Riverview Hotels, Santa Ana

"ChatGPT, write me an okay review"

"I really enjoyed the hotel and was pleased with our room on the bottom floor next to the store. However, we faced persistent technical issues during our stay. For four out of five nights, we had no Wi-Fi or cellular service in our room, which caused significant inconvenience. Despite contacting the front desk daily, calling the Wi-Fi support team, and submitting multiple tickets, the problem remained unresolved until our last day. When my husband was sick and we were confined to our room, I stressed the importance of having Wi-Fi or access to YouTube and Netflix on the TV. Only then did the manager visit our room, verify the lack of Wi-Fi, and help us connect to the guest Wi-Fi. While they were assisting us, a resident across the hall mentioned he also lacked Wi-Fi. This widespread issue made it very difficult to order food, arrange rides, buy tickets, or call family, forcing us to do these tasks outside or away from the hotel. Addressing these connectivity problems promptly would greatly enhance the guest experience and prevent such frustrations in the future. It was a nice walk to Disneyland, and there are lots of food options within walking distance. The pool and water park were very clean and enjoyable."

"We came for Disney land but enjoyed the pool, bar, and poppy’s restaurant for breakfast. This has been my most comfortable Disney trip yet. We will be back."

"Beware booking and prepaying with expedia. Your room type is not guaranteed. Also responses with staff regarding issues tend to be less than professional. This past stay I also over head valet openly talking in a disrespectful way about women. "

"The property is close to a lot of restaurants as well as stores. No need for a rental car if you are staying local."

"Room was clean air conditioner worked great. Only thing it just needed a little upgrades. But other than that, it was a great place to stay."

" The reason I’ll never be back is because we accidentally left $450 out in one of the bedrooms and one of the maids stole it. I filed a police report and had many conversations with the manager and although nothing could be done, and the maid got away with it, she will eventually get caught. Although I shouldn’t have left the money out, you should be able to make a mistake and not have someone who has access to your room, steal your belongings or your money."

"Beautiful location right by the docks perfect for our last night in Cali after a cruise!! The man who drives the shuttle from the docks to the hotel was extremely rude but the front desk staff was great!"

"I loved the attention to the customer. We had run out of toilet paper and the kids needed extra pillows and blankets, they helped at the front desk very quickly. Ensuring we had everything we needed to get us through our trip. There are also a lot of great picture spots throughout the hotel, which was great for us with our 5 yr. old on her first trip to Disney!"