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Reviews of Alila Bangsar, Kuala Lumpur

5 out of 5
Alila Bangsar, Kuala Lumpur
58 Jalan Ang Seng, Kuala Lumpur, Kuala Lumpur

Reviews

9.2

Wonderful

Rating 10 - Excellent. 265 out of 411 reviews" "
Rating 8 - Good. 113 out of 411 reviews" "
Rating 6 - Okay. 17 out of 411 reviews" "
Rating 4 - Poor. 9 out of 411 reviews" "
Rating 2 - Terrible. 7 out of 411 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yuet Ling Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean and well appointed. I had requested for twin beds but got a king bed, it's not a big issue but I wasn't informed. Front desk also did not inform us at check-in about free shuttle service to nearby malls. Only found out during check-out when I overheard them informing another guest.
Stayed 3 nights in Apr 2024
Response from Nancy on 6 May 2024
Dear Olivia, Thank you for staying with us and taking the time to share your experience. We are delighted that overall, you had an enjoyable experience at our hotel. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. We apologized for the oversight in not providing with the information on our shuttle services and not providing you with the correct room choice. We will address these issues with the Front Office team to ensure that all guests are well informed about the amenities available to them during their stay. We truly appreciate your feedback as it is with feedback like yours that we can continue to deliver better guest experiences. Thank you and we look forward to having another opportunity to welcome you back in the near future.

10/10 Excellent

SARAH LAVINIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exceptional. The lobby and pool views are amazing and the room was very large and well designed. We really enjoyed our stay.
Stayed 1 night in Apr 2024
Response from Nancy on 30 Apr 2024
Dear Sarah, Thank you for staying with us and taking the time to leave us this review. We are indeed delighted to know that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Stay safe !Kind regards

10/10 Excellent

Derong, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the architecture.
Stayed 2 nights in Apr 2024
Response from Nancy on 26 Apr 2024
Dear Derong, Thank you for staying with us and taking the time to share your feedback. We are indeed delighted to know that you enjoyed your stay with us and the beautiful design of the hotel by award winning design firm Neri and Hu. We look forward to welcoming you back in the near future. Kind regards

6/10 Okay

SIVATHAS

Stayed 5 nights in Mar 2024
Response from Nancy on 30 Apr 2024
Dear Sivathas,Thank you for staying with us and taking the time to share this review. We sincerely hope that you did had a good stay. We are always happy to hear feedback from our guests on their experiences. Stay safe!Kind regards

10/10 Excellent

Sanjiv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class hotel which located close to transportation and a few steps from little India. Although major attractions are not within walking distance, you can take the LRT to anywhere in Kuala Lumpur. Hotel rooms are spacious, very modern and nicely priced a definite plus for any holiday traveler. One draw back is the location being a bit away from other main attractions in KL. LRT close by definitely helps to get to places. Overall a highly recommended hitel
Stayed 7 nights in Feb 2024
Response from Nancy on 26 Apr 2024
Dear Sanjiv, Thank you for staying with us on your recent visit to Kuala Lumpur. We are indeed delighted to know that you enjoyed your stay with us. Indeed, we are in an ideal location, away from the bustle, yet still connected. We are looking forward to having another opportunity to welcome you back in the near future. Kind regards

10/10 Excellent

Brad

Travelled with group
Liked: Amenities, property conditions & facilities
The hotel sits on the top of a 40 story hi rise. The hotel occupies the top 8-10 floors. The views are remarkable and our room had a vaulted siting room window side. Staff were very attentive and al always greeted us cheerfully. It is a very inexpensive Grab ride to many districts that have shopping dining and much more.
Stayed 7 nights in Jan 2024
Response from Nancy on 26 Apr 2024
Dear Brad, Thank you for staying with us and taking the time to share your review with us. We are indeed delighted to know that you enjoyed your stay with us, and we look forward to having another opportunity to be of service to you. Kind regards

10/10 Excellent

Noranah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Nancy on 26 Apr 2024
Dear Noranah, Thank you for staying with us and taking the time to share your feedback with us. We are indeed delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.Kind regards,

10/10 Excellent

Johannes

Stayed 3 nights in Jan 2024
Response from Nancy on 26 Apr 2024
Dear Johannes, Thank you for staying with us recently. We are indeed delighted to know that you enjoyed your stay. We look forward to seeing you again in the near future.Thank you for taking the time to share your feedback. Kind regards

