Find a Great Motel Riviera Maya

"The hotel was amazing, and the staff was the BEST. Thank you for our wonderful stay and we will be sure to come back."

"Great Resort clean rooms and nice pools"

"I stayed at Hotel Xcaret from July 12–17 with my family. This was a vacation we had been looking forward to for a long time, and we arrived with high expectations. Unfortunately, our experience was very disappointing. We booked a River Jump Suite, and while we were given that room category, the river outside our room was so dirty that my two teenagers refused to jump in. That is how our vacation began. My husband immediately went to the front desk to request another room, but we were told there...

"The staff was amazing and helpful! Everything was so clean and attentive. I love being right on 5th street to with the nightlife! It was great!"

"Clean and very nice staff"

"Everything was clean, friendly employees, super relaxing and awesome food!"

"They need to work hard on improving customer service. The service was terrible. You go on vacation to relax and get away from daily life, and when you arrive at a hotel, you expect to be treated with at least a basic level of decency—which was the only thing I was looking for. What do I mean? The hotel itself was lovely—the facilities, the pools, everything was clean—but the customer service was terrible."

"Very nice place to rest"