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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Overview of Mercure Melbourne Caroline Springs

Photo gallery

Lobby
Terrace/patio
Balcony
View from Room
Minibar, in-room safe, desk, iron/ironing board
UNESCO Sustainable Property

Mercure Melbourne Caroline Springs

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Sheets and towels washed at 60°C

Explore the area

    Popular LocationClarke Road Streamside Reserve6 min drive
    Popular LocationIramoo Wildlife Park7 min drive
    Popular LocationWatergardens Town Centre8 min drive
    AirportMelbourne, VIC (MEL-Tullamarine)24 min drive

Choose dates to view prices

Standard Room, 1 King Bed

4.8/5 guest room rating
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Lake View

4.5/5 guest room rating
  • 25 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed

5/5 guest room rating
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

4.1/5 guest room rating
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Balcony, Lake View

5/5 guest room rating
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

About this area

Melbourne

Mercure Melbourne Caroline Springs is located on a lake and in an area with good shopping. Melbourne Star Observation Wheel and Galli Estate Winery are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Melbourne Zoo and Ace Karts - Real Life Racing. Looking to enjoy an event or a game? See what's going on at Flemington Racecourse or Royal Melbourne Showgrounds. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Banchory Grove Grassland Nature Conservation Reserve - 6 min drive
  • Clarke Road Streamside Reserve - 6 min drive
  • Iramoo Wildlife Park - 7 min drive
  • Watergardens Town Centre - 8 min drive
  • Cairnlea Estate Nature Conservation Reserve - 9 min drive

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 7 min drive
  • Melbourne Airport (MEL) - 23 min drive

Restaurants

  • Westwaters Bistro — 1 min walk
  • Lake House - 5 min walk
  • Red Beetle Cafe - 6 min walk
  • Slices Family Restaurant - 7 min walk
  • Izumi - 8 min walk

About this property

Mercure Melbourne Caroline Springs

Eco-friendly Melbourne hotel in Caroline Springs with free parking
This smoke-free hotel features a restaurant, an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café and a spa tub are on-site. All 98 rooms provide conveniences such as sitting areas and coffee makers, plus balconies and LCD TVs with cable channels. Guests will also find WiFi, wired Internet and minibars.
Mercure Melbourne Caroline Springs offers 98 forms of accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (AUD 20 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: AUD 5-25 for adults and AUD 10-10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness centre
  • Indoor pool
  • Hot tub

Family friendly

  • Dry cleaning service
  • Free cots/infant beds
  • Indoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage

Languages spoken

  • English

Business services

  • Meeting rooms
  • Conference centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Similar properties

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2:00 PM - 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out

Special check-in instructions

If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for AUD 44.0 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 for adults, and AUD 10 and AUD 10 for children (approximately)
  • Fee for in-room wireless Internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property only accepts credit cards for all bookings; cash is not accepted
Prepaid credit cards are not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

Can I cancel my reservation for free at Mercure Melbourne Caroline Springs and receive a full refund?
Yes, Mercure Melbourne Caroline Springs offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Melbourne Caroline Springs cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Mercure Melbourne Caroline Springs?
As of 20 Apr. 2021, prices found for a 1-night stay for 2 adults at Mercure Melbourne Caroline Springs on 21 Apr. 2021 start from AU$179, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Mercure Melbourne Caroline Springs have a pool?
Yes, this property has an indoor pool.
Is Mercure Melbourne Caroline Springs pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Mercure Melbourne Caroline Springs?
Self-parking is free at this property.
What time is check-in at Mercure Melbourne Caroline Springs?
Check-in is from 2:00 PM - 11:00 PM. Early check-in is available for a fee of AUD 50 (subject to availability). Late check-in is available during limited hours.
What time is check-out at Mercure Melbourne Caroline Springs?
Checkout is at 10 AM. Late checkout is available for AUD 50 (subject to availability).
Where is Mercure Melbourne Caroline Springs located?
Located in Caroline Springs, this eco-friendly hotel is 1.7 mi (2.7 km) from Clarke Road Streamside Reserve and 2.4 mi (3.9 km) from Ravenhall Nature Conservation Reserve. Banchory Grove Grassland Nature Conservation Reserve and Watergardens Town Centre are also within 6 miles (10 km).

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 319 out of 530 reviews
5 - Excellent 60%
Rating 4 - Good. 160 out of 530 reviews
4 - Good 30%
Rating 3 - Okay. 28 out of 530 reviews
3 - Okay 5%
Rating 2 - Poor. 14 out of 530 reviews
2 - Poor 3%
Rating 1 - Terrible. 9 out of 530 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok
It was an ok stay, front desk said they upgraded me but I do not feel the room was an upgrade. The photos online did not really match where I stayed. The sitting area was not comfortable and the room seemed dark and gloomy. I feel that the room was overpriced for what it was. The location was convenient with a shopping centre across the street and free parking was nice. Clean room.
Stayed 1 night in Dec 2020

4/5 Good

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a hotel in Caroline Springs to stay at to visit family nearby. This was closest and I was pleasantly surprised. The rooms were nice and large, bathrooms also large. Bed was really comfy and hotel was quiet once you were inside the rooms. Our room overlooked the main street (looking towards the shopping complex) and as it was a Friday night there were some people driving hotted up cars up and down the street for a while, but that didn't last long thankfully. There was a bar/restaurant downstairs however as we ate with family at their place we didn't use the eating facilities, but it looked nice. Overall, a convenient and comfortable stay.
Stayed 1 night in Jan 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Parking , Views , Room Size and very good staff
Stayed 1 night in Dec 2020

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok as need more amenities like bath tub and more
Stayed 3 nights in Mar 2020

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