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"Room was clean and spacious. Bathroom contained ingenious plumbing devices for convenience and best use of space. Public bath was nice and we'll maintained. Jinbei and slippers provided. Front desk was courteous and professional, check in was quick and easy. Location is close to train and bus terminal. "

"Breakfast is good and the onsen is nice. Will stay in Dormy Inn again."

"We had a very pleasant stay at this hotel. Everything about the room was very comfortable and we highly recommend staying here. The hotel staff went above and beyond to help us when we encountered an issue with ETC along the way to this hotel in our rental car. (The issue had nothing to do with the hotel.) We asked the front desk how we should handle this issue as tourists and their staff and management went out of their way to make several phone calls on our behalf with the ETC staff and our rental car company explaining what happened. The hotel manager even said that if our rental car company or ETC gave us any issues when we turn our car in, to reach out to him directly and he would help us which was a very compassionate gesture to offer us. Not only will you get a nice and comfortable hotel room if you stay here, but you will also have very emphatic and friendly staff who will go above and beyond! We are very thankful to the hotel management and staff for taking such great care of us! "

"The free night time ramen was very tasty! All day coffee was good too!"

"Location was amazing and staff was super helpful. "

"Excellent. "

"Spotless hotel chain "

"Clean ,smooth stay"

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."