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Reviews of Metro Apartments on King Street

3 out of 5
Metro Apartments on King Street
27-29 King Street, Sydney, NSW

Reviews

7.2

Good

Rating 10 - Excellent. 96 out of 488 reviews" "
Rating 8 - Good. 190 out of 488 reviews" "
Rating 6 - Okay. 121 out of 488 reviews" "
Rating 4 - Poor. 53 out of 488 reviews" "
Rating 2 - Terrible. 28 out of 488 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kaylene

Travelled with family
Liked: Cleanliness
The property is in a great location. It’s definitely a bit run down. The air on didn’t work properly and we asked for a fan. The manager was excellent and went and bought one as they didn’t have any. It was definitely over priced but we were there for the Taylor Swift weekend so everything was overpriced.
Stayed 2 nights in Feb 2024
Response from Metro Apartment Team on 7 Mar 2024
Dear Kaylene.Thank you for taking the time to share your feedback on your recent stay at Metro Apartment Hotel. We're glad to hear that you found our location to be great for your visit.However, we apologize for any inconvenience caused by the condition of the property and the issues you experienced with the air conditioning. We appreciate your understanding and patience while we worked to address the situation by providing a fan. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and we regret that we fell short of this during your visit.We understand that pricing can vary during peak events, and we apologize if you felt that the rate was higher than expected. Your feedback is important to us, and we will review our pricing strategies to ensure they align with our guests' expectations.We're pleased to hear that the manager was able to assist you promptly, and we will pass along your commendation to them.Thank you for choosing Metro Apartment Hotel. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,Metro Apartment Team

8/10 Good

Kerrell

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Metro Apartment Team on 25 Jan 2024
Dear Kerrell.Thank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead. Warm regards, Metro Apartment Team

10/10 Excellent

Hayley

Stayed 1 night in Jan 2024
Response from Metro Apartment Team on 25 Jan 2024
Dear Hayley.Thank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead. Warm regards, Metro Apartment Team

8/10 Good

Joann

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Metro Apartment Team on 25 Jan 2024
Dear Joann.Thank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead. Warm regards, Metro Apartment Team

8/10 Good

Annabelle

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Good communication with helpful staff
Stayed 5 nights in Nov 2023
Response from Metro Apartment on Darling Harbour Team on 6 Dec 2023
Dear Annabelle,Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation. We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay. We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Apartment on Darling Harbour could be a part of it. It is wonderful to know that you liked our exceptional quality of service that could exceed your expectations.Metro Apartment on Darling Harbour is indeed located in a fun and strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many greater areas.We are sincerely looking forward to having you stay with us again in the nearest future.Kind regards,

6/10 Okay

Verified traveller

Apartment was in a dated condition. Tv did not work
The apartment was in a dated condition. Observed they are fixing updated one next door. When tv was not working employee acted immediately and organised another one. Half hour after we left we noticed we had left our phone charger and cord there. Contacted them and still waiting to find out if going to be mailed bavk.
Stayed 1 night in Nov 2023
Response from Metro Apartment on Darling Harbour Team on 12 Nov 2023
Dear GuestI hope this email finds you well. First and foremost, I would like to express my sincere apologies for the inconveniences and disappointments you and your family experienced during your recent stay with us. Your feedback is valuable to us, and I want to assure you that we take your concerns very seriously. We would like to let you know that, we did not own the building, Metro Apartments on King is only have 6 rooms in the building, as you mentioned, the one is doing construction work is not below to ours.Unfortunately, we are not able to change or cancelled the construction work.Also, for the charger left behind, have you contact with our staff??, cuz this review is under anonymous, I am unable to find out which guest are you.Please contact with us for your lost and found items.Once again, apologies, and we are looking forward to having you stay with us again in the nearest future.Kind regards, Metro Apartment on Darling Harbour Team

4/10 Poor

Liz

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location except fir traffic noise friendly helpful staff room serviced each day which we didn’t expect but the place we stayed in was dirty rundown old ( is next to be renovated a staff member told us but we paid full lprice) the front entrance full of stuff out of a unit being renovated sat there fir 3 days . Carpet was filthy walls dirty balcony disgusting even the lift snd vestibule dirty Very tiny room with bulky furniture so no space when sofa bed out resulting in someone else knocking a hole in the wall prior to our stay just painted over!! Towel was so thin it went into holes. Very disappointing was to be a treat weekend for my cousin from NZ who needed a pick me up Lucky the area is nice or things would have been worse. I could not rate this place anything other than a disgrace
Stayed 5 nights in Oct 2023

