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Novotel Kuala Lumpur City Centre

Photo gallery for Novotel Kuala Lumpur City Centre

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, blackout curtains, free cots/infant beds

Overview of Novotel Kuala Lumpur City Centre

UNESCO Sustainable Property

Novotel Kuala Lumpur City Centre

4 out of 5

3.7/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
2 Jalan Kia Peng, Kuala Lumpur, 50450

Explore the area

  • Popular LocationPavilion Kuala Lumpur4 min walk
  • Popular LocationKLCC Park9 min walk
  • Popular LocationPetronas Twin Towers13 min walk
  • AirportKuala Lumpur (KUL-Kuala Lumpur Intl.)45 min drive

Choose dates to view prices

About this area

Kuala Lumpur

In the business district, Novotel Kuala Lumpur City Centre is in Kuala Lumpur's Kuala Lumpur City Centre neighbourhood, a walkable area with good shopping. Petronas Twin Towers and Kuala Lumpur Tower are notable landmarks, and travellers looking to shop may want to visit Pavilion Kuala Lumpur and Petaling Street. Looking to enjoy an event or a match while in town? See what's going on at Bukit Jalil National Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Pavilion Kuala Lumpur - 4 min walk
  • Kuala Lumpur Convention Centre - 6 min walk
  • KLCC Park - 9 min walk
  • Suria KLCC Shopping Centre - 10 min walk
  • Petronas Twin Towers - 13 min walk

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Raja Chulan Station - 5 min walk
  • Kuala Lumpur International Airport (KUL) - 45 min drive

Restaurants

  • The Square — 1 min walk
  • Gourmet Bar — 1 min walk
  • Kyochon 1991 - 2 min walk
  • Little Rara Thai Noodle House - 2 min walk
  • The Coffee Bean & Tea Leaf - 2 min walk

About this property

Novotel Kuala Lumpur City Centre

Eco-friendly Kuala Lumpur hotel in Kuala Lumpur City Centre, walk to Pavilion Kuala Lumpur
Along with a full-service spa, this smoke-free hotel has a restaurant and an outdoor pool. WiFi in public areas is free. Other amenities include a health club, a bar/lounge and self parking. All 302 rooms offer free WiFi, 24-hour room service and TVs with satellite channels. Free bottled water, hairdryers and safes are among the other amenities that guests will find.
Novotel Kuala Lumpur City Centre offers 302 forms of accommodation with a safe and complimentary bottles of water. Televisions come with satellite channels. Bathrooms include bidets and hairdryers.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
The Zen Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MYR 5 per stay; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: MYR 42.40 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Malay

Business services

  • Business centre
  • Computer station
  • Meeting rooms 6

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Free extra-futon mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Hairdryer
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Phone
  • Restaurant dining guide
  • Safe
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.
The property will be renovating from 01 September 2020 to 31 December 2021 (completion date subject to change). The following areas are affected:
  • Lift
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 116.6 per night.
Free cots (infant beds)

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MYR 500 per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 July 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: MYR 42.40 per person (approximately)
  • Self-parking fee: MYR 5 per stay (in/out privileges)
  • Rollaway bed fee: MYR 116.6 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Novotel Hotel Kuala Lumpur City Centre
Novotel Kuala Lumpur City Centre
Accor Kuala Lumpur
Kuala Lumpur Novotel
Novotel Hydro Majestic Kuala Lumpur
Novotel Kl
Novotel Kuala Lumpur
Novotel Kuala Lumpur City Centre Hotel
Accor Kuala Lumpur
Novotel Kl
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kuala Lumpur City
Novotel Kuala Lumpur City Centre Hotel
Novotel Kuala Lumpur City Centre Kuala Lumpur
Novotel Kuala Lumpur City Centre Hotel Kuala Lumpur

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 204 out of 997 reviews
5 - Excellent 20%
Rating 4 - Good. 436 out of 997 reviews
4 - Good 44%
Rating 3 - Okay. 227 out of 997 reviews
3 - Okay 23%
Rating 2 - Poor. 90 out of 997 reviews
2 - Poor 9%
Rating 1 - Terrible. 40 out of 997 reviews
1 - Terrible 4%

3.7/5

Cleanliness

3.8/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
( ) 1. Fast check-in by Ms Magesh (called her earlier & got all Three(3) Rooms on Adjoining Basis & Room #1208 #1210 with Connecting Doors provided to me & family) with Room #1211 nearby on the same floor 2. Ms Magesh was assisted by her wonderful front desk staff, Ms Thiru & Mdm Shima Ms Delisha 3. No deposit taken as I've paid & settled in advance for all the three(3) rooms 4. Mr Sharil, staff was also friendly assisting guests to the lifts 5. The hotel was just beside the Pavilion Mall & there was an escalator that leads guest straight into the Pavilion Mall (-) 1. Parking spaces were provided at the basement but quite limited 2. Entrance to parking was narrow so need to be extra careful going through to & out of the parking area 3. Late checkout by Sdra Shahril @Front Desk Staff was 1:00 PM latest which we normally get 2:00 PM even from 5-Star Hotels because we wanted to perform our Zuhur Solat before checking out 4. He should have considered us paying for three(3) rooms & was provided our Room #1211 very late because it was not ready yet when we checked in Rooms #1208 & #1210 5. This is where judgment skill is important which not many people (especially front desk staff of hotels) have despite years of training & experience ----- From: #Dato' Professor Dr Hj Mohd Rasid HJ HUSSIN @President of RGRMAS
Stayed 1 night in Apr 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay as near by the shopping complex.
Stayed 1 night in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, clean and convenient. Fine service at lobby too, easy check in
Stayed 1 night in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extra effort is needed in times of challenge
the stay was great, but the sanitizer was not replenished at night, coz we came back to the hotel around 11+ close to 12 midnight, and the sanitizer was out without being replenished.
Stayed 1 night in Aug 2020