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Mercure Melbourne Albert Park

Photo gallery for Mercure Melbourne Albert Park

Primary image
Indoor pool
Indoor pool
In-room safe, desk, laptop workspace, blackout curtains
Room service – dining

Overview of Mercure Melbourne Albert Park

UNESCO Sustainable Travel Pledge

Mercure Melbourne Albert Park

4.0 star property

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Map
65 Queens Road, Melbourne, VIC, 3004

Explore the area

  • Popular LocationAlfred Hospital12 min walk
  • Popular LocationAlbert Park Lake18 min walk
  • Popular LocationMelbourne Sports & Aquatic Centre4 min drive
  • AirportMelbourne, VIC (MEL-Tullamarine)29 min drive

Choose dates to view prices

About this area

Melbourne

Located in Melbourne, Mercure Melbourne Albert Park is in the business district and on a lake. The area's natural beauty can be seen at Albert Park Lake and St Kilda Beach, while Luna Park and SEA LIFE Melbourne are popular local attractions. Looking to enjoy an event or a match? See what's going on at Melbourne Cricket Ground or Marvel Stadium. Spend some time exploring the area's activities, including golfing and outlet shopping.
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Map

What's nearby

  • Alfred Hospital - 12 min walk
  • Albert Park Lake - 18 min walk
  • Chapel Street - 19 min walk
  • Melbourne Sports & Aquatic Centre - 4 min drive
  • Luna Park - 6 min drive

Getting around

  • Spencer Street Station - 11 min drive
  • Prahran Station - 16 min walk
  • Melbourne Airport (MEL) - 29 min drive

Restaurants

  • The Little Pho Cafe - 6 min walk
  • Woods - 6 min walk
  • Village Melbourne - 7 min walk
  • My Goodness - 7 min walk
  • The Chevron - 9 min walk

About this property

Mercure Melbourne Albert Park

4-star, family-friendly hotel near Albert Park Lake
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
Mercure Melbourne Albert Park offers 209 accommodations with a safe and coffee/tea makers. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Portuguese, Spanish, Swedish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Free in-room WiFi is limited to 24 hours per day (3-device limit)
  • Available in some public areas: Free WiFi and wired Internet
  • WiFi in public areas is free for up to 24 hours per day (3-device limit)

Parking and public transport

  • Secured covered self parking on site (AUD 20 per day)
  • Secured covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 25 for adults and AUD 25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Windows Restaurant
  • Espresso Bar
  • Atrium bar & lounge

Things to do

  • 18 holes of golf
  • Fitness centre
  • Indoor pool
  • Sauna

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Soundproofing

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Business-friendly
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Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Friday:
  • Restaurant
The following facilities are closed on Sunday and Saturday:
  • Restaurant

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 250 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: AUD 25 for adults and AUD 25 for children (approximately)
  • Covered self-parking fee: AUD 20 per day
  • Valet parking fee: AUD 35 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi is limited to 24 hours per day (3-device limit); WiFi in public areas is also free for up to 24 hours per day (3-device limit)
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Mercure Albert
Mercure Albert Hotel
Mercure Albert Hotel Melbourne Park
Mercure Melbourne Albert Park
Mercure Melbourne Park
Mercure Melbourne Albert Park Hotel
Mercure Albert Park Hotel
Mercure Albert Park
Mercure Melbourne Albert Park Hotel
Mercure Melbourne Albert Park Melbourne
Mercure Melbourne Albert Park Hotel Melbourne

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 326 out of 994 reviews
5 - Excellent 33%
Rating 4 - Good. 343 out of 994 reviews
4 - Good 35%
Rating 3 - Okay. 198 out of 994 reviews
3 - Okay 20%
Rating 2 - Poor. 91 out of 994 reviews
2 - Poor 9%
Rating 1 - Terrible. 36 out of 994 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.2/5

Staff & service

3.8/5

Amenities

3.8/5

Property conditions & facilities

3.7/5

Eco-friendliness
Write a review

3/5 Okay

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Did not like that we had to step into bath for shower. Not easy for older people with issues or that I had to move furniture to access a power point to use a cpap machine
Stayed 2 nights in Jul 2022

2/5 Poor

Disliked: Staff & service, amenities
Severe lack of forethought and communication.
Stayed 2 nights in Jun 2022

2/5 Poor

Business traveller
Disliked: Property conditions & facilities
The air conditioner in the room was barely functional. It became fairly stuffy and suffocating despite switching it onto ‘high fan’ mode. The room was cleaned daily but on alternate days. They didn’t replenish the body lotion and other toiletries in the bathroom. Bfast spread was quite good.
Stayed 3 nights in Jun 2022

3/5 Okay

Couple stay - hotel good location
Stayed for 4 nights due to a wedding across the road. Hotel is 4* rated, but I have stayed in better 3* hotels. No information on website or in rooms to advise restaurants are closed (except for breakfast). Room service was available if required. Cleaners literally clean to the exact list provided to the in the morning by management. Rooms are only serviced every 3 days unless you request the night before - but there is no information to tell you this. Standard message in room - it says if you want to receive new towels then place towels in bath. We did this abs put the sign on the door that said “we are up or out, please make up our room” returned 5 hours later to room in the same state. Asked housekeeping and they said no you are not on todays list so can’t give you new towels. Hmmm, why provide the tag and advice then. Room service trays and a pizza box from 1 room sat in the hall way for over 24hrs even as housekeeping pushed their trolley past them. Not sure that it’s worth the rating or the $
Stayed 4 nights in May 2022

3/5 Okay

Liked: Cleanliness, staff & service
Rated to highly. Good location, but . . .
Listed as a 4* hotel. Hmmm. Foyer and entry looks great. The room was average and dated. 3-3.5* at the most. King beds (2 singles together) that don’t even join at the same height. Concierge was great and very helpful. No details provided anywhere about the restaurant actually being closed (only open for breakfast).
Stayed 4 nights in May 2022