8/10 Good

Noel

Stayed 3 nights in Oct 2023
Response from Metro Apartment on Darling Harbour Team on 12 Nov 2023
Dear Shizue Thank you for taking the time to share your recent experience at Metro Apartment. We appreciate your feedback and are delighted to hear that your stay with us was overall enjoyable and convenient.We are glad that our receptionist was able to accommodate your late arrival and provide assistance when you needed it. We will make sure to pass on your kind words to our team.Once again, we thank you for choosing Metro Apartment for your stay, and we hope to welcome you back in the future. If you have any further comments or suggestions, please do not hesitate to contact us. We wish you safe travels and a wonderful day ahead.Warm regards,Metro Apartment on Darling Harbour Team

8/10 Good

Luke

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic one bedroom apartment at low cost. Not particularly modern but has all the necessary amenities and right on Darling Harbour.
Stayed 2 nights in Aug 2023
Response from Metro Apartment on Darling Harbour Team on 2 Sept 2023
Dear Luke,Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation. We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay. We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Apartment on Darling Harbour could be a part of it. It is wonderful to know that you liked our spacious room, and the facilities could provide you with an exceptional quality of service that could exceed your expectations.Metro Apartment on Darling Harbour is indeed located in a fun and strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many greater areas.We are sincerely looking forward to having you stay with us again in the nearest future.Kind regards,Metro Apartment on Darling Harbour Team

8/10 Good

Gina

Liked: Cleanliness, property conditions & facilities
Absolutely good place to stay is very close to, the Sydney harbour as well an we did enjoy our Stay.
Stayed 2 nights in Jul 2023
Response from Metro Apartment on Darling Harbour Team on 29 July 2023
Dear Gina,Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation. We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay. We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Apartment on Darling Harbour could be a part of it. It is wonderful to know that you liked our spacious room, and the facilities could provide you with an exceptional quality of service that could exceed your expectations.Metro Apartment on Darling Harbour is indeed located in a fun and strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many greater areas.We are sincerely looking forward to having you stay with us again in the nearest future.Kind regards,Metro Apartment on Darling Harbour Team

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Metro Apartment on Darling Harbour Team on 18 June 2023
Dear Carol ,Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation. We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay. We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Apartment on Darling Harbour could be a part of it. It is wonderful to know that you liked our spacious room, and the facilities could provide you with an exceptional quality of service that could exceed your expectations.Metro Apartment on Darling Harbour is indeed located in a fun and strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many greater areas.We are sincerely looking forward to having you stay with us again in the nearest future.Kind regards,

8/10 Good

Allison

Travelled with partner
Liked: Amenities
Grate location, Its an older property in moderate condition. Clean & tidy with full laundry facilities & dishwasher, small fridge with a separate freezer, in the unit I stayed in. NOT suitable for anyone with a physical disability (even though there’s a lift) as there are steep steps at the from of the building but it maybe possible to enter the building through the garage. Or a light sleepers, even on level 5 the traffic noise is loud given that it’s a main road. Having said that would consider staying again.
Stayed 3 nights in Jun 2023
Response from Metro Apartment Team on 17 June 2023
Dear Debra,Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation again.We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed your stay.Metro Apartment on Darling Harbour is indeed located in a fun and strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many more great areas.Once again, we are always looking forward to having you stay with us again in the nearest future.Kind regards,

6/10 Okay

Annette

Disliked: Property conditions & facilities
Very close to Darling Harbour. It had 2 bedrooms we could use for our children.
Stayed 2 nights in May 2023
Response from Metro Apartment on Darling Harbour Team on 18 May 2023
Dear Annette ,Thank you for choosing Metro Apartment on Darling Harbour for your recent accommodation again.We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed your stay.Metro Apartment on Darling Harbour is indeed located in a fun and strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many more great areas.Once again, we are always looking forward to having you stay with us again in the nearest future.Kind regards,Metro Apartment on Darling Harbour Team

