Overview of Best Western Melbourne City

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Guest reviews

4.2 / 5Very Good
3,305 reviews


  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Breakfast Available


Explore the area

Popular LocationSEA LIFE Melbourne3 min walk
Popular LocationMelbourne Convention and Exhibition Centre5 min walk
RestaurantFlinders Lane10 min walk
AirportMelbourne, VIC (MEL-Tullamarine)19 min drive

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Free cancellation on all rooms

You can change or cancel this stay if plans change. Because flexibility matters.

  • Matchbox


    Room amenities

    • Sleeps 1
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  • Standard Trio Room

    Standard Trio Room

    Room amenities

    • Sleeps 3
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  • Standard Twin Room

    Standard Twin Room

    Room amenities

    • Sleeps 2
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  • Shoebox


    Room amenities

    • Sleeps 2
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  • Rooftop Apartment

    Rooftop Apartment

    Room amenities

    • Sleeps 2
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  • Standard King Room

    Standard King Room

    Room amenities

    • Sleeps 2
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  • Courtyard Room - Pet Friendly

    Courtyard Room - Pet Friendly

    Room amenities

    • Sleeps 2
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About this area


In the city centre and near a metro station, Best Western Melbourne City is in an area with great shopping. Eureka Tower and Federation Square are notable landmarks, and some of the area's popular attractions include SEA LIFE Melbourne and Melbourne Star Observation Wheel. Looking to enjoy an event or a game? See what's going on at Marvel Stadium or Melbourne Cricket Ground. Our guests appreciate the hotel's location for the sightseeing.

Popular Location

What's nearby

  • SEA LIFE Melbourne - 3 min walk
  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino and Entertainment Complex - 6 min walk
  • Eureka Tower - 15 min walk
  • Marvel Stadium - 15 min walk

Getting around

  • Spencer Street Station - 6 min walk
  • Flagstaff Station - 16 min walk
  • Melbourne, VIC (MEL-Tullamarine) - 19 min drive


  • Oliviers Cafe — 1 min walk
  • Flinders Lane - 10 min walk

About this property

Best Western Melbourne City

3.5-star Melbourne hotel in Melbourne Central Business District, walk to Melbourne Convention and Exhibition Centre
A coffee shop/café, a rooftop terrace and self parking are available at this hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 114 individually decorated rooms feature free WiFi and room service. For a bit of entertainment, plasma TVs come with digital channels, and guests can also appreciate conveniences like fridges and coffee makers.
Best Western Melbourne City offers 114 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 32-inch Plasma televisions come with premium digital channels.
Bathrooms include a shower and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Property amenities


Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking (surcharge)
Parking height restrictions apply

Food and drink

Continental breakfast available for a fee 7 AM–12:30 PM on weekdays and 7:30 AM–12:30 PM on weekends
1 coffee shop/cafe
Room service available

Family friendly

Dry-cleaning service
Laundry facilities


Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Languages spoken



Rooftop terrace


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Wheelchair-accessible path of travel


Designated smoking areas
TV in reception

Room amenities


Air conditioning


Free toiletries


32-inch plasma TV
TV/satellite channels
Premium channels

Food and drink

Coffee/tea maker


Individually decorated
Individually furnished
Iron/ironing board



Check-in between 3 PM - 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 11 AM
Late check-out subject to availability


  • Pets are allowed for an extra charge per pet, per night.
  • 2 per room
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types accepted at this property

American Express
Diners Club
JCB International

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • A pet fee will be charged per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Tax ID - 68932034202.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guest rooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Parking height restrictions apply.

Property is also known as

  • Pensione Hotel Melbourne
  • Pensione Hotel
  • Pensione Melbourne
  • Pensione
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel

Guest reviews


Very Good

5 - Excellent
4 - Good
3 - Okay
2 - Mediocre
1 - Poor
Service and Staff
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked that there was a cafe in the hotel and that it was close to the train station.

Stayed 1 night in Mar. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

The skylight in the room needed a night time blind to keep the street lights from keeping you awake. The studio rooms may be fine for one person, but for rwo with suitcases and no room to leave them open for access during a 3 night stay, its a little small.

Stayed 3 nights in Mar. 2020


  • Liked: Staff & service

This property is in a good location. Great restaurants nearby. Hotel is not very accessible narrow hallways and doorways. The shower is very narrow and difficult to enter if you have any weight issues

Stayed 1 night in Mar. 2020


  • Liked: Cleanliness
  • Disliked: Amenities, property conditions & facilities

Good locale, can leave bags and they will place in room. Didn't like late check in, security deposit, noise and kettle had no appropriate plug in spot.

Stayed 1 night in Mar. 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Mar 1, 2020 , our room 330 , we back to the hotel after 10:30 pm , we heard somebody Vigorously closed the door every 5-10 mins , more than 3-4 times , we heard the sound , then immediately opened our door to check it ? But we did not see anybody leaving on 3rd ? Due to the noise door sound , we called the front desk , staff came up hi follow up .

Stayed 4 nights in Feb. 2020