8/10 Good

Jing Xiong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Nancy on 26 Apr 2024
Dear Jing Xiong, Thank you for staying with us and taking the time to leave us a review. We are indeed delighted to know that you enjoyed your stay with us. We look forward to having another opportunity to welcoming you back. Kind regards,

8/10 Good

Joanna

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Garden hotel with best view
First time stay in this new hotel and amaze about the view, design, vibes of the hotel. Like the design of lobby, room and its diff from traditional. However TV lack of choices and bad reception. Door to separate toilet and shower point can’t close properly. Hope they will be improved.
Stayed 1 night in Jan 2024
Response from Nancy on 26 Apr 2024
Dear Joanna, Thank you for staying with us and taking the time to leave us this review. Your feedback is very important to us as it is with feedback like yours, we can continue to strive for better guest experiences. We look forward to welcoming you back in the near future. Kind regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5-star modern hotel at an affordable price
Alila is located right next to the metro station and is connected via a bridge so it is great for visitors who are not driving. All the areas are nicely designed and new. The room is of decent size and we had a lot of space to open three medium-large luggages. My parents took the bed and I took the sofa bed which was still very comfy. Wall socket was available next to the sofa bed too which was a plus. The design of the room is very modern which I absolutely adore, just that none of the bathroom doors can be locked and there is a gap in the door that's facing the bed which is not the best design I guess. The mini fridge is not cold and is kinda lame with the wonky shelf, but that's alright. Netflix is not available on their tv, can only connect via HDMI from your laptop to access it. These are just small things not a big problem. I think Alila has a great price point for the quality they're offering. I highly recommend it.
Stayed 3 nights in Jan 2024
Response from Nancy on 26 Apr 2024
Dear Anonymous, Thank you for staying with us and taking time to share your review with us. We are indeed delighted to know that you enjoyed your stay with us. Your feedback on the rooms amenities is much appreciated as it is with comments like yours that we can continue to strive to be better in our service deliveries. Looking forward to having another opportunity to welcoming you back. Kind regards,

10/10 Excellent

Liza Y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Splendid view at high floor room. Room is very spacious with new ID. Eco-friendly. Very convenient to downtown tourist areas. Hotel is just near LRT . No non-slippery mat at shower area for elderly.
Stayed 1 night in Dec 2023
Response from Nancy on 26 Apr 2024
Dear Liza YThank you for taking the time to share your feedback and staying with us. We are indeed delighted to know that you enjoyed your stay with us. We look forward to having another opportunity to serve you in the near future. Kind regards

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful - the amenities are awesome including the pool, access to tea and coffe and snack bar and the staff were wonderful. My only complaint is that the hotel itself is difficult to get to if you want to walk around. The entrance requires a bridge and a walk up to get to the other side of the street and then you have to go up to the 41st floor to then go back down to your room on either the 35th or 40th floor. The process got a bit annoying.
Stayed 2 nights in Dec 2023
Response from Nancy on 26 Apr 2024
Dear Rachel, Thank you for staying with us and taking the time to share your feedback. We are indeed delighted to know that you enjoyed your stay, and we look forward to welcoming you back in the near future.

8/10 Good

Joanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Under 10mins drive to mid valley mall. Good boutique hotel. Free coffee was horrible, breakfast buffet selection limited. Service was pleasant. Carpark is very tight.
Stayed 2 nights in Dec 2023
Response from Nancy on 26 Apr 2024
Dear Joanna, Thank you for staying with us and taking the time to share this review. We are delighted to hear that you enjoyed your stay with us. Your feedback on the food and beverage experience, we are very disappointed to know that it is not up to expectation and please be rest assured the team is looking into further improvement. Thank you for your feedback and we look forward to another opportunity to serve you better. Kind regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. A great location. Nice and helpful staff
Stayed 2 nights in Dec 2023
Response from Nancy on 26 Apr 2024
Dear Michelle, Thank you for staying with us and taking the time to share your experience. We are indeed delighted to know that you enjoyed your stay, and we look forward to having you back again in the near future.Kind regards,

