Spa Hotels & Resorts in Porta al Prato from AU$172

"Room was very clean, and the bed was very very comfortable. Unfortunately, the air-conditioning did not work, and the heating was on all the time so nights were unbearably hot and stuffy in the room, even with the window open. This was a real shame as we really did not sleep well. I asked reception about this and received a shrug in response. Only one pillow each, and we ran out of toilet roll on the third night as no spares were given. A kettle in the room would’ve been nice to be able to make a cup of tea as one cannot carry one all the way up from The common room, which is in a basement. "

"This was our second stay at Maria Novella and we love it there but while we were there there was a soccer game in town, Florence against a team from London. We had a suite overlooking the piazza and for two nights until about midnight the fans from the London team were at the bar two floors down yelling and doing their soccer chants, for hours!! I have never experienced anything like that, there were many police in the area but they didn’t shut them down. Of course we complained along with others but the hotel really couldn’t do anything. I’m not trashing the hotel but you better hope there isn’t a match scheduled while you’re there. The manager actually gave us a bottle of wine and some biscotti, very nice thing to do. Again, the hotel is wonderful."

"Excellent location. Fantastic roof top terrace. Decent breakfast."

"The hotel is very nice, spacious, and the breakfast is delicious. They also have a small but efficient gym. On the first day, we found out that the air conditioning was not available, so the room was extremely hot, and they did not have portable fans. From our understanding, this was due to government regulations. The next day, they transferred us to a larger room where the sun did not hit directly, which made a big difference. The staff was very helpful throughout our stay, and the location was excellent."