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"Excellent condition. "

"Lovely hotel "

"I am very impressed with the attending hotel manager on duty during my check-in. He is very understanding, patient, and kind while handling a mistake I made for my booking. "

"Wonderful hotel and delightful experience in Karuizawa- the food, the people the shops. A highlight of our trip."

"It was a very nice hotel. Facilities were fantastic. The food at the downstairs Trattoria was delicious. The front desk staff and room cleaning staff did not communicate well giving a slight downgrade in their overall service score. "

"Great room"

"Clean, staff politeness, good play area for kids, good breakfast and executive drink sessions."

"Nice view from the room"

"Room is huge by Japan standard, a great resort feel. Did not used the Pool. The staffs were really helpful and quite observant! Foods in the buffer and Italian restaurant were great, of course good stuffs don't come cheap. The location is good, as it was intended for outdoor activities. Just that getting around would require transportation (car)."