10/10 Excellent

Alan Kok Aun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To review this stay I have to split into 2 parts. 1) Look and feel ( physical ) 2) Tone and manner ( intangible ) 1) The property is indeed very cosy and gives an earthy vibe.It put my family and me at ease upon entering. From level 1 to level 41, we felt comfortable and relaxed.Upon collecting our key cards, and proceeding to our room on level 37, we felt welcome and at ease in our surroundings.The room was superb.It's one of those rooms where you actually look forward to spending time in .I have travelled for work and leusure , and by far this property is 1 of the better ones. The swimming pool was located such that it was outdoors but shielded by the property itself . The surrounding estate is nothing to shout about, but it's a good quiet neighbourhood. 2) The staff are warm and friendly.Many a time when I check into a hotel and instructions are given, they seem authoritative. Not here.The staff ( young gentleman )who explained things to me, for my check in on 3 December about 6pm, he seemed really happy to be there.He gave the vibe of actually wanting us to have a good and relaxed time here. So did the welcoming party at botanico for bfast ! Happy staff means management are doing things right ! The cleaners were polite and very friendly. Overall this is 1 of the best experiences I've had overseas so far. As a traveler I value staff interactions more than what the property can offer. Alila Bangsar has exceeded my expectations for an exceptional hotel stay. Good job !
Stayed 6 nights in Dec 2023
Response from Nancy on 26 Apr 2024
Dear Alan, Thank you for choosing to stay with us and taking the time to share your wonderful review. We are indeed delighted to know that you enjoyed your stay with us, and we look forward to welcoming you back. Kind regards

10/10 Excellent

Alfred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Nancy on 28 Nov 2023
Dear Alfred, Thank you for staying with us on your recent trip to Kuala Lumpur. We are delighted to know that you had a great stay, and we look forward to having you back in the near future.

8/10 Good

Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located right next to Bangsar station. From here 1 stop to KL Sentra or Midvalley Mega mall. Convenient with food options in the area. Hotel itself is pretty new and clean. Staffs are friendly. Gym and swimming pool are great. Bonus point gives to the coffee machine and snack station near the lifts on every level. The only part that needs improve is the lift. Only 1 lift was working during the time we stayed. So the wait is bit long from reception to ground lobby.
Stayed 3 nights in Nov 2023
Response from Nancy on 28 Nov 2023
Dear Ting, Thank you for staying with us recently and enjoying the facilities and the convenient location where we are located. Happy to let you know that the elevators are back in working order. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Pettie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great but the neighborhood was a little rough
Stayed 4 nights in Oct 2023
Response from Nancy on 8 Nov 2023
Dear Pettie, Thank you for staying with us recently. Delighted to know that you enjoyed the stay with us. Looking forward to welcoming you back in the near future.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Nancy on 7 Nov 2023
Dear Jennifer, Thank you for staying with us. We are delighted to know that you enjoyed your stay. We look forward to welcoming you back.

10/10 Excellent

Yaxin Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt really luxurious, the room was very clean and spacious! We really enjoyed our stay!
Stayed 2 nights in Oct 2023
Response from Nancy on 27 Oct 2023
Dear Claudia, Thank you for staying with us and taking the time to share this review. We are delighted to know that you enjoyed your stay and looking forward to welcoming you back soon.

10/10 Excellent

Teoh

Liked: Cleanliness, staff & service, property conditions & facilities
Best experience in bangsar
Stayed 2 nights in Oct 2023
Response from Nancy on 24 Oct 2023
Dear Teoh, Thank you for staying with us and taking the time to share your feedback. We are delighted to know you enjoyed your stay and we look forward to welcoming you back in the near future.

10/10 Excellent

shaohua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern oasis in a very busy city. Convenient especially with LRT or Grab. Just a beautiful place. Great for business travel. The local restaurants within walking distance are excellent: ranging from high end to very inexpensive street ones.
Stayed 4 nights in Oct 2023
Response from Nancy on 24 Oct 2023
Dear Shaohua, Thank you for staying with us. We are delighted to know that you enjoyed your stay. Indeed, we are centrally located and accessible via the LRT which make moving around easy. We look forward to welcoming you back in the near future.

10/10 Excellent

Tze Huan

Liked: Cleanliness, staff & service, property conditions & facilities
The mood is relaxing
Stayed 2 nights in Oct 2023
Response from Nancy on 24 Oct 2023
Dear Tze Huan, Thank you for staying with us and taking the time to share with us your feedback. We are delighted to know that you had a relaxing stay as all staycation should be. We look forward to welcoming you back in the near future.

8/10 Good

Christian

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nancy on 24 Oct 2023
Dear Christian, Thank you for staying with us recently and we hope that you had a good stay with us and we look forward to having another opportunity to welcome you back in the near future.

