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Overview of DoubleTree by Hilton London - Docklands Riverside

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Guest reviews

3.9 / 5Good
1,981 reviews
Guests rated this property 4.1/5 for cleanliness.

Amenities

  • Free WiFi
  • Air Conditioning
  • Restaurant
  • Gym

Map

Highlights

Popular LocationTower Bridge14 min drive
Popular LocationO2 Arena25 min drive
RestaurantThe Blacksmiths Arms1 min walk
RestaurantThe Clipper1 min walk
AirportLondon (LCY-London City)29 min drive

Choose dates to view prices

  • Twin Room

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 2
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  • Junior Suite, 1 King Bed, Balcony, River View

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 3
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  • Family Room, 2 Double Beds (Deluxe)

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 5
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  • Family Room

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 5
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  • Room, 1 King Bed

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 2
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  • Suite, Business Lounge Access

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 3
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  • Room, 1 Queen Bed

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 2
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  • Room, 1 Double Bed

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 1
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  • Executive Room, 1 King Bed, Balcony

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 2
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  • Suite, 2 Bedrooms

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 4
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  • Executive Room, 1 Queen Bed, Balcony

    Room amenities

    • 26 sq m
    • City view
    • Sleeps 2
    Show details

About this area

London

Located in London's Southwark neighbourhood, DoubleTree by Hilton London - Docklands Riverside is near a metro station and on a river. Tower of London and Royal Observatory are cultural highlights, and some of the area's notable landmarks include St. Paul's Cathedral and London Eye. Looking to enjoy an event or a match? See what's going on at London Stadium or O2 Arena. Take the opportunity to explore the area for water adventures such as boat tours. Our guests appreciate the hotel's quiet location.

Map
Popular Location

What's nearby

  • Tower Bridge - 14 min drive
  • London Bridge - 17 min drive
  • The Shard - 18 min drive
  • O2 Arena - 25 min drive
  • Tower of London - 26 min drive

Getting around

  • Canada Water Underground Station - 4 min drive
  • Rotherhithe Overground Station - 19 min walk
  • London (LCY-London City) - 29 min drive

Restaurants

  • Columbia — 1 min walk
  • Urban Beach — 1 min walk
  • The Blacksmiths Arms - 1 min walk
  • The Clipper - 1 min walk
  • Columbia Restaurant - 2 min walk

About this property

DoubleTree by Hilton London - Docklands Riverside

Riverside London hotel in Southwark with restaurant
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café and a snack bar/deli are on-site. All 378 rooms provide conveniences such as fridges and coffee makers, plus free WiFi and 24-hour room service. Other amenities available to guests include Smart TVs, hairdryers and laptop-compatible safes.
DoubleTree by Hilton London - Docklands Riverside offers 378 forms of accommodation with laptop-compatible safes and a safe. Smart televisions are featured in guestrooms. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.
This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking: GBP 16 per night
Free ferry terminal shuttle

Food and drink

Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 21.95 per person
1 restaurant and 1 coffee shop/cafe
2 bars/lounges
24-hour room service
Coffee/tea in a common area

Things to do

Fitness centre

Family friendly

Dry-cleaning service
Free cots/infant beds
Free rollaway/extra beds
Corner/local shop
Laundry facilities
Fridge
Snack bar/deli

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Corner/local shop
Library
Reception hall
Vending machine

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tour/ticket assistance
Wedding services

Languages spoken

Arabic
English
French
Lithuanian
Portuguese
Spanish
Turkish

Business services

14 meeting rooms
Computer station
Conference space (9322 square feet)

Outdoors

BBQ grill(s)
Terrace

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices available
In-room accessibility
Roll-in shower
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair accessible (may have limitations)

More

Smoke-free property
TV in reception

Room amenities

Bedroom

Climate control (air conditioning)
Free cots/infant beds
Free rollaway beds
Linens

Bathroom

Free toiletries
Hairdryer
Shower/bathtub combination

Entertainment

47-inch smart TV
Premium channels

Food and drink

Coffee/tea maker
Fridge

More

Desk
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in between 3 PM and midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free rollaway/extra beds!
Free cots (infant beds)

Payment types

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: GBP 21.95 per person (approximately)
  • Self-parking fee: GBP 16 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property is also known as

DoubleTree Hilton London Docklands Riverside Hotel
DoubleTree Hilton Docklands Riverside Hotel
DoubleTree Hilton London Docklands Riverside
DoubleTree Hilton Docklands Riverside

Guest reviews

5 - Excellent
671
4 - Good
775
3 - Okay
303
2 - Mediocre
155
1 - Poor
77
4.1
Cleanliness
4.1
Service and Staff
3.9
Amenities
3.8
Property condition

2/5

  • Liked: Cleanliness, staff & service
  • Disliked: Property conditions & facilities

Staff were lovely. Food was lovely. The room temperature could not be adjusted, or the system was broken, either way we were cold. The room had no hand soap! We paid good money for the room, you'd expect the basics would be covered, especially at the moment. We had a very tight schedule so did not have much time to go chasing for any. Luckily we had our shower gel with us to use as soap. The room was okay but a little disappointing for the price. We were sold the room with free wifi, which was not true at all, you have to pay for wifi. Highly disappointed but again did not have any time to go fighting about it. We were charged a couple of pounds more than what the booking confirmation was. Unfortunately realised this only afterwards so decided not to kick up a fuss, though it is a bit irritating. The hotel is a bit basic and way too expensive for what you get. The location was good for what we needed.

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service
  • Disliked: Room comfort

No Laundry Facilities as listed and rooms DRAFTY

Family of 5 for 7 nights: First night our room was so drafty the shower curtain was blowing, even though the windows were all shut. The sofa bed, when opened, was angled so the feet were above the head, so my kids flipped their pillows to the foot of the bed. Our room was switched for the remaining 6 nights. Hotels.com had laundry facilities listed, so we only packed for 4 days, intending to do our laundry halfway through. There are NO laundry facilities and the laundry service is outrageously priced. The bed the first night was amazing but for the rest of the week, it had springs that kept hurting my hips. I'm an averaged sized, middle aged woman and don't usually have a problem with sore hips from springs in a mattress. I'd never been so happy to sleep on my own bed as I was when I returned home. The second room was also drafty, but mainly in the bathroom. The heater had a really hard time keeping up and the room varied between chilly and cold the entire week. I had the heat set to 29 C, but I'm not sure it ever actually got above 19C.

Stayed 7 nights in Feb 2020

1/5

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    Fantastic stay, slightly oversold room

    Room was a bit underwhelming for a ‘Junior Suite with Balcony’ - would have thought this would mean a separate living area but instead greeted by a sofa against a wall. TV nowhere near the sofa or bed, the bed was incredibly close to the door and quite uncomfortable, and the balcony was laughably small - just about wide enough for two people to stand shoulder to shoulder. Felt a little bit like the room had been oversold, however the view was fantastic.

    Stayed 2 nights in Feb 2020

    4/5 Good

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    Communication of desk staff poor little understanding of the English language Conversation and processes, service of bar staff poor due to errors made at check in desk. Breakfast good but staff not attentive for drinks, bit like look and find. Ferry service good but had used before so was aware how it worked .

    Stayed 2 nights in Feb 2020