Norland Hotels, Miami

"The room was clean but it had a weird smell. "

"The room wasn’t as clean as it was the last time I stayed. When we moved a chair, we found a used bandage with gauze underneath. There was makeup smeared on the bathroom light switch. The air conditioner wasn’t working properly. It would run continuously until we realized we had to shut it off. I believe that the thermostat was faulty. Also, we couldn’t use the room phone to call the lobby desk. One of the mattresses was lumpy and uncomfortable. Since we were only there for 2 nights, we put up with everything. The staff was very friendly. There isn’t much of a kitchen. There was a keurig, tea bags, coffee pods and bottled water. Instead of a mini fridge, we had a cooler that was supposed to keep the temperature at 40 degrees but it didn’t. We put bags of ice in the cooler to keep our water cool. Also, their food and drink items are grossly overpriced. Needless to say, I don’t recommend using this hotel."

"The room was small and lacked counter space and the decor was substandard. The staff was fabulous. Kind and very helpful. The pool was lovely and the staff there wonderful. The breakfast that was included was poor and I do not know why you would not serve the guests that are staying at the hotel excellent coffee. The breakfast had terrible coffee and no choice and it was not up to par. "

"Location was beautiful. Balcony is not completey sectioned off, had to change rooms twice due to uncleanliness. Staff was friendly. "

"Hair on the bed and bathroom not clean "

"The area was great - near beach and restaurants the hotel was old and worn - room was dirty - but sheets were clean - resort fee was 34.00 per person - no idea what that fee was for - pools were small and area by pool was very worn and old "

"Huge property - however expecting staff and security to know the property. Not being able to direct me to the business center was a little frustrating… The elevator in the Tower was pretty disgusting. All in all great property - not sure will return. "

"Staff was super nice and helpful! Thank you!! "

"Clean place the room is very spacious. Overall the price wasn’t too expensive, just a bit on the resort fee while the breakfast is very poorly. "