View from property

Reviews of Novotel Sydney on Darling Harbour

4.5 out of 5
Novotel Sydney on Darling Harbour
100 Murray Street, Sydney, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 504 out of 1015 reviews" "
Rating 8 - Good. 322 out of 1015 reviews" "
Rating 6 - Okay. 115 out of 1015 reviews" "
Rating 4 - Poor. 54 out of 1015 reviews" "
Rating 2 - Terrible. 20 out of 1015 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Renata, wyncote

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Richard Holt on 27 Mar 2024
Dear Renata,Thank you for taking the time to share your feedback with us.We appreciate your honesty and would like to apologize if your recent experience did not meet your expectations. We are committed to continuously improving our services and ensuring that all our guests have a pleasant and comfortable experience with us.It is our hope to have the opportunity to welcome you back in the future and provide you with a better stay.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excellent

Xueyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Xueyan,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

8/10 Good

Kai Kwong Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. The property is located next to Light rail L1 Convention station. You can access to Chinatown, and the rest of the major tourist spots easily. Otherwise, you can walk through the bridge next to the Maritime Museum to the city centre, QVB, Townhall, etc.within 20 minutes. There are a lot of eateries along the Darling Habour waterfront as well. Quality of the hotel is in line with a 4 Stars grade. Room is of good size but the width of the bed is smaller than I expected. However, I have nothing to complain about.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Kai Kwong Lawrence,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our location. It's also great to know that you found our hotel to be of good quality, with spacious rooms.We appreciate your comments regarding the bed size, and we will certainly take this into consideration for future improvements. Your satisfaction is our priority, and we are glad that overall, you had a positive experience with us.We look forward to welcoming you back for another enjoyable stay!sincerely,Hotel ManagementNovotel Sydney Darling Harbour

4/10 Poor

Jelena

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Novotel was very comfortable and relaxing. Staff were always very helpful. The location suited us really well.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Joyce,Thank you for your glowing review of Novotel Sydney Darling Harbour! We are delighted to hear that you found your stay comfortable and relaxing, and that our staff were able to assist you throughout your time with us.We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future!sincerely,Hotel ManagementNovotel Darling Harbour

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Close to darling harbour
Stayed 5 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Ali,Thank you for your perfect rating and for choosing to stay at Novotel Sydney Darling Harbour! We're thrilled to hear that our proximity to Darling Harbour enhanced your experience with us.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Best regards,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Good

Livia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice atmosphere and friendly staff
Stayed 6 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Livia,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the atmosphere and found our staff friendly during your stay at Novotel Sydney Darling Harbour.We look forward to welcoming you back again soon.Warm regards,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Hotel lobby area had a great vibe, staff were friendly and helpful. Excellent block out blinds in the room. Would recommend.
Stayed 1 night in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Danielle,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Sydney.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

6/10 Okay

Katrina

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Didn’t like that we had to pay for internet. I have not come across a hotel where we need to pay. There was only 1 USB port, the rooms have cable connection,very outdated. Bathrooms needed an upgrade very dated and the light flickered. I was a little disappointed in the rooms. The location is great and so were the staff. The cleaning ladies were very efficient. Staff were friendly and helpful.
Stayed 5 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Katrina,Thank you for taking the time to share your feedback with us.We appreciate your honesty and would like to apologize if your recent experience did not meet your expectations. We are committed to continuously improving our services and ensuring that all our guests have a pleasant and comfortable experience with us.It is our hope to have the opportunity to welcome you back in the future and provide you with a better stay.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Sydney fish market.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Dear Sarah,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our proximity to the Sydney Fish Market added value to your experience. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back for another enjoyable stay in the future.Best regards,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location good
Stayed 4 nights in Feb 2024
Response from Hotel Management on 26 Mar 2024
Dear Helen,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our location convenient for your needs.We hope to have the opportunity to welcome you back again soon.Best regards,Hotel ManagementNovotel Darling Harbour

10/10 Excellent

Tiarna

Liked: Cleanliness, staff & service
The bathroom is outdated and the area around is hard to get to (darling harbour)
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Mar 2024
Dear Tiarna,Thank you for your feedback and for choosing to stay with us. We appreciate your comments regarding the bathroom and accessibility to Darling Harbour. We are constantly working on improvements, and your input helps us to prioritise areas for enhancement. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.Best regards,Hotel ManagementNovotel Darling Harbour