4/10 Poor

Glen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty old and uncomfortable
Stayed 2 nights in May 2023
Response from Metro Apartment Team on 8 May 2023
Hi Glen Thank you so much for staying with.We have a lovely time with you.We feel sorry about that happen to you. we will inform our manager to pay attention with your feedback.We will do our best to improve and ensure this will not happen again for your next trip with us.RegardMetro Apartment Team

2/10 Terrible

Luke

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Apartment was stained and furnishings worn. Pool was broken. Construction was taking place in the building.
Stayed 2 nights in Apr 2023
Response from Metro Team member on 28 Apr 2023
Dear Luke.Thank you so much for taking the time to give us feedback on your latest stay with us. Please be advised that we will take your feedback important, and advise with our manager to do our best to improve and ensure this will not happen again for your next trip with usWe hope that you would choose us next time for your Sydney Harbour trip.Please find our receptionist by any contact info for your further assistance. Metro Team member

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The noise from the street and the music playing venue nearby was LOUD and we were on the 7th floor The windows and doors need double glazing, they were already screwed and taped shut, but it definitely wasn’t enough Great location apart from this.
Stayed 2 nights in Apr 2023
Response from Metro Team member on 16 Apr 2023
Dear KateThank you so much for taking your time to give us the feedback of your latest stay with us. We are so happy to heard from your again. Thank you again for the great review you left for us, We are happy to that our hotel is good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with us.We hope that you would choose us next time for your Sydney Harbour trip base our location near the Darling Harbour, Town Hall station and Queen Victoria Building shopping center. Please find our receptionist by any contact info for your further assistance. We would love to see you again. Metro Team member

4/10 Poor

Steven

Travelled with family and small children
Disliked: Cleanliness, amenities
Very poorly cleaned , dirty towlels in dryer ,dirty tissues laying around ,bins were not emptied ,mould in bathroom the best thing was the location to darling harbour and the nice reception fellow that went out of his way to come give us a apology and some fresh towels a bottle of wine and box of chocolates
Stayed 1 night in Mar 2023
Response from Metro Team member on 13 Mar 2023
Dear Steven .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

8/10 Good

EVELYN

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Great location. Not in the best condition but nothing wrong with it. Everything you need for a short stay in Sydney
Stayed 1 night in Mar 2023
Response from Metro Team member on 9 Mar 2023
Dear EVELYN Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are happy to that our hotel is good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next time for your Sydney Harbour trip base our location near the Darling Harbour, Town Hall station and Queen Victoria Building shopping center.Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

8/10 Good

Leonie

Stayed 1 night in Mar 2023

8/10 Good

Julie

Stayed 1 night in Dec 2022

8/10 Good

Barbara

Travelled with group
Liked: Cleanliness
Great location. Steps out front steep and narrow for getting bags in and out
Stayed 3 nights in Feb 2023
Response from Metro Team member on 5 Mar 2023
Dear Barbara Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are happy to that our hotel is good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next time for your Sydney Harbour trip base our location near the Darling Harbour, Town Hall station and Queen Victoria Building shopping center.Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

6/10 Okay

Grant

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Perfect location and walking distance from everything. Apartment very out of date, stained sheets, uncomfortable mattresses, possible bed bug complaint from one guest.
Response from Metro Team member on 24 Feb 2023
Dear Grant .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. We are sorry that you find our bed was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

6/10 Okay

francesca

Travelled with family
Disliked: Property conditions & facilities
The living area was reasonably spacious, and the balcony was reasonably private. The bedroom was separated from the living space. The bathroom was spacious, with a bath, but in desperate need of a deep clean and renovation, as was the entire apartment. The bathroom fan did not work, the paint was falling off the ceiling, and there was mould all through the shower and surrounding walls. There was heavy overnight road works going on at the end of the narrow alley that our balcony overlooked, and the noise and vibrations were horrendous; we were not forewarned that this would occur. There was also renovation happening in the building, but this was sign posted. Reception staff were lovely, but we will not stay here again until renovations are done.
Stayed 3 nights in Feb 2023
Response from Metro Team member on 24 Feb 2023
Dear francesca.Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

