Dear Guest, We are extremely sorry for the inconvenient happen during your stay with Hikka Boutique. And as you aware, the payment which you paid via Hotel.com is not a reliable amount and it was generated by Hotel.com via expedia online booking engine. This was caused by a system malfunction and we regret the error during such a busy travel time. Our team is tried to convene you the scenario through whatsapp before your arrival in order to avoid misread during your stay. But they failed and finally we decide to absorb the lost without harming your reservation amount and further we did not charge any single fills out of Hotel.com amount. When you are living Hotel staff request you to pay the ONLY food bill not for room charges. Believe there could be miscommunication by our staff and extremely sorry for the inconvenience occurred. I promise you to consider your all comments and will be fix as soon as possible through correct manner. Any way thanks for stay with us and your valuable feedback will lead our enhancement and improvement in future always. Sincerely, Ushan Buddika, Management - Hikka Boutique

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