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"Very fast internet helpful staff transfer to the cruise port very convenient "

"Good"

"My husband and I stayed one night before a Caribbean cruise and would rate the experience just okay overall. The good: great location - only 5-10 mins from cruise terminal, attentive staff, and a good free breakfast. The not so good: our room smelled musty, there was a stain on the nightstand, and a puddle of standing water on the floor near the air conditioner. We got in very late after a flight delay so we did not complain, but the room was disappointing."

"It was fine. Charge was different than what hotel said, but had no other choice"

"Great "

"We booked this hotel last minute after our 10 PM flight was canceled and we had no way to rebook that night. I called for the hotels shuttle service to pick us up. After waiting over an hour at the airport, we decided to take a taxi. Upon arrival, the lobby had an overwhelming fragrance. Despite three staff members being at the desk, we were directed to check in using a virtual kiosk with a remote agent. Between poor audio and loud music from the connected bar/lounge, it was difficult to understand the agent. When we got to the room, my daughter pulled back the covers and immediately noticed black specks and what appeared to be dead bugs in the bed. There was also visible dirt and sand on the sheets and blanket. The floor had noticeable dust and dirt in several spots as well. Because of the condition of the bed and overall cleanliness concerns, we chose not to stay and returned to the airport to wait overnight. When I requested a refund, staff declined because we had been in the room for about an hour. This was only because we knew we'd be up all night and needed to charge our phones. Rather than argue while already exhausted from travel delays, I chose to leave and dispute the charge through my credit card."

"Clean"

"I booked a room with 2 queen beds and 1 double sofa bed. However the sofa bed was a single and did not meet our needs. We voiced our concerns at the front desk of the Hotel and Maureen and Zita were very accommodating and corrected our problem. All hotel staff were very kind and friendly. "

"Only issue was only one elevator working so very difficult getting luggage downstairs from 9th floor."