- Liked: Cleanliness, staff & service
- Disliked: Property conditions & facilities
Staff were lovely. Food was lovely. The room temperature could not be adjusted, or the system was broken, either way we were cold. The room had no hand soap! We paid good money for the room, you'd expect the basics would be covered, especially at the moment. We had a very tight schedule so did not have much time to go chasing for any. Luckily we had our shower gel with us to use as soap. The room was okay but a little disappointing for the price. We were sold the room with free wifi, which was not true at all, you have to pay for wifi. Highly disappointed but again did not have any time to go fighting about it. We were charged a couple of pounds more than what the booking confirmation was. Unfortunately realised this only afterwards so decided not to kick up a fuss, though it is a bit irritating. The hotel is a bit basic and way too expensive for what you get. The location was good for what we needed.