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"Beautiful scenery, super close- walking distance to ride a gondola to a major world renowned attraction (volcano). Super baby and kid friendly; we got a balcony room facing the lake which allowed us to open the screened door to get fresh air. The onsen was clean and in excellent condition; lots of quality amenities. Buffets were generous and quality as well. They had an unlimited sake, whiskey, wine, beer bar plus all the juices, soft drinks, tea and coffee you want. The coffee was meh; worse than Keurig, but the Japanese teas were very fine. There were so many food options it is a little overwhelming but I think it would be nice to have a guide to introduce people to how you would do a curated kaiseki meal by course; so folks can enjoy some of that experience. "

"The kids love the apartment bur check in is a bit complicates as filling out all details including address age, etc took me more than half an hour to fill it out especially with more than 4 people. Luckily we were able to do it inside the room otherwise everyone was so tired to wait for me to finish to fill out the check in procedures. Other than this, everything is excellent. Thank you for the stay."

"Beautiful place and excellent service "

"I liked the authentic look and theme of the onsen. Everyone was super nice and helpful. Really enjoyed my time there and the culture. Shame it was just for one night. Oh , P.S. if you intend to use the onsen, you are expected to be in there totally nude, and washed clean before getting in. Sure it's a bit weird of a custom, but worth the experience."

"We loved our stay. It was very clean and very peaceful with gorgeous Mountain View’s and spacious rooms"

"Large clean room. Great view of Mt. Fuji and a lot of things within walking distance. Also very nice of them even after you checkout that they will hold onto your luggage. If you are going to hike Mt. Fuji the bus stop is right out front. Such a pleasant experience. "

"Recommend this property. I stayed in a riverside room. The private onsen was perfect and hearing the river water flow was very relaxing, plus the river colors are surreal. The breakfast buffet had lots of options between western and Japanese cuisine. "

"The Fujiya Hotel is a historic gem in an unforgettable setting, with a staff that is extremely friendly, competent and professional. It’s a one-of-a-kind experience with a beautiful onsite onsen, and easy access to all the best that Hakone has to offer. Definitely one of my all-time favourite travel experiences!"

"It was very clean and beautiful."