10/10 Excellent

Scott

Clean and quite with beautiful view
Stayed 1 night in Feb 2023
Response from Metro Team member on 19 Feb 2023
Dear ScottThank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are happy to that our hotel is good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next time for your Sydney Harbour trip base our location near the Darling Harbour, Town Hall station and Queen Victoria Building shopping center.Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness
It was equidistant between China town and Circular Quay
Stayed 4 nights in Feb 2023
Response from Metro Team member on 19 Feb 2023
Dear Michael .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

6/10 Okay

Glenn

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and comfortable. Unfortunately it was very noisy with the patrons from the nearby pubs walking up and down street talking loudly. Really need to invest in sound proofing
Stayed 1 night in Feb 2023
Response from Metro Team member on 19 Feb 2023
Dear Glenn .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. We are sorry that you find our hotel was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean and mould in areas
Response from Metro Team member on 19 Feb 2023
Dear John .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. We are sorry that you find our hotel was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

10/10 Excellent

Maree

Liked: Cleanliness, amenities, property conditions & facilities
Hi I had just travelled 6 hours from the bush back to the city for work. I was so tired. So happy when Joseph immediately grabbed my luggage and took me to reception to check me in. Unbelievable kindness. The staff are so friendly and helpful. My room was exceptional, full kitchen, full sized fridge, big bathroom , living area and bedroom and the decor! Two balcony doors. The view is sooo beautiful, there's two tvs one in the living area and one in the bedroom. Washer and dryer in my unit too, which makes its so convenient when you just want to rest. The cleanliness is an 11 out of 10. I love the large lounge in the living area to lounge on. Beautiful furniture! Definitely stay another three nights and the restaurants and so close within walking distance!
Response from Metro Team member on 8 Feb 2023
Dear Maree Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are happy to that our staff is good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next time for your Sydney Harbour trip base our location near the Darling Harbour, Town Hall station and Queen Victoria Building shopping center.Please find our receptionist by any contact info for your further assistance. We would love to see you again.

6/10 Okay

Tamara

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness
Great location, close to Darling Harbour which is main reason for booking. Booked for 2 adults, 2 children - only 2 bath towels in bathroom. Had to go and get more towels from reception which wasted time. Aerial in TV was already damaged hence no signal on TV. For the price you pay, you would expect a TV to be working especially with kids in the room. Phone in room did not work to call reception, liquid stains on telephone which was gross. Level 1 where we stayed had a side alley from the street (King St) which we had the pleasure of being woken up before midnight with a group of loud drunken people outside for at least 40min while they drank, swore, smashed bottles in the alley way.
Stayed 1 night in Feb 2023
Response from Metro Team member on 8 Feb 2023
Dear Tamara .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. We are sorry that you find our TV was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.

4/10 Poor

Trina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The location of the unit is why I chose it - it is within walking distance of Darling Harbour - so a great location. This is probably the only positive of the unit! I knew the unit was an older one, but the condition of the unit was not what I had expected! We didn't stay in the units as advertised in the pictures, but across the road in another building that had Metro owned units - so we didn't actually see the unit until we got the keys. The unit we stayed in had a leaking air conditioning unit and we had to place a saucepan under each of the leaks to try to prevent any damage to the floor. The pans had to be emptied frequently. This was obviously an already known issue as the painting that was supposed to be on the wall under the air conditioning unit was in the wardrobe. This issue was reported to the management. The bathroom was shabby! The tiles in the shower had been painted over and the paint was peeling, the extractor fan didn't work and the paint around it was peeling. The carpet and the rug in the lounge had dirty marks on them, and the carpet in the bedroom was fraying. This unit was booked as a little holiday for my husband and I after suffering a bereavement in the family, and I have to say I was expecting more for the price paid.
Stayed 2 nights in Jan 2023
Response from Metro Team member on 25 Jan 2023
Dear Trina .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

4/10 Poor

Catherine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very scungy & reception not staffed so hard to check in. Area very central which was good but the building needs refurbishment. Cockroaches floating in the swimming pool so the snorkeling wouldn't be the best...
Stayed 5 nights in Jan 2023
Response from Metro Team member on 24 Jan 2023
Dear Catherine .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

