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JW Marriott Kuala Lumpur

Photo gallery for JW Marriott Kuala Lumpur

Featured image
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of JW Marriott Kuala Lumpur

JW Marriott Kuala Lumpur

5 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur, 55100

Explore the area

  • Popular LocationPavilion Kuala Lumpur2 min walk
  • Popular LocationKLCC Park15 min walk
  • Popular LocationPetronas Twin Towers18 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)53 min drive

Choose dates to view prices

About this area

Kuala Lumpur

Located in Kuala Lumpur City Centre neighbourhood, JW Marriott Kuala Lumpur is connected to a shopping centre. The area's natural beauty can be seen at KLCC Park and Batu Caves, while Berjaya Times Square and Perdana Botanical Gardens are popular area attractions. National Zoo and KidZania are not to be missed. Guests appreciate the hotel's central location.

What's nearby

  • Pavilion Kuala Lumpur - 2 min walk
  • Jalan Alor - 9 min walk
  • Low Yat Plaza - 9 min walk
  • KLCC Park - 15 min walk
  • Petronas Twin Towers - 18 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Bukit Bintang Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 53 min drive

Restaurants

  • Shook! - 2 min walk
  • Quivo - 2 min walk
  • Sentidos Tapas - 2 min walk
  • Weissbrau Bistro & Bar - 2 min walk
  • Ichi Zen Japanese Restaurant - 3 min walk

About this property

JW Marriott Kuala Lumpur

Luxury hotel connected to a shopping centre in Kuala Lumpur City Centre, walk to Pavilion Kuala Lumpur
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site. All 578 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
JW Marriott Kuala Lumpur offers 578 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.
Starhill Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per day)
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: MYR 65-65 per person
  • 4 restaurants and 2 coffee shops
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Hot tub
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese
  • Malay
  • Russian

Business services

  • Business centre
  • Meeting rooms

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Renovated entire property – September 2017
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MYR 65 and MYR 65 per person (approximately)
  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

JW Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
JW Marriott Kuala Lumpur
Kuala Lumpur JW Marriott Hotel
Kuala Lumpur Marriott Hotel
Marriott Hotel Kuala Lumpur
Kuala Lumpur Marriott
Marriott Kuala Lumpur
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Kuala Lumpur
JW Marriott Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 564 out of 963 reviews
5 - Excellent 59%
Rating 4 - Good. 264 out of 963 reviews
4 - Good 27%
Rating 3 - Okay. 90 out of 963 reviews
3 - Okay 9%
Rating 2 - Poor. 26 out of 963 reviews
2 - Poor 3%
Rating 1 - Terrible. 19 out of 963 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Apr 2021

3/5 Okay

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
x
the toilet or room condition is not as rated 5 star and the overall condition should be refurbished.
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Good service
Stayed 1 night in Apr 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is Closed.Booking was Transferred to Ritz,KL
The below review is for the Ritz-Carlton, KL as JW Marriott, KL was closed for Renovation. Although we called the Hotel and asked for confirmation if the Hotel was open and the front desk said that it was, a few days after making the booking we received an email that JW Marriott was in fact closed and that our Booking was transferred to the Ritz-Carlton, KL. Pros : ✓ Good Location - Close to Pavilion ✓ Good Service by the Front Desk, Bellmen and Mohd Arshad who was serving us during Breakfast ✓ Rooms were clean, big and spacious. Bedding was comfortable Cons : ✖ You've to pay for Parking at the Hotel. RM12 per Entry. So if you were to drive during your stay, you've to pay RM12 each time to come back to the Hotel. ✖ Breakfast is the limited and the same Menu everyday. We stayed there for 3 nights and were bored of breakfast. We expected a bigger variety for a Hotel like the Ritz. ✖ They have two Swimming Pools but only 1 is open as the other one is close to a construction site next door. So its closed for safety purpose. That being said, the remaining 1 Pool is pretty small. So with the current SOPs, only 7 pax can use the Pool at any one time. ✖ We informed the Hotel that we were celebrating a Birthday during the stay and all we got were some balloons in the Room. Expected something a lil more substantial from a hotel like the Ritz.
Stayed 3 nights in Apr 2021