Liked: Cleanliness
Amazing
Stayed 1 night in Jan 2024
Response from Jeroen M. General Manager on 10 Jan 2024
Dear Samantha, Thank you so much for the 5 out of 5 rating. Our team here at PARKROYAL Darling Harbour work hard to provide the best possible service, and it's always great to have our efforts are recognised. We hope to continue exceeding your expectations in the future.Regards

6/10 Okay

Hirman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Response from Jeroen M. General Manager on 8 Jan 2024
Dear Hirman,Thank you for providing your rating of PARKROYAL Darling Harbour. We appreciate your feedback and take it seriously as we constantly strive to improve our services.We apologise if your experience did not fully meet your expectations. Once again, thank your rating, and we hope to have the opportunity to welcome you back in the future and provide you with a better experience.Regards

6/10 Okay

Aileen, London

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
For what we paid for our stay, you would have hoped it'd be in a much better location with a much better view :/
Stayed 4 nights in Dec 2023
Response from Jeroen M. General Manager on 8 Jan 2024
Dear Aileen, Thank you for sharing your feedback about your recent stay at PARKROYAL Darling Harbour. We appreciate you taking the time to provide your thoughts.We regret to hear that the location and view did not meet your expectations based on the price you paid. Guest satisfaction is our top priority, and we are sorry if we fell short of delivering the experience you anticipated.We understand that each guest has unique preferences, and we value your input. We hope you will consider staying with us again, and we will do our best to make your next visit more enjoyable.Regards