4/10 Poor

Aleks

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Its in need of a renovations, furniture and bathroom.
Response from Metro Team member on 7 Jan 2023
Dear Aleks.Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

8/10 Good

Graeme

Liked: Cleanliness, room comfort
Clean and cosy, close to darling Harbour, city and transport.
Stayed 2 nights in Dec 2022
Response from Metro Team member on 16 Dec 2022
Dear GraemeThank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are happy to that our hotel is good as your expectation. please know your feedback is really important to usWe hope that you would choose us next time for your Sydney Harbour trip base our location near the Darling Harbour, Town Hall station and Queen Victoria Building shopping center.Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

6/10 Okay

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very sad property in need of a refresh. The furniture was tired and a couple of holes had been punched in the walls and badly repaired. We were a bit gobsmacked to be asked to provide photo identification for both me as the person responsible for the booking and payment and my wife. We were given two door access cards for the room entry, but only one device to access the front door to the property. We don’t think we will be returning.
Stayed 1 night in Dec 2022
Response from Metro Team member on 16 Dec 2022
Dear David .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are sorry that you find our staff was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

6/10 Okay

Michael

Travelled with family
Property is a little dated. Car parking is a 5 minute walk to motel and expensive at $37 a night.
Response from Metro Team member on 16 Dec 2022
Dear Michael.Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

2/10 Terrible

Lorraine

Travelled with group
Disliked: Cleanliness
Very poor condition
The stay was extremely disappointing - my booking got mixed up when I checked in (although they did ring and apologise) but the condition of the apartment was very poor, stained floors, chipped cheap furniture, very poor TV reception, the bathroom was extremely dated and they had tried to cover dirt and grime but it had just made it worst. I asked for two beds and did not get this - will never stay here again
Stayed 2 nights in Nov 2022
Response from Metro Team member on 3 Dec 2022
Dear Lorraine .Thank you so much for taking your time to give us the feedback of your latest stay with us.We are so happy to heard from your again. Thank you again for the great review you left for us, We are sorry that you find our room was not good as your expectation. Please advised that we will take your feed back really important, we will do our best to improve for your next trip with usWe hope that you would choose us next tine for your Sydney Harbour trip base our location near the Darling Harbour and Town Hall station, Please find our receptionist by any contact info for your further assistance. We would love to see you again.Metro Team member

6/10 Okay

Chelsea

Stayed 2 nights in Aug 2022

4/10 Poor

Mohd Saberi

Travelled with family
Disliked: Amenities, property conditions & facilities
Location is in the city center. Old facility and furniture. No internet even if they have signal of Wifi. Dirty. Noise from outside.
Stayed 5 nights in Aug 2022

8/10 Good

Natascha

Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2022

2/10 Terrible

Margaret

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
I should’ve read the other reviews about this place. Yes it is budget accommodation and the location to Darling Harbour is fantastic. But the noise from people and cars on the street around midnight is so loud, it sounds as though we left a window open. Both my young children woke up as a result and barely slept the night. I wish I’d paid more for accommodation where we could have a well rested nights sleep.
Stayed 1 night in Aug 2022

6/10 Okay

Alexandra

Stayed 1 night in Aug 2022

2/10 Terrible

Simon

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirty, not maintained well and extremely noisy.
Stayed 1 night in Jul 2022

10/10 Excellent

John

Stayed 1 night in Jul 2022

6/10 Okay

Shannon

Travelled with family
Disliked: Property conditions & facilities
Friendly staff, clean room. Shabby fixtures and fittings, stains and marks everywhere. Outdated room in need of a spruce up. Very noisy location.
Stayed 2 nights in Jun 2022

8/10 Good

Josephine

Liked: Cleanliness, amenities
Stayed 4 nights in May 2022

8/10 Good

Paul

Business traveller
Liked: Cleanliness, amenities
Perfectly located to discover Darling Harbour and a short walk into the CBD.
Stayed 3 nights in May 2022

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service.
Stayed 3 nights in Apr 2022

10/10 Excellent

Derek

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked that it was a perfect location to walk everywhere, I disliked that there was no free parking.
Stayed 3 nights in Apr 2022

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Yan

Stayed 2 nights in Apr 2022