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"Fantastic customer service by Constance & her front desk colleague - was impressed with efficient smiling booking in; smooth flow of information sheet, parking & rm location to entrances to hotel, buffet, bar & verified payment & rm keys within 10 mins. Room excellent, had issues with Netfix as it cldnt log on but was given complimentary drinks which satisfied my concerns for my stay. Was offered a rm with operating Netfix but as the service was awesome just was happy to settle in. Will be back & will let friends, colleagues & family know abt this gem in Mermaid Waters Gold Coast. Thanks to Constance & colleague for making our stay fantastic 😃 :)"

"Very happy with the hotel and room"

"Club lounge is really good. Great staff and a good range of food and drinks"

"The staff is very nice and helpful. The room was big and very clean. They have a great restaurant too. Very good food."

"I always enjoy staying at Mercure when I'm back down on the Gold Coast. The service was friendly at the Bar area. One disappointing thing was the Buffet Breakfast. The quality of the food was poor and the price too high compared to what I experience at other hotels."

"From the receptionist to the restaurant staff to the cleaning staff, everyone was very helpful and friendly. The pre-packaged meals (breakfasts and dinners) were great! Make sure you bring an appetite! The accommodation (Sky Lodge) could not be faulted - the advertised pictures accurately represented the quality of the accommodation. Would definitely return!"

"First of all the location is excellent… right in the middle of the rainforest, although the drive up there is not for the faint hearted. My room was very basic, which was expected. The thing I didn’t like was that the door to the deck didn’t seal at all, so when the wind blew at night it rattled the blinds and kept me awake. Parking spots are very tight for even a modest size car. Food options were limited and expensive. If you are not in a self catering unit you run out of choices quickly. I didn’t do too many activities but the e-bike ride and the morning bird watch were great. I did several solo hikes which were also great. The view of the stars at night was stunning."

"The staff were all amazing,went above and beyond to make my stay anazing. The room service food was the best l have eaten. Truely a wonderful stay."

"had such an amazing stay at Quest Robina—honestly one of the best hotel experiences I’ve had. From the moment I arrived, everything felt welcoming and well-organised. The rooms were spotless, modern, and very comfortable, with everything I needed to feel at home. The staff were incredibly friendly and helpful, always going the extra mile to make sure I was comfortable. The location is also perfect—close to shops, restaurants, and everything you might need. What really stood out for me was the overall vibe—calm, clean, and relaxing. It truly made my stay enjoyable and stress-free. I would definitely recommend Quest Robina to anyone looking for quality, comfort, and great service. I’ll definitely be coming"