JW Marriott Kuala Lumpur

Photo gallery for JW Marriott Kuala Lumpur

Primary image
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains

Overview of JW Marriott Kuala Lumpur

JW Marriott Kuala Lumpur

5.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
183 Jalan Bukit Bintang, Wilayah Persekutuan, Kuala Lumpur, 55100

Explore the area

  • Popular LocationPavilion Kuala Lumpur2 min walk
  • Popular LocationKLCC Park11 min walk
  • Popular LocationPetronas Twin Towers17 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)51 min drive

Choose dates to view prices

About this area

Kuala Lumpur

Located in Kuala Lumpur City Centre neighbourhood, JW Marriott Kuala Lumpur is connected to a shopping centre. Pavilion Kuala Lumpur and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park and Batu Caves. Petrosains Science Discovery Centre and Perdana Botanical Gardens are also worth visiting. Guests appreciate the hotel's central location.

What's nearby

  • Pavilion Kuala Lumpur - 2 min walk
  • Jalan Alor - 9 min walk
  • Low Yat Plaza - 9 min walk
  • KLCC Park - 11 min walk
  • Petronas Twin Towers - 17 min walk

Getting around

  • Kuala Lumpur Pasar Seni Station - 3 min drive
  • Bukit Bintang Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 51 min drive

Restaurants

  • Shook! - 2 min walk
  • Quivo - 2 min walk
  • Weissbrau Bistro & Bar - 2 min walk
  • Ichi Zen Japanese Restaurant - 3 min walk
  • TWG Tea Salon & Boutique - 3 min walk

About this property

JW Marriott Kuala Lumpur

Luxury hotel connected to a shopping centre in Kuala Lumpur City Centre, walk to Pavilion Kuala Lumpur
Along with 4 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
JW Marriott Kuala Lumpur offers 738 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. 58-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Donna. Services include facials, body wraps, body scrubs and manicures and pedicures. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Languages spoken

Arabic, Chinese (Mandarin), English, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for lunch and dinner
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 10 per day)
  • Valet parking on site (MYR 30 per day)
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:30 AM: MYR 60 for adults and MYR 30 for children
  • 4 restaurants
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Shanghai Restaurant
  • JW Firehouse
  • Shook!
  • Luk Yu Tea House
  • The Alchemy

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • Conference centre
  • Coworking spaces
  • Meeting rooms - 22

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Renovated entire property – September 2017
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 58-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 60 for adults and MYR 30 for children (approximately)
  • Self-parking fee: MYR 10 per day
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

JW Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
JW Marriott Kuala Lumpur
Kuala Lumpur JW Marriott Hotel
Kuala Lumpur Marriott Hotel
Marriott Hotel Kuala Lumpur
Kuala Lumpur Marriott
Marriott Kuala Lumpur
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Hotel
JW Marriott Kuala Lumpur Kuala Lumpur
JW Marriott Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 573 out of 975 reviews
5 - Excellent 59%
Rating 4 - Good. 263 out of 975 reviews
4 - Good 27%
Rating 3 - Okay. 91 out of 975 reviews
3 - Okay 9%
Rating 2 - Poor. 28 out of 975 reviews
2 - Poor 3%
Rating 1 - Terrible. 20 out of 975 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

4.5/5

Eco-friendliness

3/5 Okay

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The cleanliness of the room can be improved especially the bathroom area. Floors and carpets are dirty with strands of hairs found. Overall, the location is good and the staff are friendly.
Stayed 3 nights in Jun 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Though take longer for items to be sent to room when requesting through the Reception.
Stayed 2 nights in Jun 2022

2/5 Poor

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The ceiling has black mold and dusty in the building. the room were not ready for us until 8pm. Mattress is super uncomfortable and bedding had stain and you can smell smoking in the building. I would never stay here again! Not sure why your company allow this hotel rating at 5 stars
Stayed 3 nights in Jun 2022

1/5 Terrible

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was bad. Only 1 information is given: room number. Satff not even provide information such as breakfast, wifi, parking, hotel lift direction & etc.
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
location is awesome. theres plenty of dining options too. would recommend this hotel for sure.
Stayed 4 nights in May 2022