Balcony

Reviews of Glenmore Palms Motel

4 out of 5
Glenmore Palms Motel
520 Bruce Highway, Norman Gardens, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 38 out of 82 reviews" "
Rating 8 - Good. 34 out of 82 reviews" "
Rating 6 - Okay. 7 out of 82 reviews" "
Rating 4 - Poor. 2 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Stayed 1 night in Apr 2024

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from David on 23 Sept 2023
Thank you very much for your positive feedback. We are encouraged to keep up our efforts in providing all guests with service excellence.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tim on 11 Sept 2023
Thank you for taking the time to review our establishment, we appreciate it and look forward to seeing you again in the future.Regards Tim

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern room with lots of dining options just next door.
Stayed 1 night in Jul 2023
Response from Tim on 14 July 2023
Hi Natasha,Thank you for your kind review, we look forward to seeing you next time.Kind regards Reception

8/10 Good

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
See above.
Stayed 1 night in Jun 2023
Response from Tim on 14 July 2023
Thank you for your feedback, we look forward to seeing you again

10/10 Excellent

Carin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a place to lay our heads. No frills motel
Stayed 3 nights in Apr 2023

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, free mentos on the counter😀, easy check in, extremely clean and tidy, spacious rooms. Definitely stay again.
Stayed 1 night in Apr 2023
Response from Cecilia on 13 Apr 2023
Thank you for your review we appreciate your feedback.

10/10 Excellent

Brent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean facilities
Stayed 4 nights in Apr 2023
Response from Cecilia on 13 Apr 2023
Thank you for your review we appreciate your feedback.

8/10 Good

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service
Dated but clean, very friendly staff.
Stayed 1 night in Mar 2023
Response from Cecilia on 13 Apr 2023
Thank you for your review we appreciate your feedback.

8/10 Good

Caroline

6/10 Okay

Susan

Liked: Staff & service
Property Manager was lovely and provided us with the necessities. Motel is just a little worn out, no tables and chairs at the pool like in the pictures. Ashtrays in front of every room was a turn off. Room very clean and was fine for the quick stop over trip we needed.

8/10 Good

Tracey

Stayed 1 night in Dec 2022

2/10 Terrible

Andrew

Stayed 1 night in Dec 2022

10/10 Excellent

Deborah

Stayed 1 night in Nov 2022
Response from David on 20 Nov 2022
Thank you for taking the time to give us such a lovely review. Much appreciated.Cheers, The Glenmore Palms Team

8/10 Good

Samuel

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

Kylie

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

James

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Very nice. Also quiet. Had a great nights sleep.
Stayed 1 night in Jun 2022
Response from David on 19 June 2022
Thank you very much for your positive feedback. We strive to provide service excellence and are buoyed by your comments. Thanks for taking the time to provide this. Regards, David & the Team

10/10 Excellent

Simon

Stayed 1 night in Mar 2022
Response from David on 3 Apr 2022
Thank you for the excellent review. We strive to provide service excellence and acknowledgement from guests means a great deal to us. I have shared this with our staff so thanks once again. Cheers

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pool and room space
Stayed 1 night in Dec 2021
Response from David on 30 Dec 2021
Thank you for your great review. We strive to provide excellence and take great encouragement from such positive feedback. Thanks again and HAPPY NEW YEAR. Regards, David

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop
Our go to motel when doing the Cairns to Brisbane trips . Very quiet considering it’s next to a busy road . 2 min walk to McDonald’s or the tavern next door . No driving around looking for a cold beer . It will continue to be our go to motel.
Stayed 1 night in Sep 2021
Response from David on 23 Sept 2021
Thank you so much for your kind words. We strive to provide service excellence and appreciate you taking the time to provide such a lovely testimonial. Many thanks.

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great - friendly management & the room was spacious, comfortable & very clean. Close to everything I needed. Would recommend to stay.
Stayed 3 nights in Jun 2021
Response from David on 5 July 2021
Dear Clare, Thank you so much for your glowing assessment of our property. We strive to provide service excellence and sentiments such as yours give us great encouragement.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good One Nighter
One night. Typical motel room. Clean & convenient to shops, take always & fuel.
Stayed 1 night in Apr 2021
Response from David on 4 Apr 2021
Thanks for taking the time to review us. We appreciate your feedback. Cheers The Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car parking was far too tight (especially with modern day vehicles) and not under any cover, just out in the hot sun.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was central to what we needed for a stopover
Stayed 1 night in Jan 2021
Response from David on 28 Jan 2021
Thank you for your feedback. Management and Staff Glenmore Palms Motel

