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"We thoroughly enjoyed our stay at the Meritel. Location couldn’t have been better. The entire team at the property is very attentive and helpful with local recommendations. We ate at the restaurant once and the food was delicious. We also had spa treatments done and were very pleased. I highly recommend considering when in Hanoi. "

"Nice hotel, lifts were awkward. Property was quite dated, in particular the bathroom. Sheets did not fit the size of the bed. Very loud when sleeping due to location. Location was a major plus as well though, due to being in centre of Hanoi."

"It was a last minute reservation and I did not regret my decision to in this hotel. I was very impressed with the staff, they were very accommodating and friendly. The breakfast was outstanding and you can even order from the menu for free. The manager made sure we had enough and enjoy the food. I have traveled around the world but this hotel staff were the most welcoming people in the world. The staff accompanied us to our room and made sure we had everything we needed. I highly recommend this hotel."

"Great place to relax and enjoy the view of the city lights at night very peaceful place. Fantastic experience at Royal Premium Hotel Hanoi. Even before we arrive in Hanoi, I could exchange with Anna who had been a huge help in organizing several day trip around Hanoi for our arriving. She is really a star! Lee Pham, Da, Anna and the other people in the team have been sooo welcoming, always helpful and smiling we did really enjoy our stay with them. The members of the team always remembered our program for which day. They took care of us really well and the ladies at breakfast where absolutely lovely. We would like to thanks a hundred time the whole team for making our stay soo enjoyable! We would definitely recommend your hotel and come back to it if we travel back to Vietnam. Thank you so much Anna and everyone! Take care of you all! "

"This hotel was in the heart of the old quarter, and the location was EXCELLENT! Shops, restaurants, Hoan Kiem lake, were literally steps away, making it easy to find places to eat, things to do, and things to buy. It was also easy for tour companies to pick us up from the hotel. Henry, and the rest of the front desk staff were great, as were the staff in the breakfast room. I would definitely stay here again!"

"Excellent location, wonderful rooms and amenities. The heritage building is truly divine, like an oasis in Hanoi. Staff service was good but sometimes mixed quality "

"Angela was very helpful and went out of her way to accomodate our requests. A very caring lady who took very good care of us."

"Great location, amazing staffs"

"It was relaxing and comfortable. Service was great. Room was clean. Breakfast was excellent. "