10/10 Excellent

Kaushal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, comfortable, clean place and well upto Hyatt standards. The only demerit is it is a bit further out from downtown and the neighborhood is still underdeveloped.
Stayed 1 night in Aug 2023
Response from Nancy on 24 Oct 2023
Dear Kaushal, Thank you for staying with us and sharing your review. We are delighted to know that you enjoyed your stay. Regrettably, the accessibility via LRT (station linked to a bridge connected to hotel) to downtown must have not been shared with you as it will have been very convenient for moving around. We hope that we will have another opportunity to welcoming you back and share with you the Gems around Brickfields and Bangsar.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very comfortable.
Very clean and very comfortable.
Stayed 6 nights in Jul 2023

10/10 Excellent

Pamela

Stayed 2 nights in Jul 2023

8/10 Good

Yaseen

Stayed 2 nights in Jun 2023

8/10 Good

Matthew, Neston

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has a great location for access in to KL, with a bridge link to Bangsar station. The rooms have great views given there location at the top of the building.
Stayed 4 nights in Jun 2023
Response from Nancy on 24 Oct 2023
Dear Matthew, Thank you for staying with us recently and we are delighted to know that you enjoyed your stay. We look forward to welcoming you back in the near future.

8/10 Good

Damien

Stayed 1 night in Jun 2023

8/10 Good

Richard

Stayed 4 nights in May 2023

2/10 Terrible

J

The location seems a little off. The surrounding other than the hotel felts quite out of place. Service was not up to standard, food choices was limited and the lift was too slow to be serving so many levels. The toilet was smelly the whole time even when it’s vacant in the room. Almost fell while walking to the fitness room as the flooring was not balanced.
Stayed 2 nights in Apr 2023

10/10 Excellent

Susan

Stayed 2 nights in Mar 2023

6/10 Okay

Hector

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
In construction
Stayed 3 nights in Mar 2023
Response from Nancy on 20 Mar 2023
Dear Hector, Thank you for staying with us. Unfortunately, during your stay, it is at the start of the pool renovation, which may affect your experience in the hotel. We sincerely apologize for the renovation noise from the hacking, however, happy to inform we have finished the major noise work. We thank you for your kind understanding and patience during your stay and hope to have another opportunity to welcome you back when our pool renovation is completed.

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Nancy on 20 Mar 2023
Dear Steve, Thank you for staying with us and taking the time to share your review. We look forward to having another opportunity of welcoming you back when our pool renovation is completed. In the meantime, stay safe and well.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Fantastic hotel with a lot of space in the room. Great for business trips.
Stayed 3 nights in Feb 2023
Response from Nancy on 20 Mar 2023
Thank you for choosing to stay with us and taking the time to share this review. We are delighted to know that you enjoyed your stay and yes, we are well connected to all major locations in the city and yet away from all the buzz. We look forward to welcoming you back in the very near future. In the meantime, stay safe and well.

4/10 Poor

Martin

Stayed 1 night in Jan 2023

10/10 Excellent

Ava

8/10 Good

Joo Nam

Stayed 2 nights in Dec 2022
Response from Nancy on 3 Feb 2023
Dear Joo NamThank you for staying with us and taking the time to share your review. We are looking forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Wei Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Rowina

Stayed 6 nights in Sep 2022

10/10 Excellent

Jorgen

Liked: Cleanliness, staff & service, room comfort
AMAZING service
Amazing service in many ways from reception ex give lots of travel help and 24 hrs service for every level has amazing coffee machine and first time under our two weeks in Malaysia hotel offer a ironboard for Tall non Asian so it was enjoyment to do some iron. Breakfast in ground floor with different types (Wester-Malay-Chinese)-with great service - only strange loud music in the morning.
Stayed 3 nights in Sep 2022

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was really nice and spacious. The only thing that is holding it back from being excellent is the location of the hotel (not a whole lot in the immediate vicinity) plus a few service bits, like not having our room available for the check in time.
Stayed 3 nights in Sep 2022

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional architecture, great vibe, pleasant stay
Stayed 1 night in Sep 2022

6/10 Okay

Vin Nee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Bangsar, Brickfields
Spacious room. Decent amenities in view of size of hotel. Great restaurant. Great location with Bangsar LRT station right next to it
Stayed 2 nights in Aug 2022

8/10 Good

C. J. Wan-ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area for work with desk did not have air vents - odd weakness in the otherwise very nice room. Made the sofa and desk area a little warm in the afternoon.
Stayed 5 nights in Jul 2022