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Reviews

4.5 / 5Excellent
520 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Watergardens Town Centre
    8 min drive
  • Popular Location
    Overnewton Castle
    11 min drive
  • Restaurant
    ArtVo
    23 min drive
  • Airport
    Melbourne, VIC (MEL-Tullamarine)
    19 min drive

Choose dates to view prices

Book online or call:

1800 809 285
  • Standard Room

    Room Amenities

    • Sleeps 3
    More details
  • Standard King Room (Lake View)

    Room Amenities

    • Lake view
    • Sleeps 3
    More details
  • Studio

    Room Amenities

    • Sleeps 3
    More details
  • Superior Balcony Room (Lake View)

    Room Amenities

    • Lake view
    • Sleeps 3
    More details
  • Superior Room

    Room Amenities

    • Sleeps 3
    More details

About this area

Caroline Springs

Mercure Melbourne Caroline Springs is located on a lake and in an area with good shopping. Melbourne Star Observation Wheel and Galli Estate Winery are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Melbourne Zoo and Ace Karts - Real Life Racing. Ready for a night out? Consider ArtVo and Festival Hall.

Popular Location

What's nearby

  • Watergardens Town Centre - 8 min drive
  • Overnewton Castle - 11 min drive
  • DFO Essendon - 16 min drive
  • Highpoint Shopping Centre - 17 min drive
  • Flemington Racecourse - 20 min drive

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 7 min drive
  • Melbourne, VIC (MEL-Tullamarine) - 19 min drive

Restaurants

  • Westwaters Bistro — 1 min walk
  • ArtVo - 23 min drive

About this property

Mercure Melbourne Caroline Springs

Lakefront hotel with restaurant and indoor pool
This smoke-free hotel features a restaurant, an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/café and a spa tub are on-site. All 58 rooms provide conveniences such as sitting areas and coffee makers, plus balconies and LCD TVs with cable channels. Guests will also find wireless Internet access (surcharge), wired Internet (surcharge) and minibars.
Mercure Melbourne Caroline Springs offers 58 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.
In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: WiFi (AUD 19 per night), Wired Internet (surcharge)
Available in some public areas: Free WiFi

Parking and public transport

Free self parking
Parking height restrictions apply

Food and drink

Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: AUD 5-25 for adults and AUD 10-10 for children
1 restaurant and 1 coffee shop/cafe
1 bar
Room service available

Things to do

Billiards/pool table
Fitness centre
Indoor pool
Hot tub

Family friendly

Dry-cleaning service
Free cots/infant beds
Indoor pool
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Ballroom
Lift
Free newspapers in reception
Reception hall

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Luggage storage

Languages spoken

English

Business services

Meeting rooms
Conference centre

Outdoors

Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible parking
Wheelchair-accessible path of travel

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Free toiletries
Hairdryer
Shower

Entertainment

32-inch LCD TV
TV channels

Food and drink

Coffee/tea maker
Minibar

Outdoor space

Balcony

More

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area

Policies

Check-in

Check-in between 2 PM - 11 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability

Special check-in instructions

  • If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation.
  • Guests are required to contact the hotel in advance if arriving outside of normal check-in hours. Contact information can be found in the booking confirmation.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cots (infant beds)!

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between AUD 5 and AUD 25 for adults, and AUD 10 and AUD 10 for children (approximately)
  • Fee for in-room wireless Internet: AUD 19 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 19 per night (rates may vary)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Prepaid credit cards are not accepted for any bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property will place a credit card authorization at check-in for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply.

Property is also known as

  • Mercure Melbourne Caroline Springs Hotel
  • Mercure Melbourne Caroline Springs
4.5

Excellent

5 - Excellent
316
4 - Good
155
3 - Okay
26
2 - Mediocre
14
1 - Poor
9
4.6
Cleanliness
4.4
Service and Staff
4.3
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property was excellent value. Massive Superior Bedroom, very clean, beautifully appointed. Close to the restaurant precinct, great view of the lake and lovely staff. We will definitely return to this Hotel and would highly recommend.

Stayed 1 night in Feb. 2020

4/5 Good

  • Liked: Cleanliness

Stayed 1 night in Dec. 2019

2/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Dec. 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    I love that I could live here but it did get quite noisy being a weekend.

    Stayed 2 nights in Nov. 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Nov. 2019

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