"- Bedbugs infestation - do not go to this hotel.
- I was at the hotel for 3 nights and changed rooms 3 times.
I captured the bugs in a bag and showed receptionists and management, the bugs, and my bites all over my body. They disregarded my complaint and refused me a refund. The manager refused to speak to me and would only communicate through reception staff. The hotel is dirty and had to throw clothes and suitcase away because it was ridden with bugs. Terrible, disgusting. My bites are all...
"- Bedbugs infestation - do not go to this hotel.
- I was at the hotel for 3 nights and changed rooms 3 times.
I captured the bugs in a bag and showed receptionists and management, the bugs, and my bites all over my body. They disregarded my complaint and refused me a refund. The manager refused to speak to me and would only communicate through reception staff. The hotel is dirty and had to throw clothes and suitcase away because it was ridden with bugs. Terrible, disgusting. My bites are all...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The staff were exceptional, incredibly helpful and accommodating. The food and drinks at Pippin was great and great service. The room was cleaned every day before I returned and I had a great view.
The staff were exceptional, incredibly helpful and accommodating. The food and drinks at Pippin was great and great service. The room was cleaned every day before I returned and I had a great view.
Terri Courtney Marianna
Reviewed November 5, 2026Reviewed November 5, 2026
Great service from staff at the hotel and the restaurant. Very convenient location, a stones throw from the Tower, other landmarks and local pubs and restaurants. The only problem was the worn out curtains.
Great service from staff at the hotel and the restaurant. Very convenient location, a stones throw from the Tower, other landmarks and local pubs and restaurants. The only problem was the worn out curtains.
The staff were excellent. Couldn’t do enough for you at reception and concierge. The Calvary Bar was very nice. The only issue was there was no bar fridge in the room.
The staff were excellent. Couldn’t do enough for you at reception and concierge. The Calvary Bar was very nice. The only issue was there was no bar fridge in the room.
Rae
Reviewed October 28, 2026Reviewed October 28, 2026
Very friendly staff members and excellent location make this hotel an easy option to decide where to stay in London.
Definitely worth going back.
I would recommend this hotel to anyone.
Very friendly staff members and excellent location make this hotel an easy option to decide where to stay in London.
Definitely worth going back.
I would recommend this hotel to anyone.