2/10 Terrible
Sharon
3 Mar 2024
Disliked: Cleanliness
Unpleasant experience
When I arrived there was no one to show me to my room. I phoned the number on my booking but they could not find any record of me having booked with the itinerary number I was given. They gave me another number to call, eventually they found the booking and said ‘the man is coming’. This turned out to be a maintenance man who was very unwell (flu I presume). He showed me a double room but the toilet was broken, a sign in the door saying do not use. I asked for an alternative room with a working toilet. He showed me to a single room but it had not been cleaned. Still had the last guests bedding and rubbish in the bin.
I decided not to stay there so I found another hotel. I went through my booking on hotels.com to ask for a refund, but they said they couldn’t find my booking. Very frustrating!! The money has already left my account but I don’t think I can get it back.
Sharon
Stayed 2 nights in Mar 2024