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"Superb"

"We absolutely loved this place! The staff were all so friendly and kind. The rooms were nice!! The beds were so comfy! The location was PERFECT. We couldn’t recommend this place enough. One thing to be mindful of, the shower water would randomly change temperature (it would suddenly go ice cold or very hot) and then go back to the normal temperature you set. It was strange. We would stay here any and every time we were in Luzern without hesitation! Ps. Go to “Bakery Bakery” for coffee and amazing treats! "

"The rooms and the whole hotel are renovated and look okay but the overall experience is like in Ryanair flights: you have to pay for the air you breathe. On the website it looks like the gym is a hotel amenity, instead, you have to pay 15 CHF to access it. There are little snacks at extortionate prices. The room was dirty, there was a sticky stain on the "bedside table", there were shoe prints on the floor and the toilet was dirty. I had cold shower on the first day because there was no hot water. "

"The staff are wonderful and incredibly helpful. The property is superbly located near Zurich station and right on Bahnhofstrasse. The room was a good size. The shower was excellent. The hotel is established and here and there a bit tired. It would not prevent me from staying again but it needs a bit of care here and there."

"The staff was very helpful…I had a mishap with scheduling (my fault) and they worked with me to update the reservation and make sure we had a nice room. The hotel was very clean, and in great condition. The hotel is located in a convenient location walkable to most sites and shopping. There are few amenities on site, but we were able to take advantage of the discount on the gym and free WiFi. Breakfast was a bit expensive for what was included, but in general Switzerland has higher prices for everything. Overall an excellent property and home base for our vacation!"

"Clean "

"Within walking distance to everything. Great close by restaurants and nightclubs."

"Convenient location, although a bit noisy because of trams. Good sized room with a renovated, spotless clean bathroom. The bed was comfortable with perfectly crisp white sheets. We had a pleasant stay."

"Location is wonderful close to town , close to coffee shop for morning drink , close to supermarket. Staff is friendly helpful above and beyond. Recommendations…"