Southside Highlands Hotels, Truckee

"The staff was very friendly and helpful throughout our stay. Everything we ate for every meal was delicious and the views of the lake and mountains were stunning. "

"Great breakfast, variety is offered. Staff is helpful and happy to assist."

"We stayed in a 2-bedroom unit on the second floor. While the location is great, our experience was significantly impacted by persistent noise from the unit above. Throughout the day and continuing until around 10pm each night for everyday, there was constant loud running and jumping from children upstairs, creating repeated thumping sounds that were hard to ignore. It made it difficult to relax, especially in the evenings when we were trying to wind down. For a property at this price point and brand standard, better sound insulation or clearer quiet-hour enforcement would be expected. Another surprising aspect was the checkout guidelines related to housekeeping. Guests were asked to run the dishwasher, take out the trash, and gather linens. While the message mentioned these were optional, it is quite unusual to see this kind of expectation at a Hyatt property. In our case, there was a large amount of trash with no practical way to dispose of it, as the bins downstairs were too small and assistance was not clearly provided. While it was stated that these steps were optional, sending such instructions to guests does create an expectation that they should be followed. This felt inconsistent with a hotel stay, where housekeeping is typically part of the service rather than something guests are implicitly asked to take on. Overall, while the setting is nice, the inconsistency in service expectations combined with the ongoing noise made the stay less comfortable than expected. "

"Super friendly staff and very comfortable accommodations. Excellent restaurant and bar on the property and a 12 minute drive to Palisades Tahoe. Excellent stay! "

"Beautiful & staff were very kind and friendly, and helpful when we had to check in late at night."

"The restaurants are not that great. Most don’t do breakfast. I wouldn’t mind paying a high price but it needs to be good. The resorts are geared towards young people & that’s great. However, as a senior citizen resorts don’t offer much. I would like clear walking trails with no rocks as seniors have difficulty maneuvering rough terrain. We’re not dead yet & want to experience our beautiful country."

"No breakfast. Beautiful view from 7th floor. Older property, somewhat rundown, needs renovation. "

"I liked the key code entry with no lobby checkin. We were running late and this was perfect. Room was more than I expected. Very clean, roomy and comfortable."

"Rooms were spacious, comfortable and clean. Hot tub was out of service for entirety if our stay which isn’t an amenity, we were really looking forward to using. Additionally, we were told our key card would work at the Hyatt hotel gym facility however upon arrival, our keys did in fact, not work. Having stated other Hyatt vacation properties that have had shared access to hotel amenities set my expectations higher for this property however, we were not able to utilize the pool or any of the activities that the hotel offered. The major construction project happening at the Hyatt such as the public beach is closed as a real bummer too."