8/10 Good

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Property looks a little tired and could do with some upgrades , however staff were very abiding and friendly and the buffet breakfast was excellent with good views over the harbour.
Stayed 1 night in Feb 2024
Response from Hotel Management on 27 Mar 2024
Dear Melissa,Thank you for choosing Novotel Darling Harbour and providing your feedback. We are delighted to see that you had a positive experience during your stay.We are committed to providing excellent service and ensuring that our guests have a memorable stay. It is gratifying to know that we met your expectations and that you were satisfied with your overall experience.Your feedback is greatly appreciated, as it helps us understand what we are doing well and how we can further improve. We will share your comments with our team as a source of motivation and to recognise their efforts in providing outstanding service.Thank you once again for your kind words, and we look forward to welcoming you back in the future for another enjoyable stay.sincerely,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Good

Nancy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David K

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great to be right in the harbour with a great view of the New Year activities. Only drawback was access to the harbour path which I think will be solved by the construction. Also, when we removed bother keys when going out for the day, the air conditioner shut off making the unit stuffy and hot. It was effective in cooling but we learned to leave the key in the holder and turn down the unit to keep the room cooled off.
Stayed 8 nights in Feb 2024

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Dec 2023

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay
Stayed 1 night in Dec 2023

6/10 Okay

Peggy Pui Ming

Liked: Staff & service
Stayed 6 nights in Feb 2024

10/10 Excellent

Zenia

Liked: Cleanliness, staff & service, property conditions & facilities
The property was perfect for a stay prior to a cruise.
Stayed 1 night in Feb 2024

2/10 Terrible

Tony

I did not stay there on account of expedia screwing up booking my hotel for the 13th. And hotel for the 12. Room was empty
Stayed 1 night in Feb 2024

6/10 Okay

Tory

Travelled with partner
Liked: Cleanliness
.
Stayed 2 nights in Feb 2024

8/10 Good

Robert William

Liked: Staff & service, property conditions & facilities
Restaurant was excellent. Hotel is getting tired
Stayed 3 nights in Feb 2024

10/10 Excellent

Sebi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024

10/10 Excellent

Tara

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Cecily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff. Limited dining. Need to install higher toilets and take out deep tubs which are difficult to get in and install walk-in shower.
Stayed 6 nights in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy access to the key areas
Stayed 1 night in Feb 2024

10/10 Excellent

Cassandra, Redcliffe

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Jan 2024

10/10 Excellent

Jenni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how it in the city. The pool The restaurant
Stayed 1 night in Feb 2024

10/10 Excellent

lori, Hudsonville

Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024

6/10 Okay

Carlene

Travelled with partner
Liked: Amenities
They don’t supply water even to a Darling harbour room upgrade…..really
Stayed 3 nights in Jan 2024

10/10 Excellent

Boon Tou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easy access to get to light rails, buses or ferry to get around. Would definitely stay here again.

10/10 Excellent

Issam

Travelled with family
Beautiful area but some construction are going on , I give them A
Stayed 4 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Issam,Thank you for sharing your positive feedback about your recent stay at Novotel Sydney on Darling Harbour. We're delighted to hear that you enjoyed the location of our hotel, and we appreciate your understanding regarding the ongoing construction.We look forward to welcoming you back for another great experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 29 Jan 2024
Dear Gillian,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

6/10 Okay

Courtney

Travelled with family
Room was comfortable, however more attention to cleaning after previous customers would be better. There were kids stickers stuck on the furniture. The bathroom had broken tiles (poorly repaired with silicone) and floor tiles have gone drummy. Breakfast was good and the staff very helpful. We had an incident where money was missing from our room. It was there when we left for the day and not when we returned. When reported to hotel management they did a key lock review and ‘review of CCTV’ without finding anything. There is no explanation for the money going missing, so will remain for the police to review the footage independently. It definitely soured our experience.
Stayed 3 nights in Jan 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 4 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Donald,Thank you for taking the time to share your positive feedback about your recent stay at Novotel Sydney on Darling Harbour. We're thrilled to hear that you found our location excellent.Your satisfaction is important to us, and we appreciate your five-star rating. We look forward to welcoming you back for another excellent experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour

