Palmetto Bay Hotels, Miami

"Room was nice and clean. We arrived a bit late, evening staff were a bit off-putting, but the morning staff was exceptional. We only stayed one night prior to our cruise. Breakfast was actually pretty decent and flavorful. The only complaint was the dinner we bought was slightly below average. We didn't use any other amenities. I will say, and I wish I'd gotten her name, the lady I spoke to on the phone after we left went above and beyond. It was Saturday 2/22, around 11-12am-ish. My husband realized he didn't have his wedding band on, so I called to see if the cleaning crew had found it. She said nothing had been turned in, but she'd run up to the room to look. She placed me on hold and less than 10 minutes later she returned and said she found it. She agreed to keep it in safekeeping until the following Saturday. We were able to retrieve it upon our return. Thank you to the lady!! "

"No room cleaning, bad bed, bad pillows "

"Good location.Carpet were not clean, humidity smell, old furniture."

"Just skip it "

"Was a nice stay"

"Very convenient and friendly staff. "

"Good vibes and good size rooms"

"Beautiful view great staff"

"Clean room although rust everywhere and a 20 year old tv. The check in staff was wonderful, but after saying that they would charge a $50 hold for incidentals, got a $100 deposit hold. The biggest issue was that there was no water in the shower and when I presented the issue was met with “sorry” and that was it. Let’s just say for being a “standardized” hotel it was giving more of “don’t care , it is what it is” vibes. "