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"The bed was hard and the AC in the room wasn't working, but the customer service was exceptional. I picked the tower view and it did not disappoint. From the moment we arrived and throughout our whole stay the staff was very helpful and accommodating. The location is also perfect because it is close to the shops without it being overwhelmingly busy. A bonus was that the limousine bus for the airport stops in front of the hotel."

"Great staff, clean and quiet hotel. Good breakfast buffet "

"Very clean and comfortable stay. Very quiet "

"Great location, friendly staff, and was a bonus to have laundry facilities"

"Room very clean . In center of shinjuku but room is very quiet"

"Great location and beautiful hotel"

"Fantastic, well appointed room, albeit on the smaller side. (Loved the Toto toilet!) The staff were extremely courteous and helpful. The breakfast buffet may have been the best I have received in all my travels. Highly recommended!"

"Great hotel in a prime location. Lots of activities and good restaurants. Obviously rooms were on the small side but that is to be expected from the hotels in Tokyo. However, the bathrooms and tubs were awesome! Loved soaking in the tub after a long day of walking. Staff was very quick to address issues and were nice. Overall, we had an excellent stay and would highly recommend especially if you want to be in an area of lights and action. Definitely not the location if you are looking for bamboo forests and no one around."

"Amenities "