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, comfortable. Staff are very friendly. Convenient location, near shops and takeaways.
Stayed 1 night in Jan 2021
Response from David on 19 Jan 2021
Thank you for your kind remarks.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, clean quiet room, good location
Stayed 3 nights in Dec 2020
Response from David on 28 Dec 2020
Service excellence is our aim and when we receive such glowing appraisals such as yours it provides us with the incentive to keep on striving for that excellence. Thank you most sincerely. Regards, David & Staff

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ways a great place to stay No meals because of COVID but fully understand
Stayed 1 night in Dec 2020
Response from David on 17 Dec 2020
Thank you for your kind comments. Positive feedback such as yours provides with the incentive to keep striving for service excellence. All the best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2020
Response from David on 28 Dec 2020
Thank you for taking the time to review our performance, it is appreciated. Regards, David

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from David on 15 June 2020
Thank you for your positive comments which encourage us to keep striving to provide the service excellence you are entitled to.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in was ok. Room was clean and well maintained. Bed was not great
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, modern property, friendly staff, love staying here!
Stayed 1 night in Dec 2019
Response from David on 1 Jan 2020
Thank you very much for your kind remarks. We strive to ensure that every guest departs happy and satisfied with our service and we are encouraged by positive feedback such as yours. Happy New Year.

8/10 Good

James_Smith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for the night as a stop over. Was a good rest/stop for what we needed.
Stayed 1 night in Nov 2019
Response from David on 1 Jan 2020
Thank you for your positive comments. We hope that we can improve in your estimation if and when you next visit us. Happy New Year

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
Great location near food outlets on the way through Rocky. Very convenient
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from David on 28 Jan 2019
Thank you for your comments. We strive to ensure guest satisfaction and feedback such as yours is inspirational.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parking was a bit squashed but there were a few spaces from tradies parked at the front spare so had enough room. very handy to fuel and McDonalds on the go breakfast and on the northern side of town suited us as we were heading north.
Stayed 1 night in Jul 2018
Response from David on 8 Aug 2018
Thank you for taking the time to provide us with your feedback. The evolution to the large SUV's has had an impact on parking, however, as you correctly pointed out we have ample off-street spare car parking spaces if and when this becomes an issue.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and modern room. The only suggestion would be a small carton of milk for tea and coffee as well as bowls and spoons to make your own breakfast. Staff were great.
Stayed 2 nights in Apr 2018

10/10 Excellent

Louise, Mackay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Northside of Rockhampton
Quiet motel with very friendly staff. Rooms are very clean and comfortable and are great value for money.
Stayed 1 night in Dec 2017
Response from Jo on 2 Jan 2018
Thank you Louise. We very much appreciate your feedback and look forward to welcoming you back during your next visit to Rocky :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient in Rocky
Convenient on northern side of Rockhampton as we were travelling south and arriving late. the room was quite large and very clean with everything a family might need.
Stayed 1 night in Dec 2017
Response from David on 12 Dec 2017
Thank you, we appreciate your feedback.

8/10 Good

Rick, Banana, Qld

Liked: Cleanliness, staff & service, room comfort
Nice motel that`s close to most needs.
We had planned to eat at the motel restaurant. But when we a got to the door it was closed. Staff had forgotten to tell us that the cook was off sick. Other guests were aware of the closure. We were not impressed. Breakfast was offered to compensate for this error.
Stayed 1 night in Dec 2017
Response from David on 12 Dec 2017
Thank you for your feedback.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay. Wish all motels were as efficient and welcoming
Stayed 1 night in Nov 2017
We would like to thank you for your glowing assessment of our motel and the services provided. Such encouragement motivates us to keep striving to give our guests first class quality and services.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near CQU
Two night business trip. Very pleased with friendliness and helpfulness of staff. Will definitely be back when in Rockhampton next.

10/10 Excellent

warren&lorraine, brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the best motel we have ever stayed at,staff were so helpful and friendly and the meals both dinner and breakfast were so fairly priced and great quality.

10/10 Excellent

Georgie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely new fit out in motel rooms. Spotlessly clean. Great affordable breakfast buffet with kids eating for free. Professional and helpful staff.

8/10 Good

Neva Maree, Toowoomba Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy motel right on the highway
Very pleased with motel and staff. Would have liked the restaurant to be open for business on a Saturday evening or at least room service. In saying that, it is close to Glenmore Tavern and fast food outlets.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and accommodating staff who made my stay so easy. Would happily stay there again.