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"We had a great stay! The room was clean, bed comfortable and shower was great! The staff were very friendly and helpful and the food for breakfast was delicious. We would stay again."

"Staff was great and helped with everything and answered all questions. The breakfast was great. The rooms were small but for couple of nights it is ok. "

"Clean, modern, tastefully decorated, friendly and helpful staff, conveniently located near the train station."

"Good central location"

"Very clean property. Hotel looks a bit tired and maybe could do with a makeover. Food very expensive for what you receive. We stayed in the lodge while it was very clean the shower was not fit for purpose, no pressure and if you are over 5foot8 impossible to get under shower head. The lodge rooms are very close together while it is not the property itself fault the doors banging shut in the lodge building was extremely loud. This was going on most of night and early mornings. We also had an incident where someone managed to get a key to our room and walk in while we were there. Very strange. "

"Breakfast menu was great, nice spot to eat by the river. The room and areas were all clean, good spaces and quiet. Staff were amazingly friendly and helpful. "

"We will be contacting the hotel directly. Starting with the positives, the location is excellent - step out the door and you are directly in the city centre. I simply cannot comment on the staff - we only met them at check-in. They were not particularly friendly, very much “do it yourself” type of attitude. They weren’t rude by any stretch, but there wasn’t a sense of willingness to help. The building is very old and outdated, which could add to the charm but when you have bobbling carpets, sloping floors and peeling/ stained photographs, you see that no effort has been made to tap into this. Now we come to the cleanliness of the property. Worst I’ve ever seen. I’m only glad that we didn’t bring our children here as my daughter has a dust allergy. From the fire place in the foyer to the desk in the room, to the ridges in the bathroom - there was thick dust! It was disgusting. Some of the towels had stains which is unnecessary! On the first night, someone had clearly been eating a Sandwick in the foyer and had left crumbs on the desk. Those remained there until we checked out at 11pm on two days later. There was a general lack of attention to detail of the most basic forms across the board. When we checked out, there was no member of staff to be seen. The bed was comfy enough and the bedding clean, but that’s where it ended. I can safely say that we will not be staying in this property again but hope management take the feedback on board for future guests."

"Great place, friendly. Clean, nice breakfast and gym"

"A fantastic hotel in a great location for visiting Inverness, riverside and scenic, lovely breakfast and friendly staff, super clean and a great feel."