8/10 Good

Ivan, Kanata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to get to Darling Harbor
Stayed 2 nights in Jan 2024
Response from Hotel Management on 29 Jan 2024
Dear Ivan,Thank you for taking the time to share your feedback about your recent stay at Novotel Sydney on Darling Harbour. We're delighted to hear that you found our location convenient.Your satisfaction is important to us, and we appreciate your positive rating. We look forward to welcoming you back for another great experience.Sincerely,Hotel ManagementNovotel Sydney on Darling Harbour

10/10 Excellent

Anthony

Very clean ad the people courteous.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Anthony,Thank you for sharing your positive feedback regarding your recent stay at Novotel Darling Harbour. We are delighted to hear that you found our hotel very clean and our team courteous. Your satisfaction is our priority, and we appreciate your recognition.We look forward to the pleasure of welcoming you back for another excellent stay.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excellent

Janusz

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Janusz,We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excellent

Larissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Larissa,We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 3 rooms for 5 adults and 2 children for 3 nights. Good value and comfortable. Breakfast very good and staff all good. Nice outlook for nightcap when returning home at night. It is a fair walk to city but we did it each day. Lots of reasonable food options close by. Overall better than expected. Pool not great. Construction close but that is Australia.
Stayed 3 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear David,Thank you for taking the time to share your feedback. We're delighted to hear that you found good value and comfort in our rooms, enjoyed the breakfast, and appreciated the attentive staff.However, we apologise for any inconvenience caused by the construction, and we appreciate your understanding. We hope to have the pleasure of welcoming you and your family back to Novotel Darling Harbour in the future.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excellent

La Huong

Liked: Cleanliness
Stayed 4 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear La Huong,We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excellent

Jacqueline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff. Pool area is a bit dated, but still awesome to have a pool for the kids. Rooms are clean & have everything you need, enough space. Comfortable beds. An easy & enjoyable stay.
Stayed 1 night in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear Jacqueline,Thank you for taking the time to share your positive feedback regarding your recent stay at Novotel Darling Harbour. We are delighted to hear that you found our hotel clean, our staff friendly, and that you enjoyed the pool area. Your comments about the rooms and beds are appreciated. We aim to provide an easy and enjoyable experience for our guests, and we are pleased to have met your expectations. We look forward to welcoming you back for another comfortable stay.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

10/10 Excellent

Xiaoli

Stayed 2 nights in Jan 2024
Response from Hotel Management on 24 Jan 2024
Dear XiaoLi,We very much appreciate your comments regarding your stay at the Novotel Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

8/10 Good

Peter

Travelled with partner
Cleaning could have been better
Stayed 6 nights in Jan 2024
Response from Hotel Management on 11 Jan 2024
Dear Peter,Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney Darling Harbour. We appreciate your comments regarding the cleaning, and we apologise for any shortcomings in this aspect of your experience.Please rest assured that we will address this matter with our housekeeping team to ensure improvements are made. We value your input, and it is essential for us to continuously enhance the quality of our services.We hope to have the opportunity to welcome you back for a more satisfying stay in the future.sincerely,Hotel ManagementNovotel Darling Harbour

6/10 Okay

JASON

Stayed 2 nights in Dec 2023

10/10 Excellent

Janusz

Stayed 3 nights in Jan 2024
Response from Hotel Management on 11 Jan 2024
Dear Janusz,Thank you for giving us with a great score. We are thrilled to know that you had a wonderful experience during your stay at Novotel Sydney Darling Harbour. Providing exceptional service and ensuring our guests have a memorable stay is our top priority.We appreciate your recognition and look forward to welcoming you back for another great experience in the future.Sincerely,Hotel Management Novotel Sydney Darling Harbour

4/10 Poor

Kristyn

Stayed 1 night in Jan 2024

6/10 Okay

Huanyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and views from the hotel were amazing. My room was upgraded for free, amazing service 😀
Stayed 1 night in Dec 2023