The below review is for the Ritz-Carlton, KL as JW Marriott, KL was closed for Renovation. Although we called the Hotel and asked for confirmation if the Hotel was open and the front desk said that it was, a few days after making the booking we received an email that JW Marriott was in fact closed and that our Booking was transferred to the Ritz-Carlton, KL.
✓ Good Location - Close to Pavilion
✓ Good Service by the Front Desk, Bellmen and Mohd Arshad who was serving us during Breakfast
✓ Rooms were clean, big and spacious. Bedding was comfortable
✖ You've to pay for Parking at the Hotel. RM12 per Entry. So if you were to drive during your stay, you've to pay RM12 each time to come back to the Hotel.
✖ Breakfast is the limited and the same Menu everyday. We stayed there for 3 nights and were bored of breakfast. We expected a bigger variety for a Hotel like the Ritz.
✖ They have two Swimming Pools but only 1 is open as the other one is close to a construction site next door. So its closed for safety purpose. That being said, the remaining 1 Pool is pretty small. So with the current SOPs, only 7 pax can use the Pool at any one time.
✖ We informed the Hotel that we were celebrating a Birthday during the stay and all we got were some balloons in the Room. Expected something a lil more substantial from a hotel like the Ritz.