Riviera Maya Holidays from AU$1,668

We arrived after having to get our own transportation, which we had pre-arranged and the hotel lost. When they let me know what room I had, they mentioned there was no window(!) So of course I was charged extra to get a room with a window. Then there was the part about my booking about my reservation not being all-inclusive. Which most of the staff made me uncomfortable about. The hotel is one of the originals, so it's a bit out dated. All in all this was an average stay if not for the beautiful ocean that made up for it. I would not recommend this hotel. And I feel they should let travelers know about rooms without a window. That might be important to someone.

Well, i loved the check in process. It went quick and fast. I purchased the roundtrip flights and the hotel package. I had to pay 30 usd cause of the cleaning of the villa for 6 days for 5 people. They missed a couple days of cleaning and after notifying them they quickly jumped to the daily cleaning. The hotel was clean and they always had towels ready for the guests. The paloma buffet was pretty good. They had a godd assortment of food. The lunch options were also good. They had sushi, tacos and nachos on another, they had wings with fries on another. The one on the beach i would highly suggest. They had good seafood options. When we checked out before 12 pm i told them our ride to airport would not get in until 1 pm. The front desk didn’t take our wrist bands and advised to still keep enjoying the amenities until we get picked up. That was nice of them. We were able to have lunch before taking off to the airport. There were an assortment of drinks in the refrigerator which were stocked up for free in the villa. The villa had 2 floors. Ist floor had the kitchen 1/2 bath, dining area and living room. 2nd floor had two rooms. One room had a king size bed and the other room had 2 full size beds. Both rooms with their own bathroom and balconies. The third one had a king size bed with a full bathroom and a balcony. I recommend this hotel to everyone Nobody in my family became sick from their foods that they served.

Great stay with kids. Food and drink could have been better but the staff, cleanliness and facilities were great.

We had a fantastic time only issue was our room the room we booked was an ocean view room but we were placed in a garden view room but the hostess made arrangements with us for our next visit we will be put in a ocean view at no charge

Beautiful location and wonderful people who worked there