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"The staff were outstanding, from the guys on reception through to the breakfast staff. The rooms were lovely, clean and welcoming, the fridge was an added bonus. Breakfast was great, everything you could have ask for, they had a waffle machine that made the most delicious blueberry waffles. The location is perfect, 1 minute walk to the thermal spa and shops and the other direction pubs and restaurants We found the hotel to be very quiet not just the location but clientele. "

"Staff amazing"

"Very good"

"Great city centre option with co-working space"

"Bathroom cleanliness leaves a lot to be desired, the holder for the shampoos a d shower gel was completely filthy in the parts you can’t see, behind the bottles and under the floor drain is also very dirty "

"Staff very friendly, excellent location, lovey room. "

"Beautiful place, spa and pet friendly. "

"Best hotel ever ! Location was perfect. Very easy walk from the train station and rugby stadium. Tons of shopping and food options located close. Hotel decor was adorable and size of the room and bathroom were great. Can’t say enough great things. We loved it. "

"Hotel is accommodating for a short stay, though definitely older and has the “motel smell.” Staff were